Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 25, 2018, 5:57 pm
#466
Join Date: Feb 2018
Location: England
Programs: BA Bronze, EK Silver
Posts: 47
I missed this promotion by a couple of hours thanks to a long weekend of football which prevented me from checking up on my usual travel blogs.
So I did a bit of digging and found that I could just book flights with Iberia and have 24 hours to cancel, just like with sister company BA. Little did I realise that unlike BA, Iberia have service fees tacked on to any cancellations even within 24 hours.
So without having done enough research on this, I foolishly went ahead and booked 5 separate trips with them in the hope that they’ll honour the promotion even though I missed the deadline by a couple of hours. I thought it wouldn’t be an issue as I could just cancel within 24 hours if they say no on the promo.
Instead I’ve had to cancel 5 separate bookings and pay Ł15 each in service fees to cancel them. Can anyone advise a better solution for this dilemma?
So I did a bit of digging and found that I could just book flights with Iberia and have 24 hours to cancel, just like with sister company BA. Little did I realise that unlike BA, Iberia have service fees tacked on to any cancellations even within 24 hours.
So without having done enough research on this, I foolishly went ahead and booked 5 separate trips with them in the hope that they’ll honour the promotion even though I missed the deadline by a couple of hours. I thought it wouldn’t be an issue as I could just cancel within 24 hours if they say no on the promo.
Instead I’ve had to cancel 5 separate bookings and pay Ł15 each in service fees to cancel them. Can anyone advise a better solution for this dilemma?
Last edited by milehighmike; Jun 25, 2018 at 6:04 pm
Jun 25, 2018, 6:20 pm
#467
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,040
Jun 25, 2018, 8:50 pm
#468
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,316
I missed this promotion by a couple of hours thanks to a long weekend of football which prevented me from checking up on my usual travel blogs.
So I did a bit of digging and found that I could just book flights with Iberia and have 24 hours to cancel, just like with sister company BA. Little did I realise that unlike BA, Iberia have service fees tacked on to any cancellations even within 24 hours.
So without having done enough research on this, I foolishly went ahead and booked 5 separate trips with them in the hope that they’ll honour the promotion even though I missed the deadline by a couple of hours. I thought it wouldn’t be an issue as I could just cancel within 24 hours if they say no on the promo.
Instead I’ve had to cancel 5 separate bookings and pay Ł15 each in service fees to cancel them. Can anyone advise a better solution for this dilemma?
So I did a bit of digging and found that I could just book flights with Iberia and have 24 hours to cancel, just like with sister company BA. Little did I realise that unlike BA, Iberia have service fees tacked on to any cancellations even within 24 hours.
So without having done enough research on this, I foolishly went ahead and booked 5 separate trips with them in the hope that they’ll honour the promotion even though I missed the deadline by a couple of hours. I thought it wouldn’t be an issue as I could just cancel within 24 hours if they say no on the promo.
Instead I’ve had to cancel 5 separate bookings and pay Ł15 each in service fees to cancel them. Can anyone advise a better solution for this dilemma?
Jun 25, 2018, 8:57 pm
#469
Join Date: Feb 2018
Location: England
Programs: BA Bronze, EK Silver
Posts: 47
The only bad assumption I made really was on their cancellation policy, thinking it would be the same as BAs so thinking the worst case I would have just cancelled for free.
Jun 25, 2018, 9:12 pm
#470
Join Date: Apr 2015
Posts: 30
Jun 25, 2018, 11:40 pm
#472
Join Date: Jun 2006
Posts: 5,892
It's rubbish. The Iberia statement explains very clearly that Avios will be issued with or without the flights being taken, and that the risk of negative avios is following a transfer to BAEC. You can't cite the general terms and conditions for redemption (very specific situation) with the t&c of a promotion, and the rules of the promotion haven't been altered during its course. They only have 45 minutes or so to do that, so I'm quite confident it won't happen.
A cynic might say that a naysaying piece at the end of a promo would be bound to get a lot of page views, but his arguments don't hold water. Yes, there are some risks around strict t&c being applied, yes there is a problem with a herd mentality when people pile in and go large, but the points he's arguing are non sequiturs.
Incidentally, if non-flown sectors cause a reclaim of the bonus, you'll know fairly soon. Just don't spend the avios before that and you won't go negative. Someone will hit that situation fairly soon I should think and will report.
A cynic might say that a naysaying piece at the end of a promo would be bound to get a lot of page views, but his arguments don't hold water. Yes, there are some risks around strict t&c being applied, yes there is a problem with a herd mentality when people pile in and go large, but the points he's arguing are non sequiturs.
Incidentally, if non-flown sectors cause a reclaim of the bonus, you'll know fairly soon. Just don't spend the avios before that and you won't go negative. Someone will hit that situation fairly soon I should think and will report.
Iberia's twitter handle confirmed that Avios will post to purchases through the App, provided you were logged in while making those purchases. Of course, they give different answers to the same questions on the same day, but atleast this gives some proof in case I need to 'fight it out' with them for refund of my purchases through the app, as I did contact them within 24 hours of making the bookings to refund per DOT rules.
As I thought since ETKTs say issued by IB.COM , IBERIA.COM on past bookings Ive made.
Jun 26, 2018, 8:24 am
#474
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Jun 26, 2018, 9:10 am
#475
Join Date: Apr 2017
Posts: 284
Jun 26, 2018, 9:32 am
#477
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Not sure why you guys are concerned about pending vs. posted CC transactions. Has nothing to do with the promo. CC txns take time to post no matter what.
Jun 26, 2018, 9:32 am
#478
Join Date: Jun 2018
Posts: 4
Checked my Chase Sapphire Reserve yesterday to see the 10 flight purchases in the pending queue. Just checked now and they seem to be conspicuously absent. (uh oh!) Not posted, but not pending either. Reservations still appear to be good on the Iberia website and haven’t gotten any emails about cancellation. Anyone else have this going on?
Jun 26, 2018, 9:48 am
#479
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,372
Checked my Chase Sapphire Reserve yesterday to see the 10 flight purchases in the pending queue. Just checked now and they seem to be conspicuously absent. (uh oh!) Not posted, but not pending either. Reservations still appear to be good on the Iberia website and haven’t gotten any emails about cancellation. Anyone else have this going on?
