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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jun 30, 18, 10:09 am
  #586  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198
.......
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Old Jun 30, 18, 10:10 am
  #587  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198

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Old Jun 30, 18, 10:11 am
  #588  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,252
Originally Posted by tdot_guy View Post
It wasnt there on the main page + I called them to confirm + there is a confirmation from them on twitter and now they are backtracking
it was definitely there from the time the promo was posted. There is no backtracking here
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Old Jun 30, 18, 10:20 am
  #589  
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Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,106
Originally Posted by Mauibaby2008 View Post


it was definitely there from the time the promo was posted. There is no backtracking here
I have a screenshot of the promo page of the section Terms and Conditions and it makes no reference to location. Further how is purchasing location specified, generally it is based in where the ticket is issued, which if iberia.com is most likely Madrid or wherever their head office is, regardless of your physical or billing or account location, in other words it's probably just a further restriction to the website. My account is registered in an EU country (included in that list), my billing licalocais in a country excluded and I was ohysicphys in a third country which is also excluded based on that list. So now what?
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Old Jun 30, 18, 10:21 am
  #590  
 
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 495
Exactly. Here's printscreen of T&C which were published on IB's website on the day when I bought my flights. I don't see any information there about any kind of country limitations. As far as I remember, any suggestions that there might be such limitation appeared much later and only in IB's twitts and other messages.

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Old Jun 30, 18, 10:23 am
  #591  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198
Originally Posted by tropikey View Post
Exactly. Here's printscreen of T&C which were published on IB's website on the day when I bought my flights. I don't see any information there about any kind of country limitations. As far as I remember, any suggestions that there might be such limitation appeared much later and only in IB's twitts and other messages.

Exactly , i did not see anything else .
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Old Jun 30, 18, 11:47 am
  #592  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,330
What country was your website set as viewing? I believe if not one of the participating countries, you shouldn't have been able to see the promo at all. If you had it set as the US website for example, and weren't in the Us, perhaps you've tricked Iberia.

As for the people who say Iberia doesn't know what country you purchased the ticket in, or that it doesn't matter, you are wrong.
iberia most certainly can tell which country's site you used, even if it doesn't show on your end. And it is very common for prices and conditions to be different based on what countrys site you are using.
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Old Jun 30, 18, 11:54 am
  #593  
 
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 495
I booked my tickets in Poland. We don't have Polish version of IB website, so I used Spanish version set to English language. I didn't do any tricks with VPN or any other.
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Old Jun 30, 18, 12:12 pm
  #594  
 
Join Date: May 2016
Posts: 281
I were in Boliva at the time of booking ARN-MAD and they clearly showed the offer for us there on the website. If this offer not were for bolivian customers Its BAD and almost illigal marketing. But I wait next week to see before taking action
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Old Jun 30, 18, 12:27 pm
  #595  
 
Join Date: Aug 2015
Location: Happily back in Lancashire :D
Programs: BA GGL, Hertz PC, Hilton Diamond
Posts: 554
Originally Posted by Mauibaby2008 View Post


it was definitely there from the time the promo was posted. There is no backtracking here
As a datapoint, please find below part of a PDF of the promo webpage (as displayed to UK users accessing www.iberia.com) which I saved on Jun 22nd.




You will see with your own eyes that there is NO mention of participating country locations.

Happy to supply a copy of the full PDF to anyone who wants it.
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Old Jun 30, 18, 12:47 pm
  #596  
 
Join Date: Mar 2018
Location: England - UK
Posts: 327
Did you receive the email with the offer? If you still have it you can still click through and you'll get the same page back up. May be helpful if you need to refer it back to Iberia. Good luck.
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Old Jun 30, 18, 1:35 pm
  #597  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198
It was US website , but in some cases I booked through spanish verision (using english language ) when their US website wasnt working . I dont think they have a canadian version it always opens american version. I guess we'll find out by tomo.
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Old Jun 30, 18, 1:44 pm
  #598  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 198
just noticed something -- on my ticket pdf it says Ticket issues- Registered address - 5835 blue lagoon drive , Miami Florida .

that gives me some home
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Old Jun 30, 18, 2:01 pm
  #599  
 
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 495
Thanks for pointing that out. I've just checked out my pdf and it indicates Spain as place of issue
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Old Jun 30, 18, 3:34 pm
  #600  
 
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 81
Head for Points posted the list of valid countries on the 23 June. I knew I’d read it somewhere.
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