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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 2, 18, 11:54 am
  #736  
 
Join Date: Mar 2018
Location: England - UK
Posts: 314
Both mine and hubby's account look fine. Had them for 4 years roughly.
Lizie is offline  
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Old Jul 2, 18, 12:02 pm
  #737  
 
Join Date: Sep 2008
Location: The Front Cabin.
Programs: AA EXP; DL Gold; PC Plat; SPG Gold; HHonors Gold
Posts: 318
I can also log into my account (I've had it for a few years). But no miles have posted yet.
jb831 is offline  
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Old Jul 2, 18, 12:11 pm
  #738  
 
Join Date: Jul 2018
Posts: 16
So we all know this is only happening to new accounts.

I've called Iberia Brazil and they informed me that due to the promo, they are updating the database causing these issues with new accounts.

If that is true or not, whether they will post the Avios to everyone or not, no one knows. We can't bash on Iberia or assume they are scamming every one until we have an official position from them and people start reporting on receiving the Avios.

Even though it's been 10 days, I try to think that they did not expect this volume which can cause some delays, however we know that today (10 days after) they are making actions (whether processing to everyone or really blocking accounts).. They even added a CAPTCHA when searching for award flights (thinking of the huge traffic when they post the Avios).

Multiple Iberia employees said different things. Making assumptions and spreading this like it's true is not going to help anyone..

We just need to sit and wait!
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Old Jul 2, 18, 12:17 pm
  #739  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Just have read few comments on blogs of customers from Brazil who get this answer from Iberia Brazil : "we will not post points for accounts that are not more than 3+ days before promotion". Sounds totally crazy, wait and see.
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Old Jul 2, 18, 12:20 pm
  #740  
 
Join Date: Jul 2018
Posts: 16
Originally Posted by frenchft View Post
Just have read few comments on blogs of customers from Brazil who get this answer from Iberia Brazil : "we will not post points for accounts that are not more than 3+ days before promotion". Sounds totally crazy, wait and see.
Another comment from a Brazilian customer:

He called Iberia and they informed that they are doing an audit in everyone participating and will send an email to everyone with a form to be filled and asking to attach a few documents. - Not sure what this means.
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Old Jul 2, 18, 12:20 pm
  #741  
 
Join Date: Jun 2016
Location: Surrey
Programs: BA
Posts: 237
Another datapoint,.. my account is several years old and was accessible with Chrome until this afternoon. Now get password error on Chrome but fine on Firefox
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Old Jul 2, 18, 12:21 pm
  #742  
 
Join Date: Jul 2018
Posts: 31
Trying to see what's going on with the login error, I just spoke with IP+ agent in Mexico, she told me after reviewing my recently created IP+ account numbers that the accounts were locked. Wow.
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Old Jul 2, 18, 12:22 pm
  #743  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by frenchft View Post
Got the same feeling.
But I'm confident it's good news.
Originally Posted by marcelocrribeiro View Post
Another comment from a Brazilian customer:

He called Iberia and they informed that they are doing an audit in everyone participating and will send an email to everyone with a form to be filled and asking to attach a few documents. - Not sure what this means.
What kind of document they can ask for... ?
Anyway the main issue here (as always) is related to the army of greedy morons who opened 10 accounts (including of for their cat an dog). I bet they face a lot of weird accounts / duplicated.
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Old Jul 2, 18, 12:22 pm
  #744  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by rubiohiguey View Post
Trying to see what's going on with the login error, I just spoke with IP+ agent in Mexico, she told me after reviewing my recently created IP+ account numbers that the accounts were locked. Wow.
locked?
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Old Jul 2, 18, 12:23 pm
  #745  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by s1362083 View Post
Another datapoint,.. my account is several years old and was accessible with Chrome until this afternoon. Now get password error on Chrome but fine on Firefox
Clean the cache, Iberia website cache management is a mess. Amateur work.
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Old Jul 2, 18, 12:30 pm
  #746  
 
Join Date: Jul 2018
Posts: 16
Originally Posted by frenchft View Post
What kind of document they can ask for... ?
Anyway the main issue here (as always) is related to the army of greedy morons who opened 10 accounts (including of for their cat an dog). I bet they face a lot of weird accounts / duplicated.
This could actually make a lot of sense! There are a lot of people who created 4 - 5 different accounts to purchase 40-50 tickets as Iberia's website doesn't have any indentity confirmation so you could make up 10 different users. Since all that matter is the Avios, this could be very possible since you can redeem to anyone.

It would make a lot of sense for Iberia to send a form and ask you to provide with a scan of your passaport or other government ID because this way they would save many Avios from fake accounts.
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Old Jul 2, 18, 12:45 pm
  #747  
 
Join Date: Apr 2017
Posts: 282
Originally Posted by marcelocrribeiro View Post
Another comment from a Brazilian customer:

He called Iberia and they informed that they are doing an audit in everyone participating and will send an email to everyone with a form to be filled and asking to attach a few documents. - Not sure what this means.
I mean, that would make total sense for Iberia to do and would be entirely fair. Not unreasonable for them to ask for a scan of a passport to confirm that people aren't creating IB+ accounts with made-up passport numbers in order to cash in 10x on the same promo. For the idiots who did that, of course they should be denied. But at the same time, those who created new accounts legitimately should be allowed through assuming they provide the necessary supporting docs.
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Old Jul 2, 18, 12:55 pm
  #748  
 
Join Date: Mar 2018
Location: England - UK
Posts: 314
Ye Gods if they are going to go through them all manually no one will get them let alone spend them by 1st December!
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Old Jul 2, 18, 12:58 pm
  #749  
 
Join Date: Apr 2011
Location: U.K.
Programs: UA 1K; QR P; HH D; MR G; IHG SpAmb
Posts: 667
I didn't book any IB flights as the promo just seemed to good to be true, so don't have a stake. But it does put a different spin on the promo - maybe it was all well thought through and they expected people to get greedy and generate multiple accounts so that they can now use the funds from the flights that were booked there to fund the payout of the avios? ;-)
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Old Jul 2, 18, 1:00 pm
  #750  
 
Join Date: Jul 2018
Posts: 16
Originally Posted by a9504477 View Post
I didn't book any IB flights as the promo just seemed to good to be true, so don't have a stake. But it does put a different spin on the promo - maybe it was all well thought through and they expected people to get greedy and generate multiple accounts so that they can now use the funds from the flights that were booked there to fund the payout of the avios? ;-)
Don't think so. I can book a round trip from São Paulo to Madrid in Business and still have some avios left. That would cost almost 10x more than I actually paid for the tickets.
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