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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 2, 18, 2:53 pm
  #781  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA Silver
Posts: 391
Originally Posted by Bobbex View Post
It may be a glitch, or unique to my account, but it looks like they have zeroed out availability on longhaul routes. Routes that had lots of availability a few hours ago, from now until the middle next year, are now showing nothing in any class.
​​​​​​
Bob
Probably just the route you're looking at. I'm looking at MAD - UIO which shows tons of business availability. I guess it isn't such a popular route, but still, only one flight a day.
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Old Jul 2, 18, 2:53 pm
  #782  
 
Join Date: Apr 2017
Posts: 282
Originally Posted by osxunf View Post
Can anyone confirm that availability on longhaul routes are gone?
Can't log into Iberia Plus because of locked account so I have no way of checking
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Old Jul 2, 18, 2:54 pm
  #783  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA Silver
Posts: 391
Originally Posted by osxunf View Post
Can anyone confirm that availability on longhaul routes are gone?
What route are you looking to get on? Looked at a random selection and there's still plenty of availability.
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Old Jul 2, 18, 2:59 pm
  #784  
 
Join Date: Sep 2013
Programs: BA Executive Club
Posts: 125
Originally Posted by c1223 View Post
Probably just the route you're looking at. I'm looking at MAD - UIO which shows tons of business availability. I guess it isn't such a popular route, but still, only one flight a day.
Thanks for checking. I had a look and couldn't see anything for the next 9 months on that route in either direction. It sounds like it is an issue with my account so I will take another look at it in the morning.

Bob
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Old Jul 2, 18, 3:26 pm
  #785  
 
Join Date: Feb 2015
Posts: 19
So potentially interesting data point(?) The new account I created for my partner on 6/22 is #86828xxx . Someone posted this screengrab on the Iberia twitter (below), their number 86869xxx. Do these numbers get issued numerically 1 at a time? If so, it looks like there are at least 40k new accounts that were created over that weekend!




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Old Jul 2, 18, 3:31 pm
  #786  
 
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,615
With all the due respect for others expressing different opinions, this is my personal POV (i'm in the deal):

- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$

Last edited by paffendorf; Jul 2, 18 at 3:39 pm Reason: wording
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Old Jul 2, 18, 3:33 pm
  #787  
 
Join Date: Jun 2004
Location: Buenos Aires, Argentina
Programs: UA1K, M&M, Gold SPG
Posts: 352
Agree 100%
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Old Jul 2, 18, 3:42 pm
  #788  
 
Join Date: Apr 2017
Posts: 282
Originally Posted by paffendorf View Post
With all the due respect for others expressing different opinions, this is my personal POV (i'm in the deal):

- I think IB is behaving correctly.
- They are confirming they want to honour the promo
- They seem to be ok with crediting avios to both pre-existing and new members
- They are enforcing rules and T&C, in the exact way we accepted them upon registration.
- I think that the idea of checking new accounts to prevent frauds / cheating / breaching of rules / double accounts / accounts under fictitious either name of convenience is not only correct but healthy too! I strongly encourage IB to proceed like this.
- I always try to get all I can from mistake fares and such crazy promo, and I don't want to put the matter under an ethical light, but if you play borderline I think it's fair to expect the airline to play borderline as well.
- I agree IB should try to check everything in a reasonable time frame.
- About the customer service provided over the phone, I would suggest everyone to think at how many phone calls are they getting by people about this. I'm not justifying them, simply try to be sympathetic about an over-stressing situation.
my 0,02$
Agree completely. The only item lacking is communication. Where is the mass email to new accounts outlining this info in a concise manner? We shouldn't be finding out about this piecemeal. If they need new accounts to provide X or Y info, then shoot around an email to all relevant accounts.
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Old Jul 2, 18, 3:48 pm
  #789  
 
Join Date: Feb 2014
Location: China
Programs: Oneworld Sapphire, Star Alliance Gold
Posts: 439
Originally Posted by osxunf View Post
Can anyone confirm that availability on longhaul routes are gone?
Not true, i'm seeing long haul J availability.
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Old Jul 2, 18, 3:48 pm
  #790  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by brody24 View Post
Agree completely. The only item lacking is communication. Where is the mass email to new accounts outlining this info in a concise manner? We shouldn't be finding out about this piecemeal. If they need new accounts to provide X or Y info, then shoot around an email to all relevant accounts.

