Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 25, 2018, 8:50 am
#436
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,019
Jun 25, 2018, 8:59 am
#437
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Jun 25, 2018, 9:23 am
#439
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Jun 25, 2018, 9:35 am
#440
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
When I log in to my Iberia account (new account), I can see all of my reservations. I went in this morning and added my IB number to each reservation with no problems. Now, I just wait for the 90K Avios and need to decide what to book by December 1. 
Jun 25, 2018, 9:41 am
#441
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
Tasas y cargos del operador Importe
Cargo por salida - Espańa 4,77€
Tasa de seguridad 0,53€
Seguridad 2,49€
Which are actually wrongly translated into the English:
Taxes and carrier charges Amount
Departure Charge - Spain €4.77
Security Tax €0.53
Security €2.49
Because a "tasa" is not a "tax", unlike an "impuesto". A "tasa" is just a fee.
Which are not taxes, but fees. However, there may be other situtations when there's a tax involved, like flights originating in the UK.
Jun 25, 2018, 9:54 am
#442
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
There was a scenario which involved refundable flights. Yes the T&C says that cancelling flights means the points will be clawed back, but that's not a deal breaker. Do 10x fully refundables, get the points and wait to see what happens after 10 days when people get the points and start to use them/transfer them. Once you get a sense of how IB is going to handle it you can make a judgement whether to just cancel the flights and get a full refund (nothing gained/nothing lost), or use the points then do the cancellations, 90K points for no outlay. A Ł30 cheapie was around Ł300 for a fully refundable( no admin charge), and I guess tying Ł3K up for a while might not suit everyone.
Jun 25, 2018, 9:55 am
#443
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,370
My IB number showed in the emails, but not on the booking. I called and they said they could see the number there on their end, and that the flights qualified for the promo. Today I have the ability to add the FF to the booking...not sure if I should or not. Anyone add theirs after 6pm yesterday?
Jun 25, 2018, 9:57 am
#444
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Sorry - let me tell you that the e-ticket receipt is not gonna differentiate between a fee and a tax, that's why they put it in the same box. However, it its worth doing some research. For instance, a ticket from Palma (PMI) to Madrid (MAD) has the following "taxes and duties":
Tasas y cargos del operador Importe
Cargo por salida - Espańa 4,77€
Tasa de seguridad 0,53€
Seguridad 2,49€
Which are actually wrongly translated into the English:
Taxes and carrier charges Amount
Departure Charge - Spain €4.77
Security Tax €0.53
Security €2.49
Because a "tasa" is not a "tax", unlike an "impuesto". A "tasa" is just a fee.
Which are not taxes, but fees. However, there may be other situtations when there's a tax involved, like flights originating in the UK.
Tasas y cargos del operador Importe
Cargo por salida - Espańa 4,77€
Tasa de seguridad 0,53€
Seguridad 2,49€
Which are actually wrongly translated into the English:
Taxes and carrier charges Amount
Departure Charge - Spain €4.77
Security Tax €0.53
Security €2.49
Because a "tasa" is not a "tax", unlike an "impuesto". A "tasa" is just a fee.
Which are not taxes, but fees. However, there may be other situtations when there's a tax involved, like flights originating in the UK.
Jun 25, 2018, 10:02 am
#445
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
They're still third party fees, as opposed to carrier imposed fees which are a separate line item (and 0 for my bookings), even a fee to a third party should presumably be refunded if it isn't utilized, the airport that charges a levy, fee or duty for secuirseor whatever isn't going to receive that fee for a pax who doesn't actually travel, so the airline is then basically keeping it for themselves
Anyway, it's your legitimate right to request the refund for airport/security fees, taxes,... however Iberia charges a "25 eur administration fee" per e-ticket. Your choice.
Jun 25, 2018, 10:27 am
#446
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,423
i was going to go in for this but thought better of it given the aggravating experiences i have had previously with IB. I called 16 hours after making the res and after the MIA based res agent consulted her supervisor she said, yes, i was correct and the booking will be cancelled and refunded. It was in pending status on my CC when I called and now its gone completely. So, yes you can get a 24 hour xl and refund if you are in the U.S.
Jun 25, 2018, 10:42 am
#447
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
I think Iberia IT are now frantically trying to figure out a way to ringfence & track these Avios after someone came up with this promo without thinking it all through properly ;-)
Jun 25, 2018, 10:47 am
#448
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
I took part in this madness with assumption that I will use avios on redemption on Iberia business longhaul. If I can't find availability, I may use avios to book hotels, depending how good or bad deals are. But if I can save 50% or more of hotel price, it will be decent option. I did not plan to transfer miles to BAEC. I even tried to book flights, which I could use for sightseeing. Some will not be used but maybe I will manage a weekend or two away.
Expecting to see a devaluation on hotels after this as hotels will be everyones default go-to if (when) they can't find seat availability.... and its always important to check the actual hotel cash price elsewhere too.
It might look like a great use of Avios compared to the cash price Iberia are selling the hotel at, but you might find it much cheaper elsewhere.
Just be cautious.
Jun 25, 2018, 10:51 am
#449
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Finnair.com is another place you can always update the FF# on a OneWorld ticket.
Also, just another datapoint. New IB account setup for a family member on Saturday - had IB FF# in emailed confirmations and couldn't add via FinnAir website all weekend, but finally this morning it worked with no problem. Very clear to me that the IB number cannot be used anywhere in Amadeus system until about 48hrs after creation. Not sure why, but no big deal.
Also, just another datapoint. New IB account setup for a family member on Saturday - had IB FF# in emailed confirmations and couldn't add via FinnAir website all weekend, but finally this morning it worked with no problem. Very clear to me that the IB number cannot be used anywhere in Amadeus system until about 48hrs after creation. Not sure why, but no big deal.
Jun 25, 2018, 10:52 am
#450
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487