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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 31, 18, 2:48 pm
  #2416  
 
Join Date: Jun 2015
Location: Belgian in Dublin
Programs: *A Gold, IHG Spire AMB, Ryanair Platinum
Posts: 123
So I only received partial adios. I booked 10 flights but because their website was .... it redirected me to another country that apparently didn't participate in the promotion even though I just booked everything through iberia.es and my tickets say 'issued in madrid, spain'.

Anybody else experiencing this? I can see that the email the ticket was sent from was a different entity that the one i did get miles for though
jvde is offline  
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Old Jul 31, 18, 4:47 pm
  #2417  
 
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 422
Still waiting also.
sent ofr another email and copied in the execs. Sadly 2 of them seem to have changed emails probably due to this promotion. One went throughat least but still nothing.
Well over a month now. Patience is running thin.
flylonghaul is offline  
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Old Jul 31, 18, 7:12 pm
  #2418  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,331
Originally Posted by pl840502 View Post
I used the posted avios booked a ticket NRT-MAD-ZRH and now i need to cancel it. The phone agent told me the cancelation fee is 25 euros plus 25 euros phone processing phone. I did my research and never found anybody mentioning the cancelation fee has a phone processing fee. Anybody has heard of that?
Be careful. There have been reports of Avios disappearing if the account didnít have any other activity. Also, it will probably take at least 3 days for the Avios to be returned to your account and you might even have to call because apparently there IT is so bad that the process often doesnít work at all.
Good luck.
ChocolateFactory is offline  
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Old Jul 31, 18, 8:23 pm
  #2419  
 
Join Date: Jul 2018
Posts: 1
jeanfpassold / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 9000 / 81000 / INCONSISTENCIES, WAITING / 2 Emails to IB without return. 1 ticket charged without AVIOS 8 tickets simply cancelled.
jeanfpassold is offline  
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Old Aug 1, 18, 12:20 am
  #2420  
 
Join Date: Jul 2014
Posts: 14
Originally Posted by pointsifu View Post
just PM'ed you.
If its possible, I'm also interested into those exec. email adresses. Thanks
Madli is offline  
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Old Aug 1, 18, 2:33 am
  #2421  
 
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 422
2 of the 3 exec emails have been changed.
flylonghaul is offline  
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Old Aug 1, 18, 6:16 am
  #2422  
 
Join Date: Sep 2011
Location: Los Angeles
Programs: AA Platinum, HH Diamond, Delta Platinum
Posts: 86
Originally Posted by Madli View Post
If its possible, I'm also interested into those exec. email adresses. Thanks
As I am, too. Still waiting...
choklit is offline  
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Old Aug 1, 18, 7:17 am
  #2423  
 
Join Date: Apr 2012
Location: London
Programs: BAEC, KOP 305
Posts: 189
Originally Posted by jvde View Post
So I only received partial adios. I booked 10 flights but because their website was .... it redirected me to another country that apparently didn't participate in the promotion even though I just booked everything through iberia.es and my tickets say 'issued in madrid, spain'.

Anybody else experiencing this? I can see that the email the ticket was sent from was a different entity that the one i did get miles for though
I'm in exactly the same situation. Iberia claims that 3 of the 10 flights I booked were issued by their Ireland website and therefore do not qualify. This is bizarre as I booked all the flights in one sitting (out of London) clicking through the link from the promotional email that Iberia sent me. Interestingly, the pdf ticket confirmation that Iberia sent me as booking confirmation specifically says "Place of Issue: Spain". I've challenged their decision and waiting for further feedback. Here's the email I got:

Originally Posted by IBERIA
Dear Mr. [***]:

we inform you that, once we have reviewed all your tickets, we have confirmed tahta the following tickets:

[***]
[***]
[***]

were issued from our web page in Ireland, that is not included in our promotion. This is the reason that we cannot award the other 27.000 Avios in your Iberia Plus account. If you want to refund those tickets please contact us again.

Yours sincerely,

Your Iberia Plus Service Center.
Rome77 is offline  
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Old Aug 1, 18, 9:03 am
  #2424  
 
Join Date: Sep 2017
Location: CDG, ORY
Posts: 78
Hey,

Someone got this message from IB ? i booked 2 reservations during the promo and i got only avios from ones -> 9K avions

claimed the other 9K avions





karlot_96 is offline  
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Old Aug 1, 18, 9:27 am
  #2425  
 
Join Date: Jul 2018
Posts: 11
Can someone confirm the best email to chase up with. Only got 81k out of 90k. Thanks

Last edited by Matthew Bolous; Aug 1, 18 at 9:36 am
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Old Aug 1, 18, 2:02 pm
  #2426  
 
Join Date: Apr 2018
Posts: 17
Finally sent an email demanding a refund on Monday. Will be a really easy chargeback due to their clause about full refunds if requested by July 31st...and given they haven't responded to me in over 3 weeks this seems to be the likely resolution.
Ulgarmoose is offline  
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Old Aug 1, 18, 3:20 pm
  #2427  
 
Join Date: Mar 2005
Location: NYC
Programs: United 1P
Posts: 590
Does redeeming for a hotel count as redemption in the promotion?
kgkg is offline  
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Old Aug 1, 18, 3:34 pm
  #2428  
 
Join Date: Dec 2004
Posts: 6,803
Originally Posted by kgkg View Post
Does redeeming for a hotel count as redemption in the promotion?
The only thing they said doesn't count is transferring to BA, since they stated you could have a negative balance. I'm assuming yes, and will redeem for hotels if my flight plans don't work out.
rrgg is offline  
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Old Aug 1, 18, 4:10 pm
  #2429  
 
Join Date: Jan 2017
Posts: 1
Exec numbers

Hi, new account and 90k avios missing even though the account isn't duped. struggling to get anywhere with this. Have left Twitter messages and many many emails and when I call I just end up going round in circles. Can someone please send me some exec emails that still work? Thank you!
Beverlion is offline  
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Old Aug 1, 18, 8:33 pm
  #2430  
 
Join Date: Feb 2013
Posts: 48
Hi, has anyone redeemed a hotel stay through the Iberia Avios portal recently? Making some plans but want to confirm it's a viable redemption path.
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