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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 1, 18, 9:38 pm
  #661  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198
I called the english line for US ,And I called because the csr I spoke to last time had assured me that miles would be deposited by July 1st
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Old Jul 1, 18, 9:43 pm
  #662  
 
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Platinum, SPG-Platinum Thnks to FT
Posts: 4,178
Does everybody really believe everything a res agent for Iberia says? They will make up answers if they dont know the answer. I would not put any credence in anything they say. As the saying goes, time will tell.
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Old Jul 1, 18, 9:46 pm
  #663  
 
Join Date: Nov 2012
Location: EWR
Programs: UA / DL
Posts: 148
Originally Posted by cruisr View Post
Does everybody really believe everything a res agent for Iberia says? They will make up answers if they dont know the answer. I would not put any credence in anything they say. As the saying goes, time will tell.
Never, and especially so for Iberia, but company communication on this promo has been key. I waited on the initial $18 fares until there was better communication from IB (and wound up paying ~$90 more, which I found worth it). I'm sure many others did the same, so it makes sense that now people are still seeking information and clarification from IB. It's not a good source, but it's the only source.
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Old Jul 1, 18, 10:02 pm
  #664  
 
Join Date: Feb 2014
Posts: 35
Can you use Iberia Avios for Aer Lingus flights? The blog Monkey Miles claims you can. But I don't see anywhere on their site advertising that Aer Lingus is a redemption partner.
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Old Jul 1, 18, 10:21 pm
  #665  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Guys no need to call anyone because :
1. agents are not aware of anything.
2. waste of time and money for nothing.
3. if something has to happen (positive or negative), be sure that we will all be aware on time ))

I will personally start to care and call if nothing happens end of this week / beginning of next week, but again the agents (in general, and Iberia specifically) are never well aware of anything and if management does not give them any info, you will only receive crap informations.
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Old Jul 1, 18, 10:24 pm
  #666  
 
Join Date: Feb 2006
Location: ORF
Programs: AA Gold, DL Silver, IHG Spire, MR Gold
Posts: 1,812
Originally Posted by acmys View Post
​​​​​​
Because hours, if not minutes, do matter when all award inventory is going to you know where?
what does that even mean?
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Old Jul 1, 18, 10:29 pm
  #667  
 
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Bronze, Carlson Gold, A3*G, UA*S, DLGold
Posts: 1,178
Richard Kerr is saying this from AwardWallet and the Award Travel 101 Facebook group.

He writes: "Iberia Avios are starting to post from Iberia's ill promotion; remember to burn them as soon as you find availability and definitely before they expire December. They also cannot transfer to BA Avios."



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Old Jul 1, 18, 11:11 pm
  #668  
 
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond
Posts: 2,286
That report is speculative click bait. He's just echoing the t&c and guessing about posting.
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Old Jul 1, 18, 11:21 pm
  #669  
p78
 
Join Date: Apr 2014
Location: LHR
Programs: BA Silver, Aegan Gold, Hilton Diamond
Posts: 393
Originally Posted by acmys View Post
Also reports that points are not transferable to BA. I guess Iberia actually got their act together on all fronts.
If you opened Iberia account you cannot transfer points
You must wait 3 months from earning first points....

I think this will be case for all people who opened Iberia Account for this promo or had empty account....
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Old Jul 2, 18, 1:33 am
  #670  
 
Join Date: Aug 2015
Posts: 21
Don't know if this is anything new, but for one of my bookings I was signed in but forgot to add the frequent flyer number until after i'd paid. Slight concern at the mention of "purchases" given this was only true for one of my reservations!:

"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.

Regarding your request, we have verified the information contained in your reservation XXXXX and we are sorry to inform you that according to the 9.000 Avios promotion terms and conditions, customers will collect the corresponding Avios as long as they are identified as an Iberia Plus member when purchasing the ticket, in order words, the reservation should have been correctly created under your account profile so the ticket would had been issued and properly linked to your frequent flyer number. As we see, you associated the account number after the ticket was issued.

Unfortunately, your bookings do not meet the conditions of the Avios promotion as your Iberia Plus account was not registered for completing the purchasing process.

For further information regarding this matter please visit:
https://www.iberia.com/es/offer/iber...ip-with-avios/

Kindest regards,

Your Iberia Plus Service Center."
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Old Jul 2, 18, 1:39 am
  #671  
 
Join Date: Mar 2017
Posts: 5
Apparently, people had their Iberia plus accounts removed from the reservation without their consent, even though the email confirmations have them listed. This sort of things is unacceptable and Iberia must honor these.
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Old Jul 2, 18, 2:00 am
  #672  
 
Join Date: Mar 2018
Location: England - UK
Posts: 327
Originally Posted by Mbrunz View Post
I was signed in but forgot to add the frequent flyer number until after i'd paid.
Being brutally honest if you're not logged in and don't give your frequent flyer number I can understand why they couldn't identify you. It's a little optimistic to expect them to manually check everyone's account. But isn't the frequent flyer number your log in your identity? You'd have given them the number when you logged in or you wouldn't have been able to get access?
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Old Jul 2, 18, 2:42 am
  #673  
 
Join Date: Oct 2011
Programs: Priority Club Platinum Ambassador, Club Carlson Gold
Posts: 260
This promo will soon become a nightmare for the customers expecting these miles and for Iberia.
I can easily see a avalanche of customers asking for theirs money back and filing a charge backs.
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Old Jul 2, 18, 2:57 am
  #674  
 
Join Date: Dec 2014
Posts: 127
There will be thousands of credit card chargebacks. That will keep Iberia very busy.
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Old Jul 2, 18, 3:09 am
  #675  
Suspended
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,106
Originally Posted by travelbuglust View Post
Apparently, people had their Iberia plus accounts removed from the reservation without their consent, even though the email confirmations have them listed. This sort of things is unacceptable and Iberia must honor these.
Slow down cowboy. Newly created accounts were not sticking in the reservations, this was clearly linked to new accounts and they were not "removed", where you imply premeditation by Iberia. It may cause issues, but I wouldn't accuse Iberia of doing anything proactively to circumvent the promo
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