Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 23, 2018, 3:30 am
#151
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
As for spending 90K, it's hard to tell how truly viral this might have gone, but I'd assume that any award space ex-USA is going to disappear incredibly fast once the bonus Avios start hitting accounts. Whoever designed the promo surely counted on a lot of these bonus Avios expiring unused.
Jun 23, 2018, 3:54 am
#152
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
You're unlikely to ever find J award space for California. I've never seen it. Maybe Level in PE.
As for spending 90K, it's hard to tell how truly viral this might have gone, but I'd assume that any award space ex-USA is going to disappear incredibly fast once the bonus Avios start hitting accounts. Whoever designed the promo surely counted on a lot of these bonus Avios expiring unused.
As for spending 90K, it's hard to tell how truly viral this might have gone, but I'd assume that any award space ex-USA is going to disappear incredibly fast once the bonus Avios start hitting accounts. Whoever designed the promo surely counted on a lot of these bonus Avios expiring unused.
Jun 23, 2018, 3:57 am
#153
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 989
So Iberia has confirmed that you don't actually have to fly? They say they have to be redeemed before December 1, does that mean I can book a flight on December 20 as long as I make the booking before December 1?
Jun 23, 2018, 5:03 am
#155
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
You're unlikely to ever find J award space for California. I've never seen it. Maybe Level in PE.
As for spending 90K, it's hard to tell how truly viral this might have gone, but I'd assume that any award space ex-USA is going to disappear incredibly fast once the bonus Avios start hitting accounts. Whoever designed the promo surely counted on a lot of these bonus Avios expiring unused.
As for spending 90K, it's hard to tell how truly viral this might have gone, but I'd assume that any award space ex-USA is going to disappear incredibly fast once the bonus Avios start hitting accounts. Whoever designed the promo surely counted on a lot of these bonus Avios expiring unused.
There´s "plenty" J availability on the LAX route during the winter. Remember Iberia extended the route to year-round.
Jun 23, 2018, 5:16 am
#156
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 989
Jun 23, 2018, 5:42 am
#157
Join Date: Aug 2017
Location: MAN
Programs: IHG Diamond Ambassador
Posts: 351
Anyone else having this issue? My IB account is several months old and I’m trying on Chrome, IE, Edge & Firefox with no luck.
Please check your Iberia Plus number xxxxxxxx because it does not match the name and family name on the booking. If you are an On Business member, the name must the same as the one you have with Iberia Plus. Change it with On Business before booking your flight.
Please check your Iberia Plus number xxxxxxxx because it does not match the name and family name on the booking. If you are an On Business member, the name must the same as the one you have with Iberia Plus. Change it with On Business before booking your flight.
Jun 23, 2018, 6:46 am
#160
Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, IHG Diamond, Accor Plus Silver
Posts: 182
My 5 bookings from yesterday don't appear any longer under "bookings" in my Iberia Plus account. And the cc charges appear to have been reversed. If I access each reservation manually, they don't have payment information anymore. 
Jun 23, 2018, 6:49 am
#161
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
So you bought 6 tickets, but only 2 of those tickets are for Iberia Plus passengers (yourself) so you only get 18,000 Avios, not 54,000.
Jun 23, 2018, 7:35 am
#164
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Follow-up to the issue with newly created accounts:
Is it imperative to call and have the Plus # added prior to 6/24 since the website currently spits out the mis-match error, or just give the system a few days to catch up and add it yourself via the website when able?
Is it imperative to call and have the Plus # added prior to 6/24 since the website currently spits out the mis-match error, or just give the system a few days to catch up and add it yourself via the website when able?
Jun 23, 2018, 7:52 am
#165
Join Date: Jan 2018
Location: LHR
Programs: BAEC Silver
Posts: 484
