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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Aug 14, 18, 3:44 am
  #2491  
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Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,959
i was emailing them A LOT (borderline spamming) and they have eventually given me the miles today
i've even sent them screenshots of what ID number i've submitted and they said it was mismatch like everyone else. (and that i did not submit my number whilst booking - but thats easy to prove)
then they've accepted my ID once 2 weeks ago, then not send me my PIN. I kept emailing and them saying mismatch, and voila this morning i got a PIN and the miles.
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Old Aug 14, 18, 5:40 am
  #2492  
 
Join Date: Apr 2009
Posts: 19
ok here's my little story

10 flights
only 2 credited initially
couple of days later sent them 1 email pro actively with all the confirmations + passport copy
sent 2 further e-mails asking for follow ups, only got "please be patient e-mails"
today all missing avios posted (and I already booked my reward flight)

this was one hell of an offer
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Old Aug 14, 18, 6:15 am
  #2493  
 
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,764
I'm at wits end with these guys. Our story is as follows:

- Bought 10 tickets each for my girlfriend and I. Eight or nine of these tickets were purchased in pairs of two (one-way flights for the both of us on one reservation), and the remaining ones were purchased individually.
- Our Iberia numbers (which existed prior to this promotion) were included at the time of purchase and were reflected in the confirmation email.
- I received my 90,000 miles weeks ago, on time (even received the confirmation email).
- She still hasn't received her miles. She received an email from Iberia asking her to send some docs - she sent them immediately and has followed up 4-5 times since. Nothing. This makes no sense.

One note, which may be the complicating factor. She accidentally signed up for a second Iberia account just before we purchased these tickets, but ultimately we caught it and used her original account (again, it was an existing account set up well before the promotion).

Any ideas on other ways to follow up?

At this point they're well over one month late in awarding the miles - I would expect some extension on using them.
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Old Aug 14, 18, 6:23 am
  #2494  
 
Join Date: May 2006
Location: Sydney, Australia
Programs: Hilton HHonors Diamond, IHG Platinum Ambassador, Etihad Gold
Posts: 33
Originally Posted by kevinyhli View Post
Still no response yet from IB - I wonder if a more strongly worded e-mail (and again copying their CEO) would do anything at all
After a couple of angry e-mails copying those people as suggested above I finally got all my 90k credited today! Unfortunately for some of my friends who didn't do escalation e-mails their avios are still outstanding, so the escalation do help!!

Now time to figure out how I can actually burn the 90k! Thanks for all the help from everyone!
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Old Aug 14, 18, 12:34 pm
  #2495  
Moderator, Hertz
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Join Date: Nov 2005
Location: KRK / ORD
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,319
Originally Posted by kevinyhli View Post
After a couple of angry e-mails copying those people as suggested above I finally got all my 90k credited today! Unfortunately for some of my friends who didn't do escalation e-mails their avios are still outstanding, so the escalation do help!!

Now time to figure out how I can actually burn the 90k! Thanks for all the help from everyone!
Same here
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Old Aug 16, 18, 2:03 pm
  #2496  
 
Join Date: Apr 2015
Posts: 19
Anyone know if changing a flight purchased with the promo will cause the points to be clawed back? Iberia changed the times for a flight I plan on taking so I have a decent argument should push come to shove, but I'm curious if there are any DPs..
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Old Aug 16, 18, 2:10 pm
  #2497  
 
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Platinum, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,076
Originally Posted by flyerflyer77 View Post
Anyone know if changing a flight purchased with the promo will cause the points to be clawed back? Iberia changed the times for a flight I plan on taking so I have a decent argument should push come to shove, but I'm curious if there are any DPs..
Hi, I messed up on one of my flights just last week and went through the whole change process. Here's how it works.

1) If it is an Iberia flight and you do not change class of service or routing, it can be changed by phone for the change fee 30(?)

2) If the change requires a change in class of service or routing you have to pay the fee, redeposit the miles and then book again. They say it takes 5 business days but it was faster (like 1 day) for me.

3) If you have a reservation on a OneWorld carrier you cannot make any changes.

Hope that helps!
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Old Aug 16, 18, 6:07 pm
  #2498  
 
Join Date: Apr 2015
Posts: 19
Originally Posted by bostontraveler View Post
Hi, I messed up on one of my flights just last week and went through the whole change process. Here's how it works.

1) If it is an Iberia flight and you do not change class of service or routing, it can be changed by phone for the change fee €30(?)

