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Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com

Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old May 14, 19, 2:31 am
  #3046  
 
Join Date: Dec 2009
Location: Canada
Posts: 131
Originally Posted by samhoq View Post
Very interesting. How many days did it take from the time you were on the phone to the Avios being refunded to your account? And when was your reward flight scheduled for?

I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
Originally Posted by TinySheep View Post
Thanks Daventry, I guess all the english speaker agents probably were trained to deal with the 90K promotion
Glad to report my booking was successfully cancelled. I was refunded the Avios (46000), still waiting for the $60 in taxes to be refunded. Already moved the Avios to BA. I called 1-800-772-4642.

I was asked if this was part of the 90000 redemption, which I said 'no' to. The agent then forwarded it to the "Refund Dept", and mentioned that if these were not part of the promotional Avios, only then it will be refunded. I took my chance and got the Avios refunded! I had a couple of minor 2-5 minutes involuntary changes to my flight, which seemed to help during the conversation. Good luck!
samhoq is offline  
Old May 17, 19, 9:42 am
  #3047  
 
Join Date: Nov 2013
Location: New York City
Posts: 165
Wondering if anyone who were no-shows for a paid Iberia flight bought to get the 9000 points then had their award flight booked with those points not honored by Iberia as a result?
rje444 is offline  
Old May 17, 19, 10:14 am
  #3048  
 
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Platinum, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,449
I no-showed for all and got all the points. Itís written in the terms and conditions. Youíll be fine.
bostontraveler is offline  
Old May 17, 19, 12:11 pm
  #3049  
 
Join Date: Nov 2013
Location: New York City
Posts: 165
Originally Posted by bostontraveler View Post
I no-showed for all and got all the points. It’s written in the terms and conditions. You’ll be fine.

Thanks, but I'm actually not asking about getting the points, but am wondering about the award ticket being honored on the day of the flight.

I agree in thinking that Iberia will probably honor the award ticket even after being a no-show on the paid flight.

But businesses sometimes behave dishonorably, so I'm just asking if anyone so far took their award flight successfully in spite of being a no-show on a paid flight.
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Old May 17, 19, 12:50 pm
  #3050  
 
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Platinum, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,449
I donít think you need to worry- they are separate transactions- I.e. your credit of the 9000 then fed into a totally different ticket number... and again, it was in the T&C that you couldnít *cancel* but no mention of no-shows. So I wouldnít worry at all on any front.
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Old May 20, 19, 12:53 am
  #3051  
 
Join Date: Aug 2016
Programs: Hilton Gold | Marriott Gold
Posts: 94
Originally Posted by pichalite View Post
Looks like you got lucked on this matter or they din't like me for transferring 39k avios to BA. Contacted IB via twitter. They took more than a month to respond. Following was the response via email:


When I contacted again on Twitter about this email, following was the response:



Replied on their email today. Waiting for a response. Does anyone have success resetting their balance to 0 after using the miles past 01/12 (not transfers).
Update on this. Iberia reset my account from -90k to -39k which is what I was expecting. I currently have 39k points sitting in BA. I will move back to Iberia when I need to use or kick the account to the curb.
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Old May 21, 19, 6:24 am
  #3052  
 
Join Date: Oct 2007
Programs: BAEC Gold, TK * A Gold, Qatar Gold
Posts: 102
Just completed my trip to Costa Rica using the 90k miles, this was somewhere I would never have gone and I am pleased to say it was amazing I now have a solitary 200 miles left in my IB account. The whole process of getting the 90k was a bit challenging but not that hard bearing in mind that we ended up with J class seats for around £450 each.
Sisyphus1carus likes this.
barobson is offline  
Old Jun 25, 19, 2:33 pm
  #3053  
 
Join Date: Apr 2008
Location: Ottawa, ON
Programs: Marriott Plat, Hertz President's Circle, Hilton Gold
Posts: 329
Originally Posted by craigthemif View Post
If you change route, it's a cancel and rebook scenario.
What if it was a routing change from the same origin to destination. I have a MAD-BOS booked but looking to make a date change but the date change will route me from MAD-BCN-BOS. The agent he can do that but we didn't talk about the 90k promo and if it has any impact to it.
Should I be safe if I make this change?
bichoo is offline  
Old Jun 25, 19, 5:41 pm
  #3054  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,212
Originally Posted by bichoo View Post
What if it was a routing change from the same origin to destination. I have a MAD-BOS booked but looking to make a date change but the date change will route me from MAD-BCN-BOS. The agent he can do that but we didn't talk about the 90k promo and if it has any impact to it.
Should I be safe if I make this change?
First of all, you may or may not want to fly Level, especially in Economy.

