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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
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Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Jul 8, 18, 4:05 pm
  #1621  
 
Join Date: Jul 2016
Location: NY
Posts: 452
To fill the request, what are you sending as "tickets?" Are you just sending the confirmation number or a pdf of the whole email confirmation?
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Old Jul 8, 18, 4:11 pm
  #1622  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,317
I merged all booking confirmation emails into one PDF.
Iím not sure if itís a good idea to send that though, as you will most likely only be offered a refund.
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Old Jul 8, 18, 4:12 pm
  #1623  
 
Join Date: Aug 2015
Location: Europe
Programs: Marriott Titanium Elite, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 1,317
Btw, anyone with a new Spanish account here?
My family sent their email (ID documents and tickets) in Spanish. Translated via Google Translate, but we thought that might increase our chances of getting a personal reply.
Got the same standard email in English though (German address on file).
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Old Jul 8, 18, 4:30 pm
  #1624  
 
Join Date: Jan 2017
Posts: 22
I just logged into my Iberia account and none of my 10 bookings show up now. Whatís even worse, the redemption I booked with the Avios doesnít show up either. The system says they cannot find my bookings. Has anyone else experienced this?
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Old Jul 8, 18, 4:33 pm
  #1625  
 
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 900
I do so love the Iberia avios booking website ....

LHR-EDI or LHR-BFS or LHR-DUB .....

"We regret to inform you that there are no connecting flights between the cities selected."

Really ?????!
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Old Jul 8, 18, 4:51 pm
  #1626  
 
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, HH Diamond, Hyatt Explorist
Posts: 41
Originally Posted by avs92 View Post
I just logged into my Iberia account and none of my 10 bookings show up now. Whatís even worse, the redemption I booked with the Avios doesnít show up either. The system says they cannot find my bookings. Has anyone else experienced this?
Have you tried pulling up the booking with the PNR?
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Old Jul 8, 18, 5:05 pm
  #1627  
 
Join Date: May 2015
Location: Munich, Deutscheland
Programs: Try to be elite again... :)
Posts: 351
Originally Posted by avs92 View Post
I just logged into my Iberia account and none of my 10 bookings show up now. What’s even worse, the redemption I booked with the Avios doesn’t show up either. The system says they cannot find my bookings. Has anyone else experienced this?
I am sort of predicting what is going to happen - for people like me who got Avios but did not book award flights yet, Avios will be taken away shortly and all 10 booked flights will be refunded automatedly (no trigger necessary from ourselves); for people who got Avios and booked their award flights already, all (10 flights and award booking) will be cancelled and refunded automatedly (no trigger necessary from ourselves); and for people who do not get Avios yet, you either get nothing or you get emails asking for ID verification and under the latter case, you get an reply of inconsistencies, and all 10 booked flights will be refunded with an email of request by latest July.

This will potentially become the largest joke of the year... Is Iberia trying to keep all their staff busy or what?

Hope my prediction is wrong.
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Old Jul 8, 18, 5:07 pm
  #1628  
 
Join Date: Jun 2016
Posts: 1,423
Originally Posted by Tommys888 View Post
I am sort of predicting what is going to happen - for people like me who got Avios but did not book award flights yet, Avios will be taken away shortly and all 10 booked flights will be refunded automatedly (no trigger necessary from ourselves); for people who got Avios and booked their award flights already, all will be cancelled automatedly (no trigger necessary from ourselves); and for people who do not get Avios yet, inconsistencies, and all 10 booked flights will be refunded automatedly (no trigger necessary from ourselves).

This will potentially become the largest joke of the year... Is Iberia trying to keep all their staff busy or what?

Hope my prediction is wrong.
I also think so. I wouldnt be surprised if clawbacks report becoming prevalent if what avs92 reported is not an isolated incident

So even with Avios in account, and already redeeming it, one is still not "safe"

Unless you fly your award flight tomorrow, that's it

Originally Posted by parioneti View Post
Actually, it looks like all new accounts are getting "inconsistencies" email.
And not all old accounts are getting AVIOS miles..

There are various DPs (even in this thread) where even old accounts didn't get the AVIOS points yet.
Indeed that's the case.

At this point, I think I would be more concerned abt getting the $$ refund (without penalty) in a timely manner.