2) If the change requires a change in class of service or routing you have to pay the fee, redeposit the miles and then book again. They say it takes 5 business days but it was faster (like 1 day) for me.

3) If you have a reservation on a OneWorld carrier you cannot make any changes.

Hope that helps!
Sorry, I meant a flight purchased to earn the 9000 miles. I'm actually planning on using that flight. I'm hoping I can get them to waive the fee since the flight time changed by a few hours. But I'm worried that might cause a refund of the miles I earned with the promo
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Old Aug 17, 18, 7:56 am
  #2499  
 
Join Date: Apr 2018
Programs: QantasFF
Posts: 8
Angry

Originally Posted by bigweasel View Post
ok here's my little story

10 flights
only 2 credited initially
couple of days later sent them 1 email pro actively with all the confirmations + passport copy
sent 2 further e-mails asking for follow ups, only got "please be patient e-mails"
today all missing avios posted (and I already booked my reward flight)

this was one hell of an offer
Which email address did you use? I'm getting nothing but automated responses from [email protected], I called +44 3684 3774 and was told they couldn't deal with any enquiries regarding Iberia Plus and told to try +34 917 742 607 which led me to a queue which eventually went dead. Where do I try next??
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Old Aug 17, 18, 8:24 am
  #2500  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 38,859
Originally Posted by madeupname3 View Post
Which email address did you use? I'm getting nothing but automated responses from [email protected], I called +44 3684 3774 and was told they couldn't deal with any enquiries regarding Iberia Plus and told to try +34 917 742 607 which led me to a queue which eventually went dead. Where do I try next??
From other posts it would appear +44 203 684 3774 does work, but you need to articulate the word Avios at the IVR prompt. If you end up down the Sales channel they don't appear to have a way of transferring you over.
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Old Aug 17, 18, 9:53 am
  #2501  
 
Join Date: Jan 2011
Location: MSQ
Programs: OWE(BA),*A G(TK E+),Marriott Bonvoy LT TE, HHonors D
Posts: 692
Got personal email invitation to register IB Plus and participate in that promo. Made a reservation, booked 10 flights(about 275€ total). Only 2 of them the FF number was saved, others I added manually later. Got email that send a identity proof. Since I did not remembered which ID number I added to my account, I sent ID card. Then ping-pong started. After 4 emails of denial to activate account, I sent two copies of my ID and passport in the same picture and asked which one is fake. After that the account was activated and 90k points were added on the same day. I have redeemed 85k miles as for today.
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Old Aug 18, 18, 12:40 am
  #2502  
 
Join Date: Jan 2012
Location: Northumberland
Posts: 96
Originally Posted by madeupname3 View Post
Which email address did you use? I'm getting nothing but automated responses from [email protected], I called +44 3684 3774 and was told they couldn't deal with any enquiries regarding Iberia Plus and told to try +34 917 742 607 which led me to a queue which eventually went dead. Where do I try next??
I initially had 81,000 Avios post in June, but was missing 9,000. I sent several polite emails in July [in Spanish]. No response. On Tuesday, I sent another email CC'ing the four email addresses listed earlier in this thread. I received the missing 9,000 Avios that evening. Might just be coincidence, and I did not receive any emails from Iberia confirming the credit.
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Old Aug 18, 18, 2:00 am
  #2503  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Ex Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 5,852
I finally got them, but I already had a bunch of Avios deposited recently (credit card bonus).

Is there a special way to redeem the award so it goes against the Avios with the time limit on it from the 9k per flight bonus? Or will they just check what you redeemed vs. what you were awarded?
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Old Aug 20, 18, 2:51 am
  #2504  
 
Join Date: Apr 2009
Posts: 19
Originally Posted by madeupname3 View Post
Which email address did you use? I'm getting nothing but automated responses from [email protected], ...
I used [email protected] but the whole procedure took over 1 1/2 months.
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Old Aug 21, 18, 8:44 am
  #2505  
 
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 495
Originally Posted by flyerflyer77 View Post
Sorry, I meant a flight purchased to earn the 9000 miles. I'm actually planning on using that flight. I'm hoping I can get them to waive the fee since the flight time changed by a few hours. But I'm worried that might cause a refund of the miles I earned with the promo
I'm also interested in this, but more if I can get away with refunding the flight and not have my promotional Avios clawed back.

NB: There are several previous threads implying that you should be entitled to a free rebooking or cancellation if the schedule changes:

IB schedule change - "accept or refuse"?

Very minor Iberia schedule change - Can I refuse?
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