Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 22, 2018, 2:50 pm
#91
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
Nah, but it is going crazily slow for me. AND the purchase takes ages to go through now too.
Awaiting massive devaluation of Avios redemptions via Iberia on the 25th !!!!!!!!!
Jun 22, 2018, 2:53 pm
#92
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
It seems that they are actively promoting people to do this even if they are not planning to fly, which is what has been mentioned in their communications to people. Seems like a nice way to mess with revenue management, but I don't see why they would close accounts for people that don't fly. They specifically mention that it's ok for people to do that.
Jun 22, 2018, 3:00 pm
#93
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
Jun 22, 2018, 3:15 pm
#95
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
If the customers transfer these Avios to their BA Executive Club account, they will have a negative balance in the Iberia Plus programme, as those Avios wouldn’t have been spent by the date mentioned above.
Doesnt anyone worry about this ?
Jun 22, 2018, 3:18 pm
#96
Join Date: Mar 2009
Location: NYC
Posts: 419
Is there some economic way this promotion actually makes sense for Iberia? People buy up all the lowest fare buckets early, and Iberia knows a bunch of them will be no-shows. So they overbook more than usual and sell more seats at higher prices. And some of the bonus Avios will be forfeited if not redeemed in time. Still a windfall for us if it really turns out as it seems it will; I'm just thinking about it from their perspective.
Seth
Seth
Jun 22, 2018, 3:23 pm
#97
Join Date: Mar 2015
Posts: 32
You would be redeeming through BAEC...so no.
Jun 22, 2018, 3:27 pm
#98
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
I noted on all my email receipts that the credit card charge displays 0.00. Does this mean payment did not go through? I did receive a ticket number but thought it looks strange.
Credit card charge ************XXXX x1 0.00
Total Price27.73 USD
Credit card charge ************XXXX x1 0.00
Total Price27.73 USD
Jun 22, 2018, 3:30 pm
#99
Join Date: Mar 2015
Posts: 32
That just means there was no extra fee for paying with credit card.
Jun 22, 2018, 3:36 pm
#100
Join Date: Apr 2012
Posts: 147
NVM. You always have to search for Roundtrip for them. It won't yield any result for one-way.
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Is it normal for Iberia.com not show any partner award availability other than Iberia, British, and AA?
I checked award availability for Cathay, Srilankan, and none of them are showing any availability although they are clearly shown in BA and Qantas.
--------------------------------------------------------
Is it normal for Iberia.com not show any partner award availability other than Iberia, British, and AA?
I checked award availability for Cathay, Srilankan, and none of them are showing any availability although they are clearly shown in BA and Qantas.
Last edited by parioneti; Jun 22, 2018 at 3:38 pm Reason: Found the solution.
Jun 22, 2018, 3:47 pm
#101
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
So the complication is that we will have to redeem via Iberia and not move them over to BAEC to spend there as your Iberia account will deduct the 90,000 Avios from you Iberia balance and even leave you in -90k ‘debt’ to them.
Whether that just means you have to basically throw away your Iberia ccount and never use it again OR if they’ll try to recoup the cost somehow I don’t know.
BUT if you want to be able to keep your Iberia account (as in not have a -90K balance) or any Avios in it then you will have to spemnd the Avios via Iberia and not via BAEC.
If you have 100K in it now, get 90K through this promo, transfer that 90K to BAEC, leaving 100K still in your Iberia account – Iberia will actually deduct the 90K from your balance of 100K on December 1st as you haven’t spent 90K through Iberia……as transferring does not count as spending.
So basically you have to know you want to use 90K via Iberia (not BAEC).
So, what can we do with 90K on Iberia ?!
Whether that just means you have to basically throw away your Iberia ccount and never use it again OR if they’ll try to recoup the cost somehow I don’t know.
BUT if you want to be able to keep your Iberia account (as in not have a -90K balance) or any Avios in it then you will have to spemnd the Avios via Iberia and not via BAEC.
If you have 100K in it now, get 90K through this promo, transfer that 90K to BAEC, leaving 100K still in your Iberia account – Iberia will actually deduct the 90K from your balance of 100K on December 1st as you haven’t spent 90K through Iberia……as transferring does not count as spending.
So basically you have to know you want to use 90K via Iberia (not BAEC).
So, what can we do with 90K on Iberia ?!
Jun 22, 2018, 3:47 pm
#102
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
What route did you find for $27 still?
Jun 22, 2018, 3:48 pm
#103
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
Ooooh, brutal if anyone hasn't bought as a sequence of one-ways.
That was quite clear.
Hopefully OP did buy as a series of one ways, just didn't write it as such.
Jun 22, 2018, 4:05 pm
#105
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Thanks - worked but now getting:
Request not processed
We're sorry, but we are unable to process your request at this time.
Please try again in a few minutes or contact Serviberia: 901 111 500.
We apologise for any inconvenience caused.
EDIT: Clear cookies if this happens...
Request not processed
We're sorry, but we are unable to process your request at this time.
Please try again in a few minutes or contact Serviberia: 901 111 500.
We apologise for any inconvenience caused.
EDIT: Clear cookies if this happens...
Last edited by glocklt4; Jun 22, 2018 at 4:12 pm