I hope they would be timely and on point on that and not let me wait for the next X months and with multiple chaser emails before the refund would show up in my CC statement.
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Old Jul 8, 18, 5:20 pm
  #1629  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,331
Originally Posted by stephem View Post
Yet another example of that certain kind of person who likes to show up on a thread and act as if they are the supreme arbiter ;-

I'll concede that people often expect to much, but given all of the terms of the offer and the reassurances by Iberia at least those of us who booked in good faith for trips we plan to travel on should have been given the 9k points and not a run around. And while it's great that you have read a court case or two, there are things aside from court that we have at our disposal. I've gotten pretty good compensation from a non-US airline through the US DOT for failure of that airline to honor its end of a bargain, admittedly under the current administration I don't have high hopes for that. Plus, your suggestion that airlines have unbridled discretion to give or not give miles, even where a passenger met the terms of an offer may or may not be true. It certainly wont endear Iberia to the public, I have always passed on them because I am not a fan of their business class seats, I think this will make me avoid them even for intra EU flights.
I didnt "show up" on the thread. I've been here since the beginning. And theres a difference between being "supreme arbiter" and sharing information you dont want to hear.
And yes, under the current state of the law, there pretty much is unbridled discretion as to whether to award miles and/or terminate a members account. But even if it isnt, buying tickets with no intention to fly them is pretty clearly within the grounds of an airlines ability to terminate under the T&C of the airline program. (The language here that you may quibble with, but is pretty broad, is " The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions.") Again, I'm not saying this is right- I'm saying this is what it is.

We've been through this before many times over the past decade. Most of us realize theres a risk a promo that sounds too good to be true won't be honored. If it is, great. If it's not, and we have no out of pocket loss (or even a small one), we move on and wait for the next one. Invariably, someone rants about a class action or chargeback and moral superiority. The cycle happens quite often.

Oh, and I have read far more than a court case or two. (I cited the most on point recent Supreme Court case about ADA preemption and mileage programs.) Perhaps instead of being dismissive, maybe recognize that some people actually do have greater knowledge of the law.

I'd be curious to see if the people who are having problems are those who simply bought 10 one-ways with the same origin and destination, which seems far more irregular than had you say, bought a variety of tickets. If you actually planned on flying some of them, I think that puts you in a different scenario than others--- which is one reason class action treatment wouldn't be appropriate.

Finally, I never said that Iberia shouldnt honor the offer. I simply pointed out why neither a chargeback nor a class action is an appropriate remedy. And that buying tickets with no intent to fly them raises some unclean hands issues. As to endearing Iberia to the public, I don't think the vast majority of the "public" is going to have their travel preferences impacted by a couple dozen people who wanted a windfall and didn't get it. When I talked to non-points people about the promo, they actually seem to think that people like us are schemers.

I've gotten millions of miles over the years. I've never threatened a lawsuit, never initiated a chargeback. I dont think it's because I'm lucky. Sometimes it's a game, and sometimes you win, sometimes you lose.

Last edited by Adam1222; Jul 8, 18 at 5:31 pm
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Old Jul 8, 18, 5:39 pm
  #1630  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
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Originally Posted by Adam1222 View Post

Oh, and I have read far more than a court case or two. (I cited the most on point recent Supreme Court case about ADA preemption and mileage programs.) Perhaps instead of being dismissive, maybe recognize that some people actually do have greater knowledge of the law.

I'd be curious to see if the people who are having problems are those who simply bought 10 one-ways with the same origin and destination, which seems far more irregular than had you say, bought a variety of tickets. If you actually planned on flying some of them, I think that puts you in a different scenario than others--- which is one reason class action treatment wouldn't be appropriate.

Sometimes it's a game, and sometimes you win, sometimes you lose.
You may be right but ... if you've read a court opinion or two, you'd catch that the Ginsberg decision didn't deal with breach of contract, only breach of the implied covenant of good faith and fair dealing which sought to expand the contract. And, of course, the previous ADA case permitted a breach of contract case. So, while they might have the right to cancel an account, they would otherwise be obligated to comply with the express terms and conditions of a promotion. Isn't that a fair reading of the cases?
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Old Jul 8, 18, 5:42 pm
  #1631  
 
Join Date: Jan 2017
Posts: 22
Originally Posted by rabbits5 View Post


Have you tried pulling up the booking with the PNR?
Yes I tried inputting the PNR directly. So after about an hour of trying to login, the award booking did finally show up, but is really glitchy. I assume its an IT glitch, but one minute the booking exists and the next its gone.
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Old Jul 8, 18, 5:47 pm
  #1632  
 
