Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 2, 2018, 5:18 pm
#827
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,046
Jul 2, 2018, 5:21 pm
#828
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
This might be more fun than dealing with the AZ fiasco.
Jul 2, 2018, 5:36 pm
#830
Join Date: Aug 2013
Posts: 1,710
LOL exactly. I honestly very nearly got in on this but between not wanting to fight the Iberia website on my cell phone (I was travelling and didn't have a PC with me) along with the fact it got way too popular for its own good I sat it out.
Jul 2, 2018, 6:08 pm
#832
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
i am not sure if you are being serious. The airlines can and do control the amount of seats they choose to release for award tickets. The most desirable routes will have very limited availability if past performance is any indicator of future results.
Jul 2, 2018, 6:33 pm
#834
Join Date: May 2016
Posts: 500
Just FYI:
I have flown Iberia several times before and got an old IB- account.
I bought only 1 ticket ARN-MAD on the 23 that says "issued in Spain" (no Swedish website)
Got no avios posted yet 9 days after booking.
Avalibility on the flights with LAN that I want to book with thoose points is still there (seen on both IB and BA).
*GOING TO THE KITCHEN MAKING MORE POPCORN*
I have flown Iberia several times before and got an old IB- account.
I bought only 1 ticket ARN-MAD on the 23 that says "issued in Spain" (no Swedish website)
Got no avios posted yet 9 days after booking.
Avalibility on the flights with LAN that I want to book with thoose points is still there (seen on both IB and BA).
*GOING TO THE KITCHEN MAKING MORE POPCORN*
Jul 2, 2018, 6:46 pm
#836
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,502
I followed step by step and purchased 10 one-way tickets in the form of round trips.
I have every intention to complete all of them in the order they were structured.
I was logged in on the tickets purchase. I then went back the next day and added my IB account again.
Haven't checked my account yet, as i had just gotten back from a 4 country 6 day trip (Europe + Asia) involving 8 flights (half of them long haul), but if I don't get any points from IB, I won't go hysteria and threaten to chargeback or take Iberia to court.
I had a lot of fun booking those flights.
I have every intention to complete all of them in the order they were structured.
I was logged in on the tickets purchase. I then went back the next day and added my IB account again.
Haven't checked my account yet, as i had just gotten back from a 4 country 6 day trip (Europe + Asia) involving 8 flights (half of them long haul), but if I don't get any points from IB, I won't go hysteria and threaten to chargeback or take Iberia to court.
I had a lot of fun booking those flights.
Jul 2, 2018, 6:52 pm
#838
Join Date: Jan 2018
Location: Canada
Programs: Flying Blue Platinum
Posts: 91
I don't understand the threats to do chargebacks either. You purchased flights, not avios. Also if you're not flying them, you basically have taken a seat from someone else who mightve actually wanted to fly for that fare and now has to pay more to see their families.
Jul 2, 2018, 7:16 pm
#839
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Regardless of how this plays out, this is reassuring:
"We kindly recommend you to contact our Customer Service Line at the phone number (+1) 800 772 4642 and request the total reimbursement of your tickets."
At first glance, it appears that if the Avios are withheld, tickets can be refunded. That's a pretty big deal and, based on the redemption opportunities, might not be a bad result given limited award availability.
Seems like they are handling this in a professional manner. Some poor souls are no doubt having a truly career-limiting experience right now. Let us beam good thoughts for their well-being!
"We kindly recommend you to contact our Customer Service Line at the phone number (+1) 800 772 4642 and request the total reimbursement of your tickets."
At first glance, it appears that if the Avios are withheld, tickets can be refunded. That's a pretty big deal and, based on the redemption opportunities, might not be a bad result given limited award availability.
Seems like they are handling this in a professional manner. Some poor souls are no doubt having a truly career-limiting experience right now. Let us beam good thoughts for their well-being!
Jul 2, 2018, 7:20 pm
#840
Join Date: May 2002
Posts: 320
I like I suppose most people only purchased the tickets after iberia confirmed that we will be receiving the points despite the fact that we have no intention of actually flying. Had Iberia not explicitly said that the points will post even if the flights are not taken it would be a different story but now that they let us all know that they couldn’t care less if we fly I see no reason to feel badly about booking 10 seats on a plane that I will be 4000 miles away from.
While I agree that it’s still early to be threatening chargeback I see no reason why Amex or any other credit card should not side with the consumer on this one. If the merchant doesn’t provide the product offered, the credit card should stand behind the customer. Isn’t that the reason why we pay annual fees for premium credit cards?
While I agree that it’s still early to be threatening chargeback I see no reason why Amex or any other credit card should not side with the consumer on this one. If the merchant doesn’t provide the product offered, the credit card should stand behind the customer. Isn’t that the reason why we pay annual fees for premium credit cards?