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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
Wiki Link
  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 2, 18, 7:42 pm
  #841  
 
Join Date: Mar 2013
Posts: 4
Originally Posted by Kaasschaaf View Post
I don't understand the threats to do chargebacks either. You purchased flights, not avios. Also if you're not flying them, you basically have taken a seat from someone else who mightve actually wanted to fly for that fare and now has to pay more to see their families.
Let's not make this personal. Iberia is a business, and we bought a service. Businesses are designed and structured to make money, period.
lhrbound03 is offline  
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Old Jul 2, 18, 8:20 pm
  #842  
 
Join Date: Mar 2011
Posts: 17
I called iberia to enquire about my account login issue. They said that many people are also hit by the same problem and to email [email protected] to request that the account be reactivated (not sure why is it "inactive/disabled").
kwloo is offline  
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Old Jul 2, 18, 8:44 pm
  #843  
 
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Bronze, Carlson Gold, A3*G, UA*S, DLGold
Posts: 1,178
This blog suggests Iberia finding any reason possible NOT to give the miles

https://livefromalounge.boardingarea...n-dishonoured/
Johnny Rocket is offline  
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Old Jul 2, 18, 8:47 pm
  #844  
 
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 85
Any DPs of people who had recently-opened accounts blocked and being able to successfully gain access to it?
ga8riel is offline  
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Old Jul 2, 18, 9:03 pm
  #845  
 
Join Date: Apr 2017
Posts: 282
Originally Posted by kwloo View Post
I called iberia to enquire about my account login issue. They said that many people are also hit by the same problem and to email [email protected] to request that the account be reactivated (not sure why is it "inactive/disabled").
Looks like any new account is being locked temporarily (i.e. accounts that were created just before or during the promo, and which raise the risk of possibly being fake). They want to confirm that the accounts are actually connected to real identities and are asking folks to submit a photo copy of passport (and possibly also submit a form with certain additional ID info). If your account is inactive/disabled, the above is almost certainly the reason why.
brody24 is offline  
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Old Jul 2, 18, 9:04 pm
  #846  
 
Join Date: Jun 2013
Posts: 436
Originally Posted by Johnny Rocket View Post
This blog suggests Iberia finding any reason possible NOT to give the miles

https://livefromalounge.boardingarea...n-dishonoured/
This article says nothing definite. it refers to a person with Thailand address, purchasing a ticket on a U.S. site and should not affect any U.S. addresses.
On Iberia twitter today - they replied to someone with: "Hi Maria. Please wait until tomorrow and contact us if you do not receive the Avios"
justsawaufo is offline  
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Old Jul 2, 18, 9:10 pm
  #847  
 
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
That article is garbage.
Coathanger, yuel, OskiBear and 1 others like this.
ICanFly! is offline  
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Old Jul 2, 18, 9:14 pm
  #848  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 3,201
The whole Iberia page is now down, geez. I got 3 tickets that I intent to fly and my account is locked. I can see them investigating the guy with the 80 tickets, but locking a new account with 3 tickets is just ridiculous.
nk15 is online now  
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Old Jul 2, 18, 9:26 pm
  #849  
 
Join Date: Nov 2012
Location: EWR
Programs: UA / DL
Posts: 148
Anyone else getting locked out of award search, saying to call Spain number?
acmys is offline  
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Old Jul 2, 18, 9:42 pm
  #850  
 
Join Date: Feb 2006
Location: ORF
Programs: AA Gold, DL Silver, IHG Spire, MR Gold
Posts: 1,812
Originally Posted by ga8riel View Post
Any DPs of people who had recently-opened accounts blocked and being able to successfully gain access to it?
cant access my acct, but my flt confirmation with ff number still shoes up when pulling up by the confirmation number

Last edited by yuel; Jul 2, 18 at 9:50 pm
yuel is offline  
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Old Jul 2, 18, 10:14 pm
  #851  
 
Join Date: Apr 2005
Programs: Lifetime Globalist
Posts: 2,865
You need to fill in a form and send a copy of your ID document if you have opened your account in the last ten days.

You need to request for a new PIN and when you key in your security answer and surname it will give you a link to download the form.
SMK77 is offline  
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Old Jul 2, 18, 11:07 pm
  #852  
 
Join Date: Feb 2006
Location: ORF
Programs: AA Gold, DL Silver, IHG Spire, MR Gold
Posts: 1,812
I just did the forgot my pin and received new pin and now have access to all my bookings
yuel is offline  
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Old Jul 2, 18, 11:15 pm
  #853  
 
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 85
Originally Posted by yuel View Post
I just did the forgot my pin and received new pin and now have access to all my bookings
Did you open it for the promotion or did it already exist prior?
ga8riel is offline  
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Old Jul 2, 18, 11:15 pm
  #854  
 
Join Date: Jul 2018
Posts: 1
Originally Posted by yuel View Post
I just did the forgot my pin and received new pin and now have access to all my bookings
It's work. My account is back with all bookings but no avios. in iberia app (android).
Imtommie is offline  
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Old Jul 2, 18, 11:24 pm
  #855  
 
Join Date: Feb 2015
Posts: 19
Here's a work around for the lock-out.
  1. If you have not already done so, download the Iberia app
  2. Use the option Have you forgotten your PIN from the app (from the app, not from the web)
  3. You will receive a new pin by email.
I just tired this and it works and the email comes really quick. I changed the pin again after logging in, just for good measure.
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