Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 3:23 pm
#1051
Join Date: Jun 2018
Posts: 118
How does the Iberia pay for a hotel in points work. I MUST pay some cash when I use points, or can points cover my entire hotel booking with no OOP? I have zero points now, so I'm unable to see if I'm going to need to pay cash+points for the bookings.
Jul 3, 2018, 3:28 pm
#1054
Join Date: Sep 2010
Posts: 40
You have read the T&C?
Why you guys feel obliged to try to play with the rules of the game every and single time?
Because of this kind of behaviour (not to mention the dog and cat get an avios account) they have to do police style manual stuffs.
Play the game based on T&C and stop to be greedy. Seriously...
Why you guys feel obliged to try to play with the rules of the game every and single time?
Because of this kind of behaviour (not to mention the dog and cat get an avios account) they have to do police style manual stuffs.
Play the game based on T&C and stop to be greedy. Seriously...
Jul 3, 2018, 3:30 pm
#1055
Join Date: Jul 2018
Posts: 183
So, for those of us locked out: even if you manage to reset your pin via app, if your account has been flagged you will not get your avios until you verify yourself. You will get error messages saying you cannot book with points and stuff like that.
Just a heads up.
Just a heads up.
Jul 3, 2018, 3:42 pm
#1057
Join Date: Jan 2014
Posts: 687
No points for me yet. Old account and booked my tickets on 6/24 at around 3 pm CDT. I wonder if that was to late for them to get ticketed. The interview that TPG did with the Iberia communications team made it seem like the flights had to be ticketed by 11:59 pm Madrid time on 6/24.
does anyone have the best method to contact Iberia if they do not post?
does anyone have the best method to contact Iberia if they do not post?
Jul 3, 2018, 3:42 pm
#1058
Join Date: May 2005
Posts: 234
So, for those of us locked out: even if you manage to reset your pin via app, if your account has been flagged you will not get your avios until you verify yourself. You will get error messages saying you cannot book with points and stuff like that.
Just a heads up.
Just a heads up.
Jul 3, 2018, 3:51 pm
#1061
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
New account
Sent form and passport last night
90k posted in my account within the last three or four hours
Can't book online but I am really pleased with how Iberia has handled this.
Is anyone else getting the message:
"To be to use your Avios we ask that you contact your Iberia Plus Customer Service Centre: (+34) 91 374 24 42. We apologise for the inconvenience."
Is that a problem with the online reservations, or an account verification issue?
Sent form and passport last night
90k posted in my account within the last three or four hours
Can't book online but I am really pleased with how Iberia has handled this.
Is anyone else getting the message:
"To be to use your Avios we ask that you contact your Iberia Plus Customer Service Centre: (+34) 91 374 24 42. We apologise for the inconvenience."
Is that a problem with the online reservations, or an account verification issue?
Last edited by ICanFly!; Jul 3, 2018 at 3:56 pm Reason: Adding comment
Jul 3, 2018, 4:01 pm
#1062
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
One additional data point on the locked accounts. When registering for my account, I was given an error saying my passport number was invalid. I submitted the form twice and got the same error. I have three citizenships so I tried again with my UK and Australian passports. The Australian one finally allowed me to register without receiving an error. However, it turns out all four accounts were registered and activated despite the error appearing on the site. I only found this out when I checked my junk mail and saw four emails there from Iberia. I only booked flights under one account, and respected all of the T&C's of the promotion (ie. definitely no fraud or trying to game the system). However it appears my account has been either flagged or deleted because of this, because I'm still unable to reset my account by any method. I included this explanation with the pdf form filed yesterday to unblock the account, and we'll see what happens. I'm still unable to access the account or reset it by any method. I wonder how many of these duplicate accounts were actually caused by their dodgy IT in the first place.
My girlfriend signed up after me. She got the same error about her passport number being incorrect. After my experience, we knew not to submit the form again, so she only has one account. Hers was locked yesterday, recovered through the app today, but no avios have posted yet.
My girlfriend signed up after me. She got the same error about her passport number being incorrect. After my experience, we knew not to submit the form again, so she only has one account. Hers was locked yesterday, recovered through the app today, but no avios have posted yet.
Jul 3, 2018, 4:17 pm
#1064
Join Date: Jun 2006
Posts: 5,894
For those who booked Via the App AVIOS are posting for those bookings as long as you were logged in at the time of purchase. Also it seems that App bookings automatically got ticketed in Spain even if you were booking from a non participating country but had your account address in a participating country.