jonapet89

I cannot edit wiki, my DP:

jonapet89 / Self / Old / 2011 / NO DOCS / N/A / PARTIALLY POSTED / 27k PTS / 54k MISSING / WAITING / ALREADY CONTACTED DPO AND 1 EXECUTIVE, NO ANSWER SO FAR (AS OF JULY 13)

gnargel

The promo started 3 weeks ago. Before that no one ever expected to get 90.000 Avios for peanuts. Now many people are so desperate to get them today or better yet last week, that they are starting to spam executives, invoking GDPR penalties of 4% of global turnover and lawsuits. Could Iberia have handled this better, sure, but why all the anger and entitlement?

Just wait a week or two and see how this plays out (unless Iberia is telling you they are cancelling your bookings, have already done so, etc.).

Thoroughly disappointed in some Flyertalk members. At this point I just hope Iberia cancels everything (including my 90.000 Avios), we deserve that.

klanfa

Sent in info late Monday (9th) night , got a response about 40 min ago with a new PIN and saying that Avios would post soon.
Haven't emailed anyone but classica email and didn't contact them anywhere else.

brody24

Why the anger? Because Iberia is not honoring the bargain we agreed to. Entitlement? Um, no. No one is asking for anything other than the explicit benefit of the bargain that was agreed to. If I give you $10 to buy X and Y, and you only give me X, its not called entitlement for someone to say "excuse me, but where is the Y?"

baflyer22

agree - there's every right to kick up a fuss here. An explicit agreement was entered into with Iberia, no one forced them to offer this promotion. We've done our bit now they need to stick to their side of the agreement. Just because it's a generous offer doesn't make it any less of an agreement.

petey2428

Iberia mentioned that you wont be able to transfer the avios out in the same letter they said that you will still get your avios even if you don't fly, from what I remember.

rubiohiguey

My DP:
Got 3 emails 2 for my account 1 for my daughter, both of us got new pin in the email and I got this one (my daughter didn't)

I emailed Clásic my info 4 times, emailed executives yesterday and day before yesterday, and also posted some tweets and Facebook posts with my IB+.

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osxunf

SUCCESS!

• New Account (USA Based)
• Purchased ticket on June 22th
• July 5th Email asking for proof documents (Sent proof same day)
• July 8th email regarding inconsistencies
• July 12th emailed executives (email included)
  • Why I qualify for the bonus
  • I complied with request for proof
  • Inquiry into how my data was handeld
  • GDPR Concerns
• July 13th received an email from a customer-accounts iberia email address
  • Quote:

    Good Morning.
    Thank you for your email regarding your missing Avios points from Iberia. I
    am sorry to hear of the issues you are experiencing.
    The promotion was offered by Iberia and they are managing the fulfilment of
    it. Therefore, it is with regret that I am not in a position to assist you
    further. I have noted that you have also sent the email directly to Iberia
    and so I trust that they will respond to your query as soon as possible -
    please let us know if you require any further assistance in resolving your
    issue.
    Thank you for contacting the Avios Travel Rewards Programme.
    With kind regards
    Avios Travel Rewards
• July 13th points posted to account & trip booked

quitecryptic

I like how people who emailed them a week after I did are getting responses but i've gotten squat. I'm going to have to press harder, I didn't want to but they seem to be fulfilling requests from newest and backwards...

zebranz

filed a DOT complaint (previous post) about the promo (not the flights)- response form DOT:

Dear Mr. zebranz:

This responds to your communication regarding Iberia Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.

Based on the information you have provided, it does not appear that your complaint falls under one of the Department's rules. Please know that we have no authority since your travel is scheduled between two foreign points. However, we will forward your complaint to the airline and will ask the company to respond directly to you. You may also contact the National Enforcement Body of Spain at: https://www.seguridadaerea.gob.es/lang_castellano/home.aspx

We have entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website, www.transportation.gov/airconsumer. Thank you for taking the time to contact us.

Sincerely,

Jessica Ilich
U.S. Department of Transportation
Aviation Consumer Protection Division
[email protected]

brody24

Gonna just pepper the executive emails and write 2 or 3 emails a day to Clasica until they are forced to respond. This is getting absolutely ridiculous. Sent all verification info for wife and I on July 3 and 4. More than enough time to check it, deposit the Avios, and be done with it.

zebranz

Will wait before trying next complaint:
https://www.ftccomplaintassistant.go...#crnt&panel1-1

My 4 family accounts still all 0. All info/tickets submitted over a week ago. No update.

emofeng

Got this email as well this morning. I was able to reset my password, but no points are in the account yet.

Dear Mr. Xxxxxx:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account very shortly.

Kind regards

martodvo

i try redeem Level flight, but says "An error has occurred. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us."....

WayBarD

apparently at the moment you cannot book flights that are not operated by iberia.