Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Apr 29, 2019, 4:28 pm
#3032
Join Date: Feb 2008
Location: CMH
Programs: Delta Gold Medallion
Posts: 628
Hola everyone from Barcelona! Just wanted to add an interesting data point to the discussion--Iberia emailed me the boilerplate "you booked invalid tickets, we're refunding your money" e-mail back in the fall. Filed a US DOT report, never heard back, tickets were cancelled, money refunded, and 90k Avios magically showed up in my account and stayed there. Booked ORD-MAD-BCN and return (return in J) and here I am!
Muchas gracias Iberia and your confusing promo; confused CSRs; and terrible backend technology!
Muchas gracias Iberia and your confusing promo; confused CSRs; and terrible backend technology!
May 5, 2019, 9:09 am
#3033
Join Date: Dec 2018
Posts: 99
I had booked a RT trip with 90k promotional avios + 12k I transferred. I ended up cancelling due to boring real life problems expecting to lose my promotional avios but at least recoup about $300 in taxes after the cancellation fee. I received the $300 and all 102k avios back. Agent did not mention anything about the promotion at all. I remember reading at some point that getting avios refunded was a separate step and took some time after cancelling but I got them with no hassle 3 days after I called. My avios activity page is a total mess but I'm not going to question it.
May 5, 2019, 10:04 am
#3036
Join Date: Nov 2014
Posts: 508
May 8, 2019, 4:04 am
#3037
Join Date: Nov 2014
Posts: 508
Iberia cancelled flight.
Hoping for some advice.
Have just noticed that my LAX-MAD flight booked using promo Avios has been cancelled and I have been rebooked on the following days flight.
This is isn’t going to work for me so looking at what I might reasonably expect from Iberia..
if i take the refund, will I keep the miles (that would otherwise have expired)?
can I ask to be put on the BA service to LHR? My full booking is LAX-MAD-LHR all on same PNR?
thanks!!
Hoping for some advice.
Have just noticed that my LAX-MAD flight booked using promo Avios has been cancelled and I have been rebooked on the following days flight.
This is isn’t going to work for me so looking at what I might reasonably expect from Iberia..
if i take the refund, will I keep the miles (that would otherwise have expired)?
can I ask to be put on the BA service to LHR? My full booking is LAX-MAD-LHR all on same PNR?
thanks!!
May 8, 2019, 6:38 am
#3038
Join Date: Nov 2014
Posts: 508
Iberia cancelled flight.
Hoping for some advice.
Have just noticed that my LAX-MAD flight booked using promo Avios has been cancelled and I have been rebooked on the following days flight.
This is isn’t going to work for me so looking at what I might reasonably expect from Iberia..
if i take the refund, will I keep the miles (that would otherwise have expired)?
can I ask to be put on the BA service to LHR? My full booking is LAX-MAD-LHR all on same PNR?
thanks!!
Hoping for some advice.
Have just noticed that my LAX-MAD flight booked using promo Avios has been cancelled and I have been rebooked on the following days flight.
This is isn’t going to work for me so looking at what I might reasonably expect from Iberia..
if i take the refund, will I keep the miles (that would otherwise have expired)?
can I ask to be put on the BA service to LHR? My full booking is LAX-MAD-LHR all on same PNR?
thanks!!
1st call - agent said no other option available (accept flight the following day or refund) and if I cancel for refund there is no refund of promotional Avios. I pushed her about the fact that it seemed unfair that i fulfilled all criteria for promotion and yet that due to their cancellation I lose everything. She insisted that flights are cancelled for many reasons beyond their control such as weather and that Iberia is not responsible..... i pointed out it was unlikely to be weather as the flight is 6 months from now and that the cancellation is far more likely to have to have been well within iberia’s Control. Anyway, was clearly a losing battle so I thanked her for her time and hung up.
2nd call - agent immediately offered me the three BA services direct to London and apologised for the inconvenience.
Its crazy how the standard of service is so contrasting with iberia but I am now happy as I avoid an extra connection in Madrid.
Just a shame I couldn’t get AA as an option!! 😬
May 9, 2019, 1:20 am
#3039
Join Date: Dec 2018
Posts: 99
Have rang them up and they have manually refunded them. I’ve just moved them across to my BA account.
May 9, 2019, 5:33 pm
#3040
Join Date: Dec 2009
Location: Canada
Posts: 134
I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
May 10, 2019, 3:33 am
#3041
Join Date: Dec 2018
Posts: 99
Very interesting. How many days did it take from the time you were on the phone to the Avios being refunded to your account? And when was your reward flight scheduled for?
I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
Yesterday morning I called back and they refunded the Avios instantly. As soon as I logged off of my Iberia account and logged back on I could see the balance updated.
BTW neither they or I mentioned last year's promotion at any moment.
May 10, 2019, 11:39 pm
#3042
Join Date: Jul 2017
Location: San Francisco Bay Area
Programs: UA 1K, Marriott Platinum, SPG Platinum
Posts: 22
I initially called them on 26th April to cancel 2 bookings - one for 3rd May and another one for 4th May. The agent said Avios would be refunded in 3 working days and taxes in 30 days (still waiting for these).
Yesterday morning I called back and they refunded the Avios instantly. As soon as I logged off of my Iberia account and logged back on I could see the balance updated.
BTW neither they or I mentioned last year's promotion at any moment.
Yesterday morning I called back and they refunded the Avios instantly. As soon as I logged off of my Iberia account and logged back on I could see the balance updated.
BTW neither they or I mentioned last year's promotion at any moment.
May 11, 2019, 3:12 am
#3043
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,103
when it takes about a week to get your Avios back - that sounds like a fairly manual process !!
May 11, 2019, 5:54 am
#3044
Join Date: Dec 2018
Posts: 99
BTW my wife cancelled two bookings too on the same date and she got the Avios for one booking automatically refunded yesterday. Today she's called to get the other booking's Avios refunded which they've done manually like they did mine.
May 11, 2019, 6:00 pm
#3045
Join Date: Jul 2017
Location: San Francisco Bay Area
Programs: UA 1K, Marriott Platinum, SPG Platinum
Posts: 22
Not sure if this is going to help you but I speak Spanish so I reached out to their Colombian call center...
BTW my wife cancelled two bookings too on the same date and she got the Avios for one booking automatically refunded yesterday. Today she's called to get the other booking's Avios refunded which they've done manually like they did mine.
BTW my wife cancelled two bookings too on the same date and she got the Avios for one booking automatically refunded yesterday. Today she's called to get the other booking's Avios refunded which they've done manually like they did mine.
