Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 28, 2020, 6:24 am
#3106
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Yes, if you link back to the same BA account as before, you might get caught out.
Aug 23, 2020, 12:05 pm
#3107
Join Date: Nov 2017
Location: Surrey
Programs: BA Gold
Posts: 107
Covid rebooking policy for bookings with 90k Avios
Hi all,
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
Oct 30, 2020, 8:43 pm
#3108
Join Date: Dec 2009
Location: GIG
Programs: JJ OW Emerald, TK*G, O6*G, Smiles Diamond, IC Amb, Le Club Platinum, former LH SEN (miss it!)
Posts: 291
Hi all,
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
Nov 1, 2020, 1:16 am
#3109
Join Date: Jun 2019
Posts: 280
Hi all,
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
That's exactly my case now. I still have two J tickets from MAD to GIG for the beginning of november (cancelled flight). It seems requesting for a voucher online will reimburse avios and fees. But I'd like to confirm if anyone here has had this experience? What is the validity of avios returned to Iberia account?
Nov 11, 2020, 3:20 pm
#3110
Join Date: Dec 2009
Location: GIG
Programs: JJ OW Emerald, TK*G, O6*G, Smiles Diamond, IC Amb, Le Club Platinum, former LH SEN (miss it!)
Posts: 291
Hi all,
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
I have a return to Colombia booked for mid November - I booked it with the 90k promo Avios and have since changed the dates several times. Does anyone know if I now get the Avios back if I cancel it? I seem to recall you lost the Avios if you cancelled after a certain date.
Thanks,
Andrew
The missing information is about the expiring date of these avios. What is the general rule for Iberia Plus, if anyone knows?
Nov 18, 2020, 7:57 am
#3111
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
I can confirm that my avios returned to my account. Due to the cancellation of flights I was instructed by the call center to ask for a refund and it took around eight days to get avios back in my account. I still can't see the refund in my credit card, but I'm quite confident about it.
The missing information is about the expiring date of these avios. What is the general rule for Iberia Plus, if anyone knows?
The missing information is about the expiring date of these avios. What is the general rule for Iberia Plus, if anyone knows?
Nov 18, 2020, 8:56 am
#3112
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Dec 3, 2020, 9:23 am
#3113
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,093
Refunding the avios is NOT classed as activity to reset the 36month timer.