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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jun 24, 18, 8:47 am
  #346  
 
Join Date: Nov 2004
Posts: 5,020
We are in Spain in August and I was about to pull the trigger on IB flights, more expensive than LCCs, so this is a nice promo to take the sting out of the fact that MAH-PMI is $100 the day we need to fly it and PMI-MAD is even slightly more.

A few things I found
(1) IB's web technologies suck. I had challenges entering a credit card at checkout, got a country doesnt meet credit card type error for all my cards. I went and entered it into my profile and that worked.
(2) Tried to purchase and got a window saying in process but it never did. Tried Mozilla browser and that works well now.
(3) If you have 2-11 years olds, just sign them up for an adult account and use year 2000 for birthdate. Use actual birthdate in booking, their system does't check for this and will still issue a child fare for an IB Plus account that is an adult. I've done this on other airlines with success.

Question, presumably once the points post in 10 days we can swap out another FF #?
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Old Jun 24, 18, 8:53 am
  #347  
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 587
Originally Posted by flockavelliFT View Post
Had an IB account since I did a status match from AB.
But will not risk creating new account for gf based on what I've read throughout this thread.
Booking 10x SDR-MAD for June 2019 went through flawlessly.
Let's gamble!
The promo landing page only lets me book out 330 days, so it goes to mid May 2019. How did you book for June? Using the main site search or going via the promo page?
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Old Jun 24, 18, 8:57 am
  #348  
zsc
 
Join Date: Aug 2015
Location: LHR
Programs: QR Silver/BA Silver
Posts: 235
Originally Posted by stephem View Post
Question, presumably once the points post in 10 days we can swap out another FF #?
​​​​​​Nothing in T&Cs state that points will be revoked if you switch your FF number after the Avios is credited, however, I would exercise some caution and perhaps do it at the airport/before check in to avoid any potential risk, if any present.
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Old Jun 24, 18, 8:59 am
  #349  
 
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond
Posts: 2,294
Originally Posted by str1der2903 View Post
In either case, i will raise a dispute to my card if I don't get the avios, and if need be, contact the DOT. I am NOT paying in case those Avios don't post
"Special offer of an extra 9,000 Avios for each ticket purchased between 21 and 24 June 2018 (maximum of 90,000 promotional Avios per member) on iberia.com for a flight operated by Iberia, Iberia Express or Air Nostrum. "

The T&C are pretty clear. If Iberia choose not to credit the Avios - no idea what they will do to be honest - on what grounds are you challenging the transaction exactly? You have an ticket, and you haven't bought via the website. Might be some mileage in challenging via distance selling regs but I can't help feeling you'd need to cancel now, pay the 15, and try to claim that back rather than refusing the cancellation offer. Cooling off is about cooling off, not having your cake and eating it.

IB have about a week to figure out what to do if this has backfired before having to credit Avios. I would think that applying strict T&Cs is an obvious thing to do, and there will probably be records about where bookings originated. So a quick line of code to exclude app made bookings and you're shafted.
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Old Jun 24, 18, 9:08 am
  #350  
 
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,717
Surely the Avios will only be credited if you book on the website via the special 9000 Avios link advertised on the homepage. This is the only way I can think of that IB can have people actively opting in to the promo and track them. If they give it to any old booking made on the website or app they are giving miles away to people who might not even know about the promo.
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Old Jun 24, 18, 9:16 am
  #351  
 
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, SPG Gold
Posts: 1,439
Originally Posted by Jetstreamer View Post
Surely the Avios will only be credited if you book on the website via the special 9000 Avios link advertised on the homepage. This is the only way I can think of that IB can have people actively opting in to the promo and track them. If they give it to any old booking made on the website or app they are giving miles away to people who might not even know about the promo.
Terms do not state that you have to use the special link to book... "iberia.com" is not https://www.iberia.com/gb/offer/iber...rip-with-avios
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Old Jun 24, 18, 9:16 am
  #352  
 
Join Date: Sep 2004
Location: Sydney, Australia
Posts: 1,378
I'm in with 10 MAD-SVQ one-ways, with a newly created Iberia Plus account, so now let's see how this all plays out.

