Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 25, 2018, 3:58 am
#421
Join Date: Sep 2014
Posts: 10
@Iberia_en tweeted out:
Not sure if that makes sense - what if I booked a flight yesterday for 1/1/2019 and am unable to fly it before the promotional Avios would be withdrawn?
Hi, sorry for the late reply. Yes, the flight must be used in order to validate your promotion purchase: [promo URL] /1
If the customer requests a flight refund, either because it is permitted by the fare or for any other reason, the promotional Avios will be withdrawn from their account. This applies for no shows as well. Kind regards. /2
If the customer requests a flight refund, either because it is permitted by the fare or for any other reason, the promotional Avios will be withdrawn from their account. This applies for no shows as well. Kind regards. /2
Jun 25, 2018, 4:40 am
#422
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
To be clear, this page still shows it: https://www.iberia.com/es/offer/iber...ip-with-avios/ but it's no longer advertised on the home page.
Jun 25, 2018, 4:54 am
#424
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
Hi tobsw, not sure what I did to trigger such a negative response, but:
i) didn't I mention that it expired?
i) my post was a direct response to inY's comment.
ii) it shows Iberia's incompetence to still have a reference on thier homepage for a promo that expired?
i) didn't I mention that it expired?
i) my post was a direct response to inY's comment.
ii) it shows Iberia's incompetence to still have a reference on thier homepage for a promo that expired?
Jun 25, 2018, 5:08 am
#425
Join Date: Sep 2014
Posts: 10
@Iberia_en tweeted out:
Hi, sorry for the late reply. Yes, the flight must be used in order to validate your promotion purchase: [promo URL] /1
Not sure if that makes sense - what if I booked a flight yesterday for 1/1/2019 and am unable to fly it before the promotional Avios would be withdrawn?
Hi, sorry for the late reply. Yes, the flight must be used in order to validate your promotion purchase: [promo URL] /1
If the customer requests a flight refund, either because it is permitted by the fare or for any other reason, the promotional Avios will be withdrawn from their account. This applies for no shows as well. Kind regards. /2
Not sure if that makes sense - what if I booked a flight yesterday for 1/1/2019 and am unable to fly it before the promotional Avios would be withdrawn?
Sorry for the misunderstanding, you actually receive Avios even if you don't fly, you won't receive them just in case you ask for the refund of the ticket. Kind regards.
Jun 25, 2018, 5:14 am
#426
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Jun 25, 2018, 5:18 am
#427
Join Date: Nov 2010
Posts: 787
My IB number showed in the emails, but not on the booking. I called and they said they could see the number there on their end, and that the flights qualified for the promo. Today I have the ability to add the FF to the booking...not sure if I should or not. Anyone add theirs after 6pm yesterday?
Jun 25, 2018, 5:20 am
#428
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
My IB number showed in the emails, but not on the booking. I called and they said they could see the number there on their end, and that the flights qualified for the promo. Today I have the ability to add the FF to the booking...not sure if I should or not. Anyone add theirs after 6pm yesterday?
Jun 25, 2018, 5:35 am
#429
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
I'm really thinking IB was some sort of evil genius here. Redemptions are hard on IB for partners and for people that transfer out, they'll end up negative and I bet they partner with BAEC to be able to take those avios out of BAEC and both programs end up with better balance sheets. In the mean time, they're getting millions in cash for seats people have no intention of flying. They will then brag over the next year about how much they are saving in ground handling costs while they can load up more cargo in the flights.
Jun 25, 2018, 6:30 am
#430
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
I took part in this madness with assumption that I will use avios on redemption on Iberia business longhaul. If I can't find availability, I may use avios to book hotels, depending how good or bad deals are. But if I can save 50% or more of hotel price, it will be decent option. I did not plan to transfer miles to BAEC. I even tried to book flights, which I could use for sightseeing. Some will not be used but maybe I will manage a weekend or two away.
Jun 25, 2018, 6:50 am
#431
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 459
I checked my credit card this morning and all 10 charges from Thursday evening are still "Pending". I'm starting to wonder if they will just disappear soon...
Jun 25, 2018, 7:09 am
#432
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
What I meant is that even though a website is showing a promotion, or something... it really doesn't mean anything. There's nothing wrong showing an expired promo on their homepage, it's good for reference.
All big companies have this, their promo page remains "active". Look at this web , promo ended a few years agoo.... and no, it's not Iberia.
Last edited by tobsw; Jun 25, 2018 at 7:46 am
Jun 25, 2018, 7:36 am
#434
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
they'd be offset against the no show penalty, as the taxes would be refundable but the customer would owe the no-show fee which for these cheap tickets probably exceeds the taxes. However any excess taxes would become a liability on their balance sheet that need to technically be repaid. Pretty sure it's illegal to collect a fee denoted as a tax and then not pay it to the government. Depending on the type of tax it might just be a civil offense but for things like VAT it's usually criminal.