Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 20, 2018, 1:38 pm
#2296
Join Date: Mar 2014
Location: San Francisco
Posts: 1,350
I got the 90k credited and opened an account for my fiance and he eventually got 90k credited after providing photo ID and PDF of booking confirmations. Does Iberia have any form of 'Family Account', we need 100k for the trip that we have planned, I can top up my Iberia account from BA but can't combine into his aco..... Is there a way around this?
Iberia does not offer family pooling, unlike BA. You can transfer to someone else from your account (paying a fee) or you can buy Avios to top up.
Jul 20, 2018, 1:48 pm
#2297
Join Date: Jul 2000
Location: Bainbridge Island WA USA
Posts: 508
Jul 20, 2018, 2:04 pm
#2298
Join Date: Apr 2017
Posts: 284
If I booked an Iberia award ticket for an economy class seat, am I able to update the ticket to instead be a biz class seat? And vice versa, if I booked a biz class, can I switch to economy and have Avios credited back? Or is that all locked in?
Jul 20, 2018, 2:11 pm
#2299
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
I received this email yesterday. Mine is an old account from 2015 and was never locked. So I have no idea why they need to "activate" my account.
Have not received any Avios so far. Any suggestion what to do? I did email them twice over a week ago, but did not include booking confirmations or passport, nor they asked for it.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Have not received any Avios so far. Any suggestion what to do? I did email them twice over a week ago, but did not include booking confirmations or passport, nor they asked for it.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Jul 20, 2018, 2:31 pm
#2300
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 243
I received 63.000 early this week and another 27.000 the next day. Managed to get MAD-SFO in Business just a few days after my planned departure.
My OH has not received anything yet and her account is still locked. She sent her ID just a couple of hours after me (before the email requesting it), but has only received an email requesting for ID and e-tickets, which she has sent (now twice). We need to use the points for a specific flight with only 1 seat left, so would be great to receive them soon.
Do Iberia still post points and answer emails in the weekends? It seems like they are sending everything to a special promotions team (or at least they say so).
My OH has not received anything yet and her account is still locked. She sent her ID just a couple of hours after me (before the email requesting it), but has only received an email requesting for ID and e-tickets, which she has sent (now twice). We need to use the points for a specific flight with only 1 seat left, so would be great to receive them soon.
Do Iberia still post points and answer emails in the weekends? It seems like they are sending everything to a special promotions team (or at least they say so).
Jul 20, 2018, 2:32 pm
#2301
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 938
I second that. (borowing some characters :-))
My data point:
- new account
- booked 8 one ways on various dates
- had to manually add ff number to existing reservations
- sent required information to confirm account was legitimate
- two responds with "wait, nothing wrong yet"
- 2 days ago inconsistencies
- initially locked out of account (used mobile app to reset)
- had to update profile in order fix passport number (typo)
- responded with disappointment and asked to what was incorrect,
- suddenly confirmed today.
- points posted today
My data point:
- new account
- booked 8 one ways on various dates
- had to manually add ff number to existing reservations
- sent required information to confirm account was legitimate
- two responds with "wait, nothing wrong yet"
- 2 days ago inconsistencies
- initially locked out of account (used mobile app to reset)
- had to update profile in order fix passport number (typo)
- responded with disappointment and asked to what was incorrect,
- suddenly confirmed today.
- points posted today
Perhaps this will be helpful for those that have been denied their Avios:
No response after 2 weeks. Received the dreaded inconsistencies email this past weekend. Responded 2 days ago with a firm but kind email stating that I met terms and I expected Iberia t honor the promotion. Points posted today. Don't give up.
Cheers
No response after 2 weeks. Received the dreaded inconsistencies email this past weekend. Responded 2 days ago with a firm but kind email stating that I met terms and I expected Iberia t honor the promotion. Points posted today. Don't give up.
Cheers
Jul 20, 2018, 4:46 pm
#2303
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 938
Nope, except at the refusal I have replied that I do not agree, asked from what exactly, ano no answer, just confirmation of avious. Once every 3-4 days I have skimmed through this thread.
Jul 21, 2018, 5:27 am
#2305
Join Date: Sep 2011
Location: Los Angeles
Programs: AA Platinum, HH Diamond, Delta Platinum
Posts: 130
Jul 21, 2018, 7:58 am
#2306
Join Date: Jul 2018
Posts: 183
Flying F or J on some of the other more high class one world partners is definitely going to be a nice experience.
However, I think most should book IB biz class it gives you the most bang for your avios. 68k avios + $230 for transatlantic round trip is a deal. Not to mention lounge access in Madrid is good and theres also AA flagships in ORD/JFK if you fly from there. Nice experiences all around for only 68k avios and $230, what a deal.
However, I think most should book IB biz class it gives you the most bang for your avios. 68k avios + $230 for transatlantic round trip is a deal. Not to mention lounge access in Madrid is good and theres also AA flagships in ORD/JFK if you fly from there. Nice experiences all around for only 68k avios and $230, what a deal.
Jul 21, 2018, 8:00 am
#2307
Join Date: Jan 2011
Posts: 9
First on BA
Jul 21, 2018, 9:14 pm
#2308
Join Date: Mar 2014
Location: San Francisco
Posts: 1,350
Flying F or J on some of the other more high class one world partners is definitely going to be a nice experience.
However, I think most should book IB biz class it gives you the most bang for your avios. 68k avios + $230 for transatlantic round trip is a deal. Not to mention lounge access in Madrid is good and theres also AA flagships in ORD/JFK if you fly from there. Nice experiences all around for only 68k avios and $230, what a deal.
However, I think most should book IB biz class it gives you the most bang for your avios. 68k avios + $230 for transatlantic round trip is a deal. Not to mention lounge access in Madrid is good and theres also AA flagships in ORD/JFK if you fly from there. Nice experiences all around for only 68k avios and $230, what a deal.
Jul 22, 2018, 4:34 am
#2310
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,806
Call Iberia. Either you can book separately online and they can merge the bookings afterwards (or at least mark them as belonging together), or they might be able to book it for you over the phone. However, be prepared to pay a fee when booking over the phone.
