Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#2671
Join Date: Aug 2014
Posts: 127
Depends on who gets the email.
I've spent my bonus Avios and didn't get the email. If people who have spent their Avios also get the email, then you can call the email a bluff sent to all...
Otherwise it's fair to assume that IB+ know who hasn't spent their Avios yet...
I've spent my bonus Avios and didn't get the email. If people who have spent their Avios also get the email, then you can call the email a bluff sent to all...
Otherwise it's fair to assume that IB+ know who hasn't spent their Avios yet...
#2672
Join Date: Dec 2016
Programs: AA Executive Platinum, AF Platinum,TK and A3 Gold
Posts: 231
Hi
I would like to know if I can transfer all my 90000 miles to BA and use it at later date .
Is there a chance to loose my miles ? should I just book a ticket via IB plus ?
I can't find the answer.
Thanks for your reply
I would like to know if I can transfer all my 90000 miles to BA and use it at later date .
Is there a chance to loose my miles ? should I just book a ticket via IB plus ?
I can't find the answer.
Thanks for your reply
#2673
Nobody knows the answer to this, if you read this very thread. It's a gamble for all sides involved. The only thing that appears to be certain is that if you leave the miles in your IB account and do nothing, they will zero them out.
#2674
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
Spending them in IB+ before the end of the month is the only way to be sure you won't lose them.
#2675
At first you couldn't transfer miles to BA. Then it was allowed after a big fuss in a couple of UK newspapers. But the T&Cs are pretty clear, so moving the 90K Avios to BA might not work as a way of protecting them from expiry.
Spending them in IB+ before the end of the month is the only way to be sure you won't lose them.
Spending them in IB+ before the end of the month is the only way to be sure you won't lose them.
#2676
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,192
I spent a chunk of my IB Avios, then spent another chunk but cancelled the Avios booking. I transferred the balance in a couple of transactions, first direct to BA and then to BA via Avios.
Since the transfer I reckon that I have probably (although I am no longer sure) spent as many Avios on my BA account as were transferred, although as I had a very large pre-existing balance who is to say which were spent (first in first out, last in first out ??).
In any event, I have not received the warning e-mail. I am not sure what any of that means ......
Since the transfer I reckon that I have probably (although I am no longer sure) spent as many Avios on my BA account as were transferred, although as I had a very large pre-existing balance who is to say which were spent (first in first out, last in first out ??).
In any event, I have not received the warning e-mail. I am not sure what any of that means ......
#2678
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
I'm trying to redeem CX - HKG-TPE-HKG / HKG-BKK-HKG / HKG-SIN-HKG / HKG-Japan-HKG
I'm seeing excellent availability on BA site.
Zero availability on the same flights on IB site.
Are chances better if I call?
I'm seeing excellent availability on BA site.
Zero availability on the same flights on IB site.
Are chances better if I call?
Last edited by Psychiatrist; Nov 12, 2018 at 3:21 am Reason: adding -HKG to each destination so that you know I'm redeeming a round trip ticket.
#2679
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,802
And if you had read only one article on IB Plus, or at least a tiny bit on this forum, you would have learned that IB does NOT allow one-way awards on partners.
#2680
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Edited my post to show HKG-TPE-HKG / HKG-BKK-HKG / HKG-SIN-HKG / HKG-Japan-HKG
#2681
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,802
We were a group of 8 people who went all in on this promotion (received 720k Avios).
Only 3 of us got the email.
Account 1 (old account): All Avios spent => no email
Account 2 (old account): All Avios spent => no email
Account 3 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 4 (new account): Few thousand Avios left => email received
Account 5 (old account): All Avios spent => no email
Account 6 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 7 (new account): Few thousand Avios left => email received
Account 8 (new account): Few thousand Avios left => email received
This is just a very, very wild guess, but one conclusion from this could be that they can correctly track redemptions, but unable to connect refunds to this.
So if you have absolutely no idea what to redeem your Avios for, I would at least try to redeem for something on IB/BA metal and than cancel and ask for a refund (not sure whether it's better to request the refund before or after Dec 1).
Only 3 of us got the email.
Account 1 (old account): All Avios spent => no email
Account 2 (old account): All Avios spent => no email
Account 3 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 4 (new account): Few thousand Avios left => email received
Account 5 (old account): All Avios spent => no email
Account 6 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 7 (new account): Few thousand Avios left => email received
Account 8 (new account): Few thousand Avios left => email received
This is just a very, very wild guess, but one conclusion from this could be that they can correctly track redemptions, but unable to connect refunds to this.
So if you have absolutely no idea what to redeem your Avios for, I would at least try to redeem for something on IB/BA metal and than cancel and ask for a refund (not sure whether it's better to request the refund before or after Dec 1).
#2682
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,802
My experience is that their callcenter doesn't have access to more award space, but I guess it won't hurt to call.
Just be prepared that it's one of the worst callcenters in the whole industry, by far.
#2683
Join Date: Aug 2002
Posts: 641
We were a group of 8 people who went all in on this promotion (received 720k Avios).
Only 3 of us got the email.
Account 1 (old account): All Avios spent => no email
Account 2 (old account): All Avios spent => no email
Account 3 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 4 (new account): Few thousand Avios left => email received
Account 5 (old account): All Avios spent => no email
Account 6 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 7 (new account): Few thousand Avios left => email received
Account 8 (new account): Few thousand Avios left => email received
This is just a very, very wild guess, but one conclusion from this could be that they can correctly track redemptions, but unable to connect refunds to this.
So if you have absolutely no idea what to redeem your Avios for, I would at least try to redeem for something on IB/BA metal and than cancel and ask for a refund (not sure whether it's better to request the refund before or after Dec 1).
Only 3 of us got the email.
Account 1 (old account): All Avios spent => no email
Account 2 (old account): All Avios spent => no email
Account 3 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 4 (new account): Few thousand Avios left => email received
Account 5 (old account): All Avios spent => no email
Account 6 (new account): Spent 89,050 Avios, bought some more Avios through Groupon, then refunded some tickets, now many thousand Avios left to spend => no email
Account 7 (new account): Few thousand Avios left => email received
Account 8 (new account): Few thousand Avios left => email received
This is just a very, very wild guess, but one conclusion from this could be that they can correctly track redemptions, but unable to connect refunds to this.
So if you have absolutely no idea what to redeem your Avios for, I would at least try to redeem for something on IB/BA metal and than cancel and ask for a refund (not sure whether it's better to request the refund before or after Dec 1).
I was concerned my balance might get wiped out, total spend is still over the 90,000 though.
No email received, I'm thinking the balance is safe. Which seems fair, I spent more than the bonus.
#2684
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Many thanks - I called and surprisingly the availability was good.
Booked HKG-NRT-HKG in October 2019.
IB website showed zero availability on CX
IB call centre showed good availability and I was able to complete the booking over the phone
Their computer systems are slow though ... took a long time to display the flights and to calculate the Avios needed
But I was able to get the award issued, so I'm happy!
(the call took 30 minutes...)
Booked HKG-NRT-HKG in October 2019.
IB website showed zero availability on CX
IB call centre showed good availability and I was able to complete the booking over the phone
Their computer systems are slow though ... took a long time to display the flights and to calculate the Avios needed
But I was able to get the award issued, so I'm happy!
(the call took 30 minutes...)