Second, if you are changing dates because of an Iberia schedule change or something, then you should be fine.

If the agent needs to cancel and rebook, you are at risk. Because an award cancellation involves a lag of a few days between cancellation and getting your Avios back, I'd be surprised if the agent can do it seamlessly. He/she would probably use your existing Avios for the new booking and let the cancelled Avios return in due course - but those returning Avios could easily be taken away at any time.
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Old Jun 25, 19, 7:30 pm
  #3055  
 
Join Date: Apr 2008
Location: Ottawa, ON
Programs: Marriott Plat, Hertz President's Circle, Hilton Gold
Posts: 329
Originally Posted by craigthemif View Post
First of all, you may or may not want to fly Level, especially in Economy.

Second, if you are changing dates because of an Iberia schedule change or something, then you should be fine.

If the agent needs to cancel and rebook, you are at risk. Because an award cancellation involves a lag of a few days between cancellation and getting your Avios back, I'd be surprised if the agent can do it seamlessly. He/she would probably use your existing Avios for the new booking and let the cancelled Avios return in due course - but those returning Avios could easily be taken away at any time.
Thanks for your help. I didn't even notice the Level flight and certainly dont want to fly on it!
There is another routing on BA via LHR (MAD-LHR-BOS) which would be better but I'll ask the agent if they will be cancelling and rebooking and if so, I wont' bother doing the change.
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Old Jun 25, 19, 7:35 pm
  #3056  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,212
Originally Posted by bichoo View Post
Thanks for your help. I didn't even notice the Level flight and certainly dont want to fly on it!
There is another routing on BA via LHR (MAD-LHR-BOS) which would be better but I'll ask the agent if they will be cancelling and rebooking and if so, I wont' bother doing the change.
BA will cost you substantially more in fuel surcharge. I wouldn't bother...
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Old Jun 26, 19, 11:11 am
  #3057  
 
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC,LifeMiles
Posts: 1,500
Originally Posted by Daventry View Post


Have rang them up and they have manually refunded them. Iíve just moved them across to my BA account.
I cancelled a flight booked using Avios from the 90k after a schedule change and have left the returned Avios in my IB account for now as I wouldnít want the account to go negative if I transferred them to BA. However I guess they may be laundered now ? So likely little risk?
YorkieFlyer is offline  
Old Jun 29, 19, 3:08 pm
  #3058  
 
Join Date: Sep 2007
Location: SFO, SJC
Programs: AS MVPG
Posts: 254
Sharing a few 'odd' data points. I have 2 round trips booked as 4 separate one-ways, majority of the miles coming from the 90k promo. On one trip, the agent told me that I could not move dates to 2020, and my best recourse was to cancel the ticket and just refund the miles (with minor fees), which I did. Those miles got returned within 7 days to my account, which I then used to make new reservations for 2020 (still via the Iberia site); hopefully the reservations stick. On the 2nd ticket, I was able to move dates to May 2020, even though the ticketing date was Sep 2018. It was a matter of HUACA; maybe the agent was junior or they are just loose with their rules. No mention of the 90k promotion in any of the calls.

I do think it is truly YMMV with Iberia.

Last edited by wp_kid; Jun 29, 19 at 3:23 pm
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Old Jul 8, 19, 2:36 pm
  #3059  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 232
Originally Posted by YorkieFlyer View Post

I cancelled a flight booked using Avios from the 90k after a schedule change and have left the returned Avios in my IB account for now as I wouldn’t want the account to go negative if I transferred them to BA. However I guess they may be laundered now ? So likely little risk?
How long did it take to get your Avios back? I just had to request a refund of my ticket( after being hungup on twice by their great customer service) since they won't make changes to routing on a reward ticket, which in itself makes no sense to me why they don't allow changes.
I'm hoping to get the refund soon so I can book the ticket thats available at non peak rate

Last edited by tdot_guy; Jul 8, 19 at 2:41 pm
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Old Jul 10, 19, 1:55 pm
  #3060  
 
Join Date: Dec 2015
Location: Canada
Programs: MVP
Posts: 232
I got my miles back , I had to call them and it took 5 minutes. Any guess on how long I can keep these miles for?

Last edited by tdot_guy; Jul 10, 19 at 5:59 pm
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