Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 3:46 am
#887
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, CX Silver, HH Diamond, IHG Diamond
Posts: 79
Jul 3, 2018, 4:02 am
#889
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,770
What if someone genuinely wanted to fly and didn't care (or even know) about the promo? Not great to have your flight cancelled without warning! Or are they being a little more selective and refunding people with 10 cheap Oviedo - Madrid flights all booked on the same day.
Jul 3, 2018, 4:28 am
#890
Join Date: May 2018
Posts: 2
Something strange is going on with the Avois in my IB account... Wonder if it's related to the work that Iberia are undoubtedly doing behind the scenes...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of Intercontinental Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of Intercontinental Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
Jul 3, 2018, 4:32 am
#891
Join Date: Jan 2018
Location: LHR
Programs: BAEC Silver
Posts: 484
Something strange is going on with the Avois in my IB account... Wonder if it's related to the work that Iberia are undoubtedly doing behind the scenes...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of International Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of International Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
Jul 3, 2018, 4:36 am
#892
Join Date: Dec 2007
Location: POZ
Programs: LH*S (FTL), OZ*G, Accor gold, HH Diamond
Posts: 270
Jul 3, 2018, 5:06 am
#893
Join Date: Mar 2014
Posts: 60
Something strange is going on with the Avois in my IB account... Wonder if it's related to the work that Iberia are undoubtedly doing behind the scenes...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of Intercontinental Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
I've had it for around two years and have only ever used it for the Avis 18000 Avois promotion a while back. Today a random 500 Avois have been credited "Courtesy of Intercontinental Hotels Group".
I've got absolutely no idea where that has come from as I've never used my IB number elsewhere. Still waiting for the 90k Avios to post...
Jul 3, 2018, 5:11 am
#894
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
1. Where on Earth does that figure come from?
2. Do you have any idea how many Oneworld miles are already in existence? Trillions. This of course will have an impact on redemption ability but it WILL NOT use up the entire planets supply like several hysterical posters seem to think...
2. Do you have any idea how many Oneworld miles are already in existence? Trillions. This of course will have an impact on redemption ability but it WILL NOT use up the entire planets supply like several hysterical posters seem to think...
2) I don't recall the exact figures, but it tends to issue just north of 100 billion avios per year. As an indicator, 100k*90k is 9 billlion (there also tends to be 3 year expiry). This issuing of avios seems a reasonably big percentage, 10% extra and..
the concern here is the fact that there is a defined spend period, and the interpretation by many that it will have to be Iberia metal. Factor in the majority of people 'aware' of this promotion were not typical iberia customers and the likelihood is that desirable spend of avios will be aimed toward particular long haul routes in premium seats... then the likelihood of questionable availability seems reasonable. As for hysterics, I don't know what that is.. this is the internet..
From memory, this 9 billion (based on 100k accounts) issuance of avios would represent just over 5% of total avios.
Last edited by RollAnotherFatOne; Jul 3, 2018 at 5:34 am
Jul 3, 2018, 5:15 am
#896
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,806
It wouldn’t surprise me one bit if they simply refunded all tickets and cancelled the promo: “Due to fraud (mass creation of accounts), we are unable to honor the promotion. As compensation everyone will get 500 Avios and if you book again next weekend, for every ticket worth 200$ or more, you will get 900 Avios instead.” ;-)
Would be an easy way out for them to blaim it on the customers. That way they wouldn’t have to deal with finding out which tickets were “legit” etc. either.
Would be an easy way out for them to blaim it on the customers. That way they wouldn’t have to deal with finding out which tickets were “legit” etc. either.
Jul 3, 2018, 5:18 am
#897
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
I booked 20 one-ways for 2 people. 16 tickets were cancelled automatically.
I can still log into the accounts. They are not new accounts. I booked from the US site.
All 20 transactions posted to my AMEX a few days after the purchases. Apparently not a credit card issue.
I can still log into the accounts. They are not new accounts. I booked from the US site.
All 20 transactions posted to my AMEX a few days after the purchases. Apparently not a credit card issue.
Jul 3, 2018, 5:23 am
#899
Join Date: Aug 2002
Posts: 641
No 500 Avios for me, I want 500 Avios too!
I fully intend to fly everything I booked, if 90000 avios appear in my account then I will be happy to spend them. No court cases or chargebacks if there are no Avios. Not judging Iberia too harshly until we find out what they're up to, but I certainly expected that it wouldn't be plain sailing. I booked on the second day of the promo, I simply didn't believe it would work out on the first day, figured I would jump in and see where it goes on the second day.
I fully intend to fly everything I booked, if 90000 avios appear in my account then I will be happy to spend them. No court cases or chargebacks if there are no Avios. Not judging Iberia too harshly until we find out what they're up to, but I certainly expected that it wouldn't be plain sailing. I booked on the second day of the promo, I simply didn't believe it would work out on the first day, figured I would jump in and see where it goes on the second day.
Jul 3, 2018, 5:43 am
#900
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
Definitely some work going on behind the scenes. The last activity on my account was 2016, and today I had 900 Avios deducted (leaving a balance of minus 900). It simply says "ACCOUNT READJUSTMENT-0508". No idea what for.
