Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 6, 2018, 5:36 pm
#1471
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
For you guys that get an auto-reply from Iberia on the 2nd or 3rd try, what did you do different versus the first email? Just resend at different time of the day?
Would be interested to know as well when anybody who did NOT get autoreply from Iberia after emailing, actually end up receiving a real response from Iberia - informing whether your 9K avios posted, or perhaps not, bc your booking is "inconsistent" etc... I have been putting off calling them unless it becomes necessary. Thanks.
Would be interested to know as well when anybody who did NOT get autoreply from Iberia after emailing, actually end up receiving a real response from Iberia - informing whether your 9K avios posted, or perhaps not, bc your booking is "inconsistent" etc... I have been putting off calling them unless it becomes necessary. Thanks.
Jul 6, 2018, 5:41 pm
#1472
Join Date: Apr 2017
Posts: 284
i would love to fight it, but I dont have the time or energy. Plus i know how these things go. Iberia will reiterate that it is "inconsistent" without truly giving me a rationale. And ill lose in the end. Will give them one shot to respond and will then just take the refund. At least i lose nothing from the losing gamble.
Jul 6, 2018, 6:18 pm
#1474
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
maybe those inconsistencies they're mentioning is the ib plus number is on confirmation but not on the e ticket which is confusing them but how is that our problem as the consumer that their IT systems can't keep up with it?
Jul 6, 2018, 6:31 pm
#1475
Join Date: Oct 2012
Programs: HH/PCR/SPG
Posts: 14
Jul 6, 2018, 6:48 pm
#1476
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
Here's the full email. They provided a reference number in the email header.
Note that there is no opportunity for a rebuttal. It seems like a 'take it and go' offer.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center.
Jul 6, 2018, 7:01 pm
#1477
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Personally I'd still request the Avios be deposited by 7/31 as per the terms, and if not awarded by then, then initiate a CC dispute. I'm not one to let them off the hook easily.
Jul 6, 2018, 7:06 pm
#1478
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
I just got the same email
Dear Mr. david_oz:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
It is important for us to inform you that your Iberia Plus account IB XXXX has been cancelled due to duplicity, our system has detected several accounts created under your given name, as the general conditions of the Iberia Plus program establish, our customers are only allowed to have one account.
Due to security reasons, we have proceeded to block your Iberia Plus account IB YYYY, in order to activate your account, you must attach a signed copy of your ID/Passport, associated to your account.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center
I was a victim of Iberia creating multiple accounts because I got an error when signing up (see posts above in this thread). Also located in Canada (tickets purchased from the Spain site). I think I have an uphill battle to get them to recognize this and send me the points so I’m going to admit defeat and go for the refund. And yeah... probably won’t be flying Iberia again any time soon.
I cant say for sure which email this was in response to. There were a few over the last several days after my account was locked and deleted.
Dear Mr. david_oz:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
It is important for us to inform you that your Iberia Plus account IB XXXX has been cancelled due to duplicity, our system has detected several accounts created under your given name, as the general conditions of the Iberia Plus program establish, our customers are only allowed to have one account.
Due to security reasons, we have proceeded to block your Iberia Plus account IB YYYY, in order to activate your account, you must attach a signed copy of your ID/Passport, associated to your account.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center
I was a victim of Iberia creating multiple accounts because I got an error when signing up (see posts above in this thread). Also located in Canada (tickets purchased from the Spain site). I think I have an uphill battle to get them to recognize this and send me the points so I’m going to admit defeat and go for the refund. And yeah... probably won’t be flying Iberia again any time soon.
I cant say for sure which email this was in response to. There were a few over the last several days after my account was locked and deleted.
Jul 6, 2018, 7:07 pm
#1479
Join Date: Jul 2018
Posts: 31
What itineraries were your bookings for? Were they one ways, same city pair, different dates? Were they logical Tour-de-Spain one ways not visiting same city twice?
Jul 6, 2018, 7:11 pm
#1480
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
What do they mean by "inconsistencies"? Flying one way to the same destination? This happens every week to consultants and road warriors ))
Jul 6, 2018, 7:14 pm
#1481
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Has anyone received Avios from the promotion and then had them removed from their account?
My Avios are there but I am unable to make a booking.
I'm going to lay low and see what happens. I'm curious to see, however, if they void the transactions (along with the welcome bonus).
My Avios are there but I am unable to make a booking.
I'm going to lay low and see what happens. I'm curious to see, however, if they void the transactions (along with the welcome bonus).
Jul 6, 2018, 8:40 pm
#1484
Join Date: Apr 2017
Posts: 284
So new accounts are effectively getting shafted even those that complied with all terms. I sort of wish I was the only one but since lots of people are getting the same screwjob, hopefully someone can figure out what "inconsistency" they could possibly be talking about.
Jul 6, 2018, 8:42 pm
#1485
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
I know of you and one other poster on this thread. Where are you seeing reports of more? I'm withholding further judgement until I can tell this is systematic...