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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old May 14, 19, 2:31 am
  #3046  
 
Join Date: Dec 2009
Location: Canada
Posts: 131
Originally Posted by samhoq View Post
Very interesting. How many days did it take from the time you were on the phone to the Avios being refunded to your account? And when was your reward flight scheduled for?

I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
Originally Posted by TinySheep View Post
Thanks Daventry, I guess all the english speaker agents probably were trained to deal with the 90K promotion
Glad to report my booking was successfully cancelled. I was refunded the Avios (46000), still waiting for the $60 in taxes to be refunded. Already moved the Avios to BA. I called 1-800-772-4642.

I was asked if this was part of the 90000 redemption, which I said 'no' to. The agent then forwarded it to the "Refund Dept", and mentioned that if these were not part of the promotional Avios, only then it will be refunded. I took my chance and got the Avios refunded! I had a couple of minor 2-5 minutes involuntary changes to my flight, which seemed to help during the conversation. Good luck!
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Old May 17, 19, 9:42 am
  #3047  
 
Join Date: Nov 2013
Location: New York City
Posts: 155
Wondering if anyone who were no-shows for a paid Iberia flight bought to get the 9000 points then had their award flight booked with those points not honored by Iberia as a result?
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Old May 17, 19, 10:14 am
  #3048  
 
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Platinum, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,067
I no-showed for all and got all the points. Itís written in the terms and conditions. Youíll be fine.
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Old May 17, 19, 12:11 pm
  #3049  
 
Join Date: Nov 2013
Location: New York City
Posts: 155
Originally Posted by bostontraveler View Post
I no-showed for all and got all the points. It’s written in the terms and conditions. You’ll be fine.

Thanks, but I'm actually not asking about getting the points, but am wondering about the award ticket being honored on the day of the flight.

I agree in thinking that Iberia will probably honor the award ticket even after being a no-show on the paid flight.

But businesses sometimes behave dishonorably, so I'm just asking if anyone so far took their award flight successfully in spite of being a no-show on a paid flight.
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Old May 17, 19, 12:50 pm
  #3050  
 
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Platinum, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,067
I donít think you need to worry- they are separate transactions- I.e. your credit of the 9000 then fed into a totally different ticket number... and again, it was in the T&C that you couldnít *cancel* but no mention of no-shows. So I wouldnít worry at all on any front.
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Old May 20, 19, 12:53 am
  #3051  
 
Join Date: Aug 2016
Programs: Alaska MVP | Hilton Gold | SPG Gold
Posts: 65
Originally Posted by pichalite View Post
Looks like you got lucked on this matter or they din't like me for transferring 39k avios to BA. Contacted IB via twitter. They took more than a month to respond. Following was the response via email:


When I contacted again on Twitter about this email, following was the response:



Replied on their email today. Waiting for a response. Does anyone have success resetting their balance to 0 after using the miles past 01/12 (not transfers).
Update on this. Iberia reset my account from -90k to -39k which is what I was expecting. I currently have 39k points sitting in BA. I will move back to Iberia when I need to use or kick the account to the curb.
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Old May 21, 19, 6:24 am
  #3052  
 
Join Date: Oct 2007
Programs: BAEC Gold, TK * A Gold, Qatar Gold
Posts: 100
Just completed my trip to Costa Rica using the 90k miles, this was somewhere I would never have gone and I am pleased to say it was amazing I now have a solitary 200 miles left in my IB account. The whole process of getting the 90k was a bit challenging but not that hard bearing in mind that we ended up with J class seats for around £450 each.
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