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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 27, 18, 5:06 am
  #2371  
 
Join Date: Jul 2014
Posts: 18
If someone has a copy of the rules on this promotion, can you privately send me a message. Iberia has stated the valid period of the promotion was until June 24 2018 local time of Madrid, Spain. My emails all show June 24th, but they state the bookings are registered after 00:00 June 25th.

Last edited by Lou123; Jul 27, 18 at 5:13 am Reason: change
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Old Jul 27, 18, 5:09 am
  #2372  
 
Join Date: Jul 2018
Posts: 2
Anyone else had this email and still not received the avios?

Dear ........:

Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We are glad to inform you that the corresponding Avios have been successfully credited to your Iberia Plus account, please keep in mind that according to the terms and conditions of the promotion, these Avios will expire on December 1st, 2018. In case Avios collected from this promotion are not redeemed before that date, they will be deducted from the account. We remind you that it is possible for you to redeem these Avios using our Cash & Avios service through www.iberia.com (payment processed using).
We hope to continue with your reliability and take this opportunity to send you our warmest greetings.
Your Iberia Plus Service Center.
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Old Jul 27, 18, 5:28 am
  #2373  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 38,130
Originally Posted by td035050 View Post
Anyone else had this email and still not received the avios?
Welcome to Flyertalk td035050 and to the Iberia forum, I hope that you will continue to be active here.

Judging from then comments of other FTers upthread, the more usual response was that it would take a few days or even weeks for the Avios to show up. Now your reply suggested a near immediate credit. Personally I would leave it a few days and then ask again or call up. I imagine the IB+ agents and systems are overloaded at the moment but at some point they will get back to normal working.
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Old Jul 27, 18, 5:29 am
  #2374  
 
Join Date: Aug 2017
Location: MAN
Programs: BA Silver, IHG Spire Ambassador
Posts: 210
Originally Posted by mediamonkey View Post
I've emailed them ten times since the start of the month and have had no reply. I have an account that is three years old, booked 10 flights whilst logged into my account and have had no miles posted. Getting rather frustrated now. What email address is everyone using?
I've been using this one: [email protected]

I've had a response and the latest is:

Dear Crofton138

In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account very shortly.

Kind regards,

Your Iberia Plus Service Center.
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Old Jul 27, 18, 5:31 am
  #2375  
 
Join Date: Aug 2017
Location: MAN
Programs: BA Silver, IHG Spire Ambassador
Posts: 210
Originally Posted by Madli View Post
So I sent another email to Iberia 2 days ago when I can expect the Avios (duplicate account, before recieved email that it will happen verry soon this week). Recieved answer today that "if the information in your booking is correct, you should see these credit in your active account over the next few weeks."
The question is, play on the safe site and request refund because you can do that only till 31.7. or hope that I can get the Avios hopefully in August.
I have the exact same issue. I bought three tickets which cost roughly £20 each and I'm waiting on 27k Avios. I'm not sure what to do either.
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Old Jul 27, 18, 5:43 am
  #2376  
 
Join Date: May 2014
Posts: 111
Originally Posted by Crofton138 View Post
I've been using this one: [email protected]

I've had a response and the latest is:

Dear Crofton138

In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account very shortly.

Kind regards,

Your Iberia Plus Service Center.
Yep that's the email address I've been using but have had no replies from. Very annoying
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Old Jul 27, 18, 5:54 am
  #2377  
 
Join Date: Jun 2018
Programs: BA Gold, HH Diamond, SPG Gold, HSBC Premier, Clubcard
Posts: 2
For me...

1. Booked 10 one way flights on 24th of June.
2. It was a brand new Iberia account and was subsequently locked.
3. Emailed documentation on Tuesday, 25th of July at 3pm.
4. Just received an email (Friday, 27th July) to say 90k avois had been awarded.
5. Confirmed that 90k avois are in my account.

