Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 18, 2018, 10:34 am
#2221
Join Date: Sep 2011
Location: WAS
Programs: American Airlines, Delta, United Airlines
Posts: 69
Jul 18, 2018, 10:38 am
#2222
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
Received 90,000 points today!!
Here are some data points:
Here are some data points:
- Created new account 6/22
- Purchased 10 tickets on 6/22
- 7/1 or 7/2, account is locked
- 7/3, via app ask for pin.
- 7/4 sent email regarding points status and locked account, receive auto-reply
- 7/5 received email asking for identification and tickets booked
- 7/5 sent copy of passport and tickets (.JPG file of passport, pdf of tickets), no auto-reply
- 7/11 received email about delay
- 7/13 received email that identification needed, and option to cancel tickets"We are sorry to inform you that we need the copy of your identification document to verify your Iberia Plus account information. Therefore, it is not possible for us to activate your account." "If you wish to cancel any of the tickets you bought for the promotion, you may do so free of charge on this exceptional occasion by sending us the ticket number"
- 7/13 sent another email with PDF copy of passport and copies of tickets.
- 7/17 Received 2 emails: (1) with new account pin and (2) "We have sent the information to the relevant department for the awarding of the promotional Avios"
- 7/18 Points posted to my account
Jul 18, 2018, 10:55 am
#2223
Join Date: Jul 2000
Location: Bainbridge Island WA USA
Posts: 508
Another data point for anyone who did not get full credit for all flights booked. My bookings were on 6/22 for me and 6/23 for my wife, 10 tickets each. Both were new accounts. Both were also asked for proof (passport and copies of tickets). Those were submitted on 7/4 and 7/5 respectively. Both of us were credited on 7/17, however I initially received 81,000 and my wife 27,000. Today (7/18), I received another 9,000 and my another 63,000. So, at this point, we have each received the full 90,000. No intervening calls or emails occurred. It seems like Iberia is working through the list, but the major, huge, enormous problem remains partner bookings. These miles have little value to us if we can only use them on Iberia metal.
Jul 18, 2018, 11:16 am
#2224
Join Date: Jun 2016
Posts: 2,257
which partners were you guys planning to redeem on ? BA?
seems like many entails $$$ fees but of course i do understand as well that there is no point flying IB metal if it doesnt offer the route you want
better source : another thread
seems like many entails $$$ fees but of course i do understand as well that there is no point flying IB metal if it doesnt offer the route you want
better source : another thread
Jul 18, 2018, 11:52 am
#2227
Join Date: Jul 2014
Posts: 174
Now that Avios are posting seems redemption is the issue. My wife's Avios posted today. Still waiting on mine. Both new accounts.
If she does an award search either on Iberia metal (MAD-PMI-MAD via IB,for example) or on Partner (ORD-DEN-ORD via AA, for example) after selecting flights and clicking "View" the system throws up "An error has occurred. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us."
Assume this is same for others--has calling in and booking an award over the phone been a work around for this? Or is there some step she's missed...she did receive the PIN code reset email and did so. So seems her account should be "unlocked" or whatever you want to call it.
If she does an award search either on Iberia metal (MAD-PMI-MAD via IB,for example) or on Partner (ORD-DEN-ORD via AA, for example) after selecting flights and clicking "View" the system throws up "An error has occurred. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us."
Assume this is same for others--has calling in and booking an award over the phone been a work around for this? Or is there some step she's missed...she did receive the PIN code reset email and did so. So seems her account should be "unlocked" or whatever you want to call it.
Jul 18, 2018, 11:53 am
#2228
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
Not possible with Iberia (without paying a fee). In fact, if you have a BAEC Household account you run into trouble combining your IB+ and BAEC Avios.
Jul 18, 2018, 11:56 am
#2229
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
Unless you have something very specific in mind that you feel may go away, my advice would be to wait and see if the errors sort themselves out. It looks like their preventing these Avios from being transferred has caused some collateral effects.
Jul 18, 2018, 12:10 pm
#2230
Join Date: Jul 2018
Posts: 9
Never posted before but wanted to say thanks to everyone for the updates.
Here's my data if it's of any use to anyone, I can't add to the wiki.
ClaireL / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / Only 2 emails & a Twitter DM to Clasica
ClaireL / HUSBAND / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / None
2 new accounts opened on first day of promo but didn't book until the next. 10 one-way flights for 2 people on each SDR-MAD all at least a week apart Oct-Feb. Had no issues making booking, IB+ number on all confirmations. Didn't get locked out straight away, but did a week after points should have posted, ID requested and submitted, then requested again with ticket info which I sent as a list of PNR and Ticket numbers on an email each, no PDFs. No other contact from them, no 'inconsistencies'. We finally got the 'received, unlocked, and if your info is correct...' email on husband's account yesterday, no email on mine. His points posted by surprise this afternoon, but I got locked out of my own account again at the same time. Just now I got an email each saying 90k points were posted! Managed to easily unlock online with 'forgot password', and both lots of 90k are showing on our accounts.
Just gotta work out what to do with them now. Thanks guys!
Here's my data if it's of any use to anyone, I can't add to the wiki.
ClaireL / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / Only 2 emails & a Twitter DM to Clasica
ClaireL / HUSBAND / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / None
2 new accounts opened on first day of promo but didn't book until the next. 10 one-way flights for 2 people on each SDR-MAD all at least a week apart Oct-Feb. Had no issues making booking, IB+ number on all confirmations. Didn't get locked out straight away, but did a week after points should have posted, ID requested and submitted, then requested again with ticket info which I sent as a list of PNR and Ticket numbers on an email each, no PDFs. No other contact from them, no 'inconsistencies'. We finally got the 'received, unlocked, and if your info is correct...' email on husband's account yesterday, no email on mine. His points posted by surprise this afternoon, but I got locked out of my own account again at the same time. Just now I got an email each saying 90k points were posted! Managed to easily unlock online with 'forgot password', and both lots of 90k are showing on our accounts.
Just gotta work out what to do with them now. Thanks guys!
Jul 18, 2018, 12:17 pm
#2231
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
Received a e-mail regarding the pending Avios points now:
You have now the 18,000 Avios that you earned in our June promotion for the purchase of 2 tickets that had not yet been credited to your account
Jul 18, 2018, 1:07 pm
#2232
Join Date: Jul 2018
Programs: BA Silver
Posts: 10
So my 90k avios posted to my account today. I'm on Iberia now trying to redeem them for flights to madrid with Iberia and I keep getting the message "an error has occured. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us." Going to call up and try to book. They're really not making this straight forward!
Jul 18, 2018, 1:08 pm
#2233
Join Date: Jul 2018
Posts: 183
So my 90k avios posted to my account today. I'm on Iberia now trying to redeem them for flights to madrid with Iberia and I keep getting the message "an error has occured. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us." Going to call up and try to book. They're really not making this straight forward!
Jul 18, 2018, 1:15 pm
#2234
Join Date: Jul 2018
Programs: BA Silver
Posts: 10