In the meantime, does anyone know how you book award flights originating from Australia or do you need to call up?
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Old Jun 24, 18, 9:29 am
  #353  
 
Join Date: Aug 2017
Location: YYZ
Posts: 4
Created an Iberia Plus account and made ten $35 bookings on Friday. When I checked them on iberia.com today, my Iberia Plus number wasn't showing up (72 hour issue or whatever). And I couldn't add my account number through iberia.com. What worked for me was to go to ba.com and enter my number for each flight individually. Took about 15 minutes. Immediately my Iberia Plus number attached to each of my flights on iberia.com.
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Old Jun 24, 18, 9:43 am
  #354  
 
Join Date: Apr 2006
Posts: 469
Originally Posted by Jetstreamer View Post
Surely the Avios will only be credited if you book on the website via the special 9000 Avios link advertised on the homepage. This is the only way I can think of that IB can have people actively opting in to the promo and track them. If they give it to any old booking made on the website or app they are giving miles away to people who might not even know about the promo.
So what? You've never heard of a promo that you don't need to sign up for? The number of people who will luck into 9,000 Avios will likely be dwarfed by the number who knowingly receive 90,000.
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Old Jun 24, 18, 9:47 am
  #355  
 
Join Date: Mar 2006
Location: Up in the air
Programs: AS MVPG 75k, AA Plat, MR Plat, SPG Plat, HH Diamond
Posts: 135
Originally Posted by glocklt4 View Post
Terms do not state that you have to use the special link to book... "iberia.com" is not https://www.iberia.com/gb/offer/iber...rip-with-avios
True, but wondering what you can do if IB uses this as an easy way out not to award the bonus Avios? I don't think a CC dispute will be successful, because technically you received what you paid for (i.e. flight tickets). Just playing devil's advocate here.

-pilluelo
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Old Jun 24, 18, 9:54 am
  #356  
 
Join Date: Apr 2006
Posts: 469
Originally Posted by pilluelo View Post
True, but wondering what you can do if IB uses this as an easy way out not to award the bonus Avios? I don't think a CC dispute will be successful, because technically you received what you paid for (i.e. flight tickets). Just playing devil's advocate here.

-pilluelo
No, you received part of what you paid for (i.e. flight tickets, but not Avios points). The promise of the Avios and the advertisements were material inducements to consumers to buy the tickets. Failure to provide those Avios would at a minimum constitute a breach of the agreement, and I would expect a CC company to side with its customer and void the purchase. At worst (if Iberia never intended to provide the Avios) it would constitute fraud.

Lots of hand wringing here, but the most likely explanation is that Iberia knows exactly what it is doing and made a calculated determination that the infusion of cash outweighs the cost of the time and redemption limited points.
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Old Jun 24, 18, 9:58 am
  #357  
 
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,717
Originally Posted by millions View Post
So what? You've never heard of a promo that you don't need to sign up for? The number of people who will luck into 9,000 Avios will likely be dwarfed by the number who knowingly receive 90,000.
Ok, just a thought in the context of the EU's insistence since last month that we have to opt in to everything! Hopefuly all will be ok however booked.
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Old Jun 24, 18, 9:59 am
  #358  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 199
I can see IB avios number in every booking confirmation email however nothing shows up my account , has any one emailed and received a response about this?
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Old Jun 24, 18, 10:03 am
  #359  
 
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond
Posts: 2,294
As no-one knows what Iberia will or won't do, it's futile to speculate. But as the inducement to purchase requires you to purchase via Iberia.com and it would presumably be a big enough deal for Iberia to argue the toss, I doubt the CC company would be quite so willing to void the transactions as you think. The App doesn't mention the promo, so I can't see it's arguable the offer is part of the purchase.
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Old Jun 24, 18, 10:10 am
  #360  
 
Join Date: Mar 2006
Location: Up in the air
Programs: AS MVPG 75k, AA Plat, MR Plat, SPG Plat, HH Diamond
Posts: 135
Originally Posted by bisonrav View Post
As no-one knows what Iberia will or won't do, it's futile to speculate. But as the inducement to purchase requires you to purchase via Iberia.com and it would presumably be a big enough deal for Iberia to argue the toss, I doubt the CC company would be quite so willing to void the transactions as you think. The App doesn't mention the promo, so I can't see it's arguable the offer is part of the purchase.
Correct, the T&C state that "an extra 9,000 Avios for each ticket purchased between 21 and 24 June 2018 (maximum of 90,000 promotional Avios per member) on iberia.com." It does not mention you have to book through a specific link. My comment was more directed to those who booked on the iberia.com homepage, but not through the input mask displayed on the promotion page. (Further upthread someone mentioned that an IB rep said only bookings made through the specific link were eligible for the bonus Avios.)

-pilluelo
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