Join Date: Jun 2016
Location: SYD
Programs: QF Gold, HH Diamond, Hyatt Explorist
Posts: 41
Originally Posted by avs92 View Post
Yes I tried inputting the PNR directly. So after about an hour of trying to login, the award booking did finally show up, but is really glitchy. I assume its an IT glitch, but one minute the booking exists and the next its gone.
Interesting. Iíve wondered if itís worth trying to Ďde-linkí the award booking from my IB account (i.e. by adding another OW frequent flyer number, like my AA one)
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Old Jul 8, 18, 5:55 pm
  #1633  
 
Join Date: Jul 2009
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Originally Posted by C17PSGR View Post
You may be right but ... if you've read a court opinion or two, you'd catch that the Ginsberg decision didn't deal with breach of contract, only breach of the implied covenant of good faith and fair dealing which sought to expand the contract. And, of course, the previous ADA case permitted a breach of contract case. So, while they might have the right to cancel an account, they would otherwise be obligated to comply with the express terms and conditions of a promotion. Isn't that a fair reading of the cases?
It could, if the promotion was the contract. But you'd have to argue that the T&C of this particular provision were incorporated into the contract to purchase a specific ticket. I think the better argument is the contract was for the ticket, which they are refunding. And since miles don't become your property anyway, it's a bit of a stretch to argue you contracted to buy miles. The Iberia Plus program is an entirely separate program/contract, governed by its own T&Cs, separate from the contract of carriage.
I think the better claim on the merits would be some sort of consumer fraud/deceptive practices claim, which is where promotional offers usually can better be challenged. But such claims are clearly preempted. And courts more recently have rejected attempts to repackage such claims as breach of contract claims. See, e.g., Lagen v. United Continental Holdings
Most of it is probably moot, though, since there would be problems with jurisdiction in the United States for many folks at issue here, who bought tickets that don't touch the US (and many aren't US-based either).

Last edited by Adam1222; Jul 8, 18 at 6:02 pm
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Old Jul 8, 18, 6:09 pm
  #1634  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
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Originally Posted by Adam1222 View Post
It could, if the promotion was the contract. But you'd have to argue that the T&C of this particular provision were incorporated into the contract to purchase a specific ticket. I think the better argument is the contract was for the ticket, which they are refunding. And since miles don't become your property anyway, it's a bit of a stretch to argue you contracted to buy miles.
The Iberia Plus program is an entirely separate program/contract, governed by its own T&Cs. I think the better claim on the merits would be some sort of consumer fraud/deceptive practices claim, which is where promotional offers usually can better be challenged. But such claims are preempted under American Airlines v. Wolen.

Most of it is probably moot, though, since there would be problems with jurisdiction in the United States for many folks at issue here, who bought tickets that don't touch the US (and many aren't US-based either).
Certainly they would have serious problems with consumer fraud claims but agree its probably preempted. On the other hand, if I was a California class action plaintiffs attorney (I'm not), I'd probably try a 17200 claim and argue that Ginsberg didn't address the argument that everything with a frequent flyer program and that a promotion award points before flying (and arguably with no requirement to fly) isn't covered by the ADA. Additionally, since many of these purchases were for internal Spanish flights marketed on a US website, I'm not sure whether the ADA applies at all. All in all, not a bad class case. Also, as an edit, Hickcox-Huffman v. US Airways is a pretty helpful case with such claims as the 9th Circuit held that the ADA doesn't preempt claims for breach of contract of a voluntary undertaking in connection with baggage fees.

As for me, if I get the inconsistencies email that everyone else is getting, I might go the simple breach of contract route in small claims court. Since Iberia doesn't fly from my state and I need to think through the state jurisdictional issues, it might be easier to file a small claims case in Illinois or California since they fly there. Of course, there is the value of time fighting this but while I understand your unclean hands argument, here it appears they are denying to anyone with a new account without any explanation.

Also, the cost of buying 90,000 is 1647 euro so if one had 200-300 US purchasers in the class, I'd be shocked if this didn't result in a 2-3 million settlement.

Last edited by C17PSGR; Jul 8, 18 at 6:16 pm
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Old Jul 8, 18, 6:10 pm
  #1635  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
I remember when everybody here was insulting me when I was mentioning that this airline is a scam managed by pathetic and unethical idiots.
Welcone onboard!

Ps : what is the plan? Any strategy?
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