Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 24, 2018, 10:14 am
#361
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Hope they honor everything...but such a sloppy job everywhere.
If they say "Valid until June 24th" but participating countries include Mexico and the US, what's the exact end time for the promotion? 11:59pm Los Angeles time? 8:59am Madrid time on the 25th?
11:59pm Madrid time? 2:59pm California time?
If they say "Valid until June 24th" but participating countries include Mexico and the US, what's the exact end time for the promotion? 11:59pm Los Angeles time? 8:59am Madrid time on the 25th?
11:59pm Madrid time? 2:59pm California time?
Jun 24, 2018, 10:21 am
#362
Join Date: Jun 2006
Posts: 5,867
AFAIK, Iberia.com and Iberia APP are not the same; whenever a booking is made through the app, there´s a string that says it was made through the App.
Do you honestly believe whatever their agents say? If you call 10 times, you will get 10 different answers. Basically, they don´t give a sit.
Iberia is always difficult to deal with anyway, so putting complicating matters further is not helpful. Sometimes it´s better to wait until their website is back to normal, than risking it with bookings through the app.
I honestly believe, all new iberia plus accounts will struggle getting their promotional Avios posted/credited. I wish it´s not the case, but Iberia´s IT is not at the forefront.
Do you honestly believe whatever their agents say? If you call 10 times, you will get 10 different answers. Basically, they don´t give a sit.
Iberia is always difficult to deal with anyway, so putting complicating matters further is not helpful. Sometimes it´s better to wait until their website is back to normal, than risking it with bookings through the app.
I honestly believe, all new iberia plus accounts will struggle getting their promotional Avios posted/credited. I wish it´s not the case, but Iberia´s IT is not at the forefront.
IBERIA.COM IB.COM ES ''. I just checked back on some old bookings. Time will tell if you guys have issues or not. Hopefully IB buck the trend and it goes smoothly. Agree about the agents they have no idea how this will pan out. It will be made at a much higher level. If you did not need to click the special link then I would be encouraged that App bookings would be treated the same as IB.COM ( proper ) . In theory the App is a condensed format of the IB.COM website.
Jun 24, 2018, 10:22 am
#363
Join Date: Jun 2018
Posts: 29
Im the person who posted about the app bookings
guys - im not trying to make a point that they need to honor the app bookings. But i called them within 24 hrs to void and refund per US DOT regulations and they are saying that app bookings are made out of spain so tbe rukes donf apply. [Removed by moderator per rules on profanity.] nowehere on the app while bookinng does it say im booking in spain. I even chosw USA when entering my card and my billing address is the US. same for my ip address
i am more than happy if they refund thw purchases on the app and i rebook on the website.
guys - im not trying to make a point that they need to honor the app bookings. But i called them within 24 hrs to void and refund per US DOT regulations and they are saying that app bookings are made out of spain so tbe rukes donf apply. [Removed by moderator per rules on profanity.] nowehere on the app while bookinng does it say im booking in spain. I even chosw USA when entering my card and my billing address is the US. same for my ip address
i am more than happy if they refund thw purchases on the app and i rebook on the website.
Last edited by l etoile; Jun 24, 2018 at 8:35 pm Reason: Profanity
Jun 24, 2018, 10:25 am
#364
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
Hope they honor everything...but such a sloppy job everywhere.
If they say "Valid until June 24th" but participating countries include Mexico and the US, what's the exact end time for the promotion? 11:59pm Los Angeles time? 8:59am Madrid time on the 25th?
11:59pm Madrid time? 2:59pm California time?
If they say "Valid until June 24th" but participating countries include Mexico and the US, what's the exact end time for the promotion? 11:59pm Los Angeles time? 8:59am Madrid time on the 25th?
11:59pm Madrid time? 2:59pm California time?
Jun 24, 2018, 10:30 am
#365
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
I've been umming and ahing all weekend, but I think I will bite.
But can someone please give some opinions on the question i asked upthread. Are domestic back to backs at airports manageable such as SVQ and Santander?
Jun 24, 2018, 10:32 am
#366
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 399
However - when you have booked being logged into the new profile - you should have received the confirmation email clearly stating the IB+ number.
The representative on the phone (Lucas) confirmed that their system shows that the been created with being logged in.
The booking on the system also shows the IB+ number.
The representative further suggested to wait for about three days and then to check again if the IB+ number has transferred and also shows in the ticket.
He also said, it would be possible to add it then for the flight.
Most importantly:
ALL bookings done on iberia.com with being logged into the IB+ account should qualify for the promotion. Make sure that confirmation email also shows the IB+ number. You do NOT have to book via the dedicated link (as also described in the T+C "booked directly on iberia.com")
I have asked Lucas if the call is recorded and he confirmed.
So we would be able to check back the recording should problems arise later.
Call was with Lucas via the UK number today June 24 at 12:06 pm BST. Number was 02036843774
Hope this helps also other who are worried about newly created accounts.
Last edited by Shl; Jun 24, 2018 at 10:37 am
Jun 24, 2018, 10:36 am
#368
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
I tweeted them to add, but doubt I'll get a response today.
Jun 24, 2018, 10:46 am
#369
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,361
It'll be interesting to see what happens for those of us with newly opened accounts. I understand how an account can be created in one system and some time is necessary for that information to migrate to other systems - hopefully, the mechanism that determines eligible bookings is one that immediately recognizes newly created accounts. If not, I would expect manual intervention to be necessary, even if this were a larger carrier with more sophisticated systems.
I'm also confident that those who followed the terms of the promo will prevail in a cc dispute if points aren't posted in 10 days. IB advertised a ticket and 9,000 points within 10 days - no credit card issuer is going to compel a consumer to stay in a transaction when the vendor refuses to honor its obligation.
To those that booked via the app, maybe it will work out for you - and if it does, great. But if it doesn't, you don't have a leg to stand on as you did not follow the terms of the promotion.
I'm also confident that those who followed the terms of the promo will prevail in a cc dispute if points aren't posted in 10 days. IB advertised a ticket and 9,000 points within 10 days - no credit card issuer is going to compel a consumer to stay in a transaction when the vendor refuses to honor its obligation.
To those that booked via the app, maybe it will work out for you - and if it does, great. But if it doesn't, you don't have a leg to stand on as you did not follow the terms of the promotion.
Jun 24, 2018, 10:56 am
#370
Join Date: Dec 2016
Programs: UA
Posts: 7
Yes, i emailed, tweeted and sent a DM on twitter but no response yet. Went to Ba.Com and used Manage my booking to access the bookings and added Iberia plus number. Worked like a charm.
Jun 24, 2018, 11:01 am
#371
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
Im the person who posted about the app bookings
guys - im not trying to make a point that they need to honor the app bookings. But i called them within 24 hrs to void and refund per US DOT regulations and they are saying that app bookings are made out of spain so tbe rukes donf apply. [removed by moderator per rules on profanity.] nowehere on the app while bookinng does it say im booking in spain. I even chosw USA when entering my card and my billing address is the US. same for my ip address
i am more than happy if they refund thw purchases on the app and i rebook on the website.
guys - im not trying to make a point that they need to honor the app bookings. But i called them within 24 hrs to void and refund per US DOT regulations and they are saying that app bookings are made out of spain so tbe rukes donf apply. [removed by moderator per rules on profanity.] nowehere on the app while bookinng does it say im booking in spain. I even chosw USA when entering my card and my billing address is the US. same for my ip address
i am more than happy if they refund thw purchases on the app and i rebook on the website.
Last edited by l etoile; Jun 24, 2018 at 8:37 pm Reason: Profanity
Jun 24, 2018, 11:19 am
#373
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,423
