Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 28, 2018, 11:43 am
#541
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
Here we go. Were you notified via email? I think I played it smart since I just did an out and back as two one ways to SDR that I could theoretically fly if I feel like it.
Jun 28, 2018, 11:55 am
#542
Join Date: Dec 2006
Programs: SPG Plat, Hyatt Diamond, UA, AA, DL, BA, CX
Posts: 491
Got cancelled
mine were ticketed and credit card charged but just received emails today of cancellation. This is all it says:
DEAR CUSTOMER
YOUR RESERVATION COULD NOT BE PROCESSED
SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED
SORRY FOR THE INCONVENIENCE
DEAR CUSTOMER
YOUR RESERVATION COULD NOT BE PROCESSED
SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED
SORRY FOR THE INCONVENIENCE
Jun 28, 2018, 11:57 am
#543
Join Date: Nov 2017
Location: Surrey
Programs: BA Gold
Posts: 107
Did they say why the booking was cancelled? Were you sent a cancellation email or the refund just popped up on your credit card?
I wonder if EU261 applies here (most people booked a flight far in advance so maybe not, but what if someone actually applies for bookings within 2 weeks).
I wonder if EU261 applies here (most people booked a flight far in advance so maybe not, but what if someone actually applies for bookings within 2 weeks).
Jun 28, 2018, 11:58 am
#544
Join Date: Jun 2018
Programs: Hilton Diamond, Marriott Plat, Shangri-la Gold, Taj Gold, Krisflyer Gold, BA Gold
Posts: 101
Did they say why the booking was cancelled? Were you sent a cancellation email or the refund just popped up on your credit card?
I wonder if EU261 applies here (most people booked a flight far in advance so maybe not, but what if someone actually applies for bookings within 2 weeks).
I wonder if EU261 applies here (most people booked a flight far in advance so maybe not, but what if someone actually applies for bookings within 2 weeks).
Jun 28, 2018, 12:02 pm
#545
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
what day did you book?
Jun 28, 2018, 12:03 pm
#546
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
How would IB know which bookings to cancel ?
Jun 28, 2018, 12:05 pm
#548
Join Date: Dec 2006
Programs: SPG Plat, Hyatt Diamond, UA, AA, DL, BA, CX
Posts: 491
Jun 28, 2018, 12:44 pm
#549
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Those cancelled, what format were your bookings? Did you have multiple bookings on the same flight (same date and number) or mutiplmu on same day on subsequent flights in the same direction?
My 10 are all still in place and are 6 one-ways in 6 days in a row, and 4 from a different city another 4 days in a row. If asked I'm transporting cars from Madrid to those cities then flying back the next morning to get the next car.
My 10 are all still in place and are 6 one-ways in 6 days in a row, and 4 from a different city another 4 days in a row. If asked I'm transporting cars from Madrid to those cities then flying back the next morning to get the next car.
Jun 28, 2018, 12:51 pm
#551
Join Date: Jun 2018
Programs: Hilton Diamond, Marriott Plat, Shangri-la Gold, Taj Gold, Krisflyer Gold, BA Gold
Posts: 101
Man iberia is a joke. Spoke to the airline and they say my tickets are confirmed and not cancelled. However, when I check Credit Card statement- it shows that the transaction has been reversed
Jun 28, 2018, 1:22 pm
#553
Join Date: Dec 2006
Programs: SPG Plat, Hyatt Diamond, UA, AA, DL, BA, CX
Posts: 491
Called Iberia and first said my bank (Chase) didn’t authorize but my bank said they did. Upon further check, Iberia said their system didn’t take even though they were authorized and the reason is that I have too many bookings (10) for the same itinerary at different dates, which I think most everyone here are the same. Anyways, since they have initiated refund so there’s nothing they can do. The good news is, for you, that they are not intentional cancellations. The CS was quite nice despite its out of her hands and suggested me to file a complaint online. I am not sure if that will go anywhere.
Last edited by ycc777; Jun 28, 2018 at 1:35 pm
Jun 28, 2018, 1:24 pm
#554
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
6 /10 transactions are posted on my statement and 4 have vanished , they al say IBERIA ....... SPAIN ESP, I think they have cancelled the fares charged in USD and also the amount for all of them has changed , before all amounts were different and now they are all exact same