100000% agree. It's what I told them and she was even more rude after this comment, with an answer like : "we know what we have to do".
Overall, we all agree, things are going well, missing some communication and opportunities for Iberia to shine and enrolling new customers, etc.

But shutting down accounts without notice (email, etc) is not ethical neither professional. If I was not in this promotion and they act this way (and this should happen with mum and daddy booking flights during promotion period) I can tell you that I would be more than upset regarding the method used by Iberia.

Except that, pop corn time, and I'm confident too with the fact that they will post the miles. Availability is something because the more it goes the more I feel that a HUGE amount of people are in (we think about the 90K road warriors like us, but this applies to ALL the booking made during promotion time). I'm pretty sure we talk about Millions of plane tickets.
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Old Jul 2, 18, 3:49 pm
  #791  
 
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,615
Originally Posted by brody24 View Post
Agree completely. The only item lacking is communication. Where is the mass email to new accounts outlining this info in a concise manner? We shouldn't be finding out about this piecemeal. If they need new accounts to provide X or Y info, then shoot around an email to all relevant accounts.
uhm... I think that for sure they're not the best CS in the world but we should also agree they are keeping to give some information through social netowrks (maybe unclear, maybe confusing, maybe partial... but at least they keep to do that) ... I mean: about the famous IST-JNB AF F deal... I got my ticket changed and NONE informed me in any way after two months.... no e-mail, no phone calls, no TA comunication, no official announcement.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
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Old Jul 2, 18, 3:49 pm
  #792  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by Granite64 View Post
Not true, i'm seeing long haul J availability.
you guys knows if expert flyer is accurate with Iberia flights and one world availability.
Sorry for the noob question, but I'm not a oneworld/avios guy
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Old Jul 2, 18, 3:50 pm
  #793  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by paffendorf View Post
uhm... I think that for sure they're not the best CS in the world but we should also agree they are keeping to give some information through social netowrks (maybe unclear, maybe confusing, maybe partial... but at least they keep to do that) ... I mean: about the famous IST-JNB AF F deal... I got my ticket changed and NONE informed me in any way after two months.... no e-mail, no phone calls, no TA comunication, no official announcement.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
AF... worst in the league... total mess, promotion or not, error fare or not. I avoid them like pledge )))
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Old Jul 2, 18, 3:53 pm
  #794  
 
Join Date: Apr 2017
Posts: 282
Originally Posted by paffendorf View Post
uhm... I think that for sure they're not the best CS in the world but we should also agree they are keeping to give some information through social netowrks (maybe unclear, maybe confusing, maybe partial... but at least they keep to do that) ... I mean: about the famous IST-JNB AF F deal... I got my ticket changed and NONE informed me in any way after two months.... no e-mail, no phone calls, no TA comunication, no official announcement.
I'm pretty sure they will make some form of public announcement in the next few days. To be frank it's 6 working days since the end of promotion....
cheers Luke
Not all of us check social media nor should there be any obligation to do so when your account is shut down and you have no idea why. If they want to shut down an account and request more info, thats fine. I totally get why they are doing it. But its incumbent on them to promptly inform people about it in a uniform manner. All of us with locked accounts should know (i) why its locked, and (ii) how to get it unlocked. Thats the most basic information possible and it could only benefit Iberia to provide that info uniformly.
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Old Jul 2, 18, 3:54 pm
  #795  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,317
Regarding award availability:
I was looking at longhaul ex MAD on IB metal, J availability has gone from 6 to 0 (had been available for months). Only Y is available now.
However with a different departure city, i.e. XXX-MAD-YYY, the same flight is still available (married segments).
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