Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 2, 2018, 10:04 am
#721
Join Date: Dec 2014
Posts: 48
Just a note for those getting errors when trying to log in. What appears to be happening is that in certain circumstances the log in form is wiping your IB+ number from the field when you try and submit it. If you look closely, you can see it disappearing.
I can recreate this when using using a password manager (1Password) that tries to automatically log you in. If I manually enter the details, or use a password manager to only populate the fields and not automatically submit them, I can log in fine. This isn’t a new problem, I can remember it for as long as I’ve had my account (several years). Iberia just have incompetent web developers.
I suggest manually typing your log in details and clicking away from the form field before submitting to make sure it doesn’t wipe anything unexpectedly. Then clicking the button.
I can recreate this when using using a password manager (1Password) that tries to automatically log you in. If I manually enter the details, or use a password manager to only populate the fields and not automatically submit them, I can log in fine. This isn’t a new problem, I can remember it for as long as I’ve had my account (several years). Iberia just have incompetent web developers.
I suggest manually typing your log in details and clicking away from the form field before submitting to make sure it doesn’t wipe anything unexpectedly. Then clicking the button.
Jul 2, 2018, 10:19 am
#722
Join Date: Nov 2013
Location: New York City
Posts: 184
Just a note for those getting errors when trying to log in. What appears to be happening is that in certain circumstances the log in form is wiping your IB+ number from the field when you try and submit it. If you look closely, you can see it disappearing.
I can recreate this when using using a password manager (1Password) that tries to automatically log you in. If I manually enter the details, or use a password manager to only populate the fields and not automatically submit them, I can log in fine. This isn’t a new problem, I can remember it for as long as I’ve had my account (several years). Iberia just have incompetent web developers.
I suggest manually typing your log in details and clicking away from the form field before submitting to make sure it doesn’t wipe anything unexpectedly. Then clicking the button.
I can recreate this when using using a password manager (1Password) that tries to automatically log you in. If I manually enter the details, or use a password manager to only populate the fields and not automatically submit them, I can log in fine. This isn’t a new problem, I can remember it for as long as I’ve had my account (several years). Iberia just have incompetent web developers.
I suggest manually typing your log in details and clicking away from the form field before submitting to make sure it doesn’t wipe anything unexpectedly. Then clicking the button.
Jul 2, 2018, 10:29 am
#724
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
No, the accounts are blocked.
I've tried it on three devices, from two ISPs.
It's not a technological problem.
They're intentionally disabled logins for certain accounts.
For what reason, we can only speculate.
I've tried it on three devices, from two ISPs.
It's not a technological problem.
They're intentionally disabled logins for certain accounts.
For what reason, we can only speculate.
Jul 2, 2018, 10:34 am
#725
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Jul 2, 2018, 10:39 am
#727
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Perhaps.
But they noted on Twitter that they are reviewing each account individually.
And folks with existing accounts are not reporting an issue.
Not sure I'd take that as great news, but am also not one for panic.
This was always going to be speculative.
But they noted on Twitter that they are reviewing each account individually.
And folks with existing accounts are not reporting an issue.
Not sure I'd take that as great news, but am also not one for panic.
This was always going to be speculative.
Jul 2, 2018, 10:54 am
#732
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Jul 2, 2018, 11:04 am
#733
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Just vague claims probably people trolling and bloggers looking for clicks. Its not like this is some big secret so why no photographic evidence?