Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Oct 28, 2018, 1:15 pm
#2656
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
If we book a flight with the 90k flying on Iberia, are we able to make changes to that flight (change the date and paying the appropriate fees) or is that not allowed for this specific set of avios from this promo? I read a comment somewhere that if we book an AA operated flight, that isn't allowed, but is it allowed if it's on Iberia itself? Thanks.
Nov 7, 2018, 11:39 pm
#2658
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,662
Just checking - if I booked a LAX-MAD flight on IB and I want to change it to say MAD-MEX on IB or LHR-LAX on BA - is this permissible under this promotion or can I only change dates (i.e. no changes to origin and destination)?
Nov 8, 2018, 1:59 am
#2660
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
If you reroute rather than just change dates, the agent might need to process a refund and subsequent re-booking. There's no guarantee that refunded Avios won't expire immediately.
A simple date change without changing carrier should be OK.
Nov 8, 2018, 2:17 am
#2661
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,810
You can generally only make date changes to IB/AB awards (while partner awards can’t be modified anyway).
If you want to change the departure/arrival city, you have to cancel and book again, which is a nightmare (will take several days to several weeks to get the Avios back).
The T&C stated that no changes or refunds are possible after November 30, but of course nobody knows how they are implementing that.
If you want to change the departure/arrival city, you have to cancel and book again, which is a nightmare (will take several days to several weeks to get the Avios back).
The T&C stated that no changes or refunds are possible after November 30, but of course nobody knows how they are implementing that.
Nov 9, 2018, 10:32 am
#2662
Join Date: Nov 2003
Location: Seattle/Denver, USA
Programs: W/P1.9MM & Charter+ DL Diamond 2.15MM, AA EXP 1.95MM, AS MVP .6MM, O/P .9MM, A/C & S/C
Posts: 402
AVIOS still not credited.
I purchased the required 10 tickets in June, but have never received the 90,000 AVIOS. I have emailed Iberia numerous times to no avail, even using the "Executive email addresses" provided in this thread. What legal recourse do I have with Iberia in the European legal system? Who would I complain to? Any suggestions. At this point the best solution would be a refund of the tickets, I guess.
Thanks in advance .
Thanks in advance .
Nov 9, 2018, 1:53 pm
#2663
Join Date: Jun 2012
Posts: 2
Reach out to Iberia Twitter team. That is how I finally got my wife's (new account) 90K Avios two weeks ago. I have sent and called them numerous times since end of July. Finally they reached out to me claiming they can't send/receive message to my Comcast email address (go figure). After I gave them a Gmail email address, things were resolved in a couple of days. Also when communicating with Iberia Plus, put ONLY your account # in the subject line, nothing else. Otherwise it is likely to be filtered out. I learned the hard way. Good luck.
Nov 10, 2018, 2:46 pm
#2665
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,810
Just got this email:
Anybody got some popcorn left? 
Dear Customer,
We would like to remind you that the Avios you earned in the promotion last June had special terms and conditions, as we pointed out at the time. As such, please note that the promotional Avios obtained during that campaign will no longer be available in your account if you do not redeem them in the Iberia Plus programme before 1 December 2018.
We would also like to take this opportunity to remind you that the programme does not include the transfer of Avios, as indicated in the general terms and conditions.
Yours sincerely,
The Iberia Plus Team
We would like to remind you that the Avios you earned in the promotion last June had special terms and conditions, as we pointed out at the time. As such, please note that the promotional Avios obtained during that campaign will no longer be available in your account if you do not redeem them in the Iberia Plus programme before 1 December 2018.
We would also like to take this opportunity to remind you that the programme does not include the transfer of Avios, as indicated in the general terms and conditions.
Yours sincerely,
The Iberia Plus Team
Nov 10, 2018, 5:30 pm
#2666
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Nov 10, 2018, 10:12 pm
#2668
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
So just spend the last of my avios. Every last one. For a $300 outlay I got about 2k in domestic flights and hotels. Pretty happy about this promo.
Iberia, If you want to do this again next year I'm game!
Iberia, If you want to do this again next year I'm game!
Nov 11, 2018, 2:04 pm
#2670
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Depends on who gets the email.
I've spent my bonus Avios and didn't get the email. If people who have spent their Avios also get the email, then you can call the email a bluff sent to all...
Otherwise it's fair to assume that IB+ know who hasn't spent their Avios yet...
I've spent my bonus Avios and didn't get the email. If people who have spent their Avios also get the email, then you can call the email a bluff sent to all...
Otherwise it's fair to assume that IB+ know who hasn't spent their Avios yet...