It seems I've been quite lucky in how simple it was?
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Old Jul 27, 18, 6:29 am
  #2378  
 
Join Date: Jul 2014
Posts: 18
Lucky you. When on the June 24th, did you do your bookings? I realize the time zones are different; my emails all show June 24th, yet they are saying my bookings registered on June 25th.
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Old Jul 27, 18, 6:35 am
  #2379  
 
Join Date: Jan 2010
Location: PSP & ZQN
Programs: UA 1K (2MM),AS MVP Gold 75K, AA Exec Plat, BA Gold, DL Plat Medallion, MH Enrich Platinum
Posts: 1,458
Originally Posted by Lou123 View Post
If someone has a copy of the rules on this promotion, can you privately send me a message. Iberia has stated the valid period of the promotion was until June 24 2018 local time of Madrid, Spain. My emails all show June 24th, but they state the bookings are registered after 00:00 June 25th.
Just read through this thread- try #14 , #69 and others. I do not believe it said any time zone anyplace. The promo on the 24th and therefore depends where you purchased the tickets. Even if the 24th in the USA, if you used the Spain site and was the 25th there- would not apply.
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Old Jul 27, 18, 6:51 am
  #2380  
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Location: London
Programs: BA, EK, IHG, SPG
Posts: 25,397
Transferability of these Avios to British Airways

I have been working with a major British newspaper on a story about this offer, which is due to run on Sunday (full page feature). Iberia is giving the impression that it is going to cave in (to avoid bad publicity to a few million readers of this newspaper) - in the face of written correspondence to me that transfers out of Iberia would be possible - and will begin to allow the bonus Avios to be moved to BA.

This is NOT 100% certain yet. However, don't make any redemption in the next couple of days via Iberia if you would have preferred to move them to BA and spend via BAEC instead, as it may still be possible.
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Old Jul 27, 18, 7:03 am
  #2381  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,112
Originally Posted by Raffles View Post
Transferability of these Avios to British Airways

I have been working with a major British newspaper on a story about this offer, which is due to run on Sunday (full page feature). Iberia is giving the impression that it is going to cave in (to avoid bad publicity to a few million readers of this newspaper) - in the face of written correspondence to me that transfers out of Iberia would be possible - and will begin to allow the bonus Avios to be moved to BA.

This is NOT 100% certain yet. However, don't make any redemption in the next couple of days via Iberia if you would have preferred to move them to BA and spend via BAEC instead, as it may still be possible.
Sad that now IB, which has been generous and mostly stuck to the terms, despite obvious and somewhat abusive behaviour, is now being extorted to go against a term that it not even in dispute, it was always clear that there was no transfer of Avios possible. This is why we can't have nice things
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Old Jul 27, 18, 7:23 am
  #2382  
 
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 613
Originally Posted by skywardhunter View Post
Sad that now IB, which has been generous and mostly stuck to the terms, despite obvious and somewhat abusive behaviour, is now being extorted to go against a term that it not even in dispute, it was always clear that there was no transfer of Avios possible. This is why we can't have nice things
I agree. I think the vast majority of people are happy to spend the Avios via the Iberia FFP, so what is the point of this story? It also seems bizarre that the Mail on Sunday would write a full page story on such a niche bit of "news"? Are their readers going to really give a .... about some frequent flyers whining that they cannot transfer out 90000 Avios they bought on the cheap for 0.24p from Iberia?? Doubt they'll be much sympathy.
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Old Jul 27, 18, 7:42 am
  #2383  
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Posts: 25,397
You have notIced that IB is now blocking hotel redemptions? This has been confirmed in writing.

Anyway, I didn’t start this, I am just providing background info (oh, and the email sent to me, Ben, Gary etc which says they would be transferable).
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Old Jul 27, 18, 7:58 am
  #2384  
 
Join Date: Dec 2015
Posts: 218
Originally Posted by Raffles View Post
You have notIced that IB is now blocking hotel redemptions? This has been confirmed in writing.

Anyway, I didnít start this, I am just providing background info (oh, and the email sent to me, Ben, Gary etc which says they would be transferable).
They never said hotel bookings were excluded. These should have been in the terms..

This is dodgy as hell if so.
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Old Jul 27, 18, 8:03 am
  #2385  
 
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Originally Posted by mingzie View Post
They never said hotel bookings were excluded. These should have been in the terms..

This is dodgy as hell if so.
I'm planning on using some miles on hotels. I'll be mad at them if this starts to happen.
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