Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 19, 2018, 5:35 am
#2253
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
This is a good question: if you buy what is here a purely BA trip, you can use more cash to reduce the number of Avios. Below is for one person return in Business Class (Club Europe / Club World) CPH to LHR to LAX and back. Prices are in GB pounds sterling. So to get 2 people on a 90k Avios pile, you are looking to contribute Ł427 per person instead of a minimum of Ł267 per person, and that would take just under 80k Avios total for 2 people.
Jul 19, 2018, 6:04 am
#2254
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Anyone hesitant to book award flights scheduled after their 10 one-ways that never get flown?
Safe to say once an award is booked, Avios redeemed, and a ticket issued it's pretty rock-sold?
Safe to say once an award is booked, Avios redeemed, and a ticket issued it's pretty rock-sold?
Jul 19, 2018, 6:11 am
#2255
Join Date: Oct 2013
Posts: 7
I've asked the same question - general thoughts are once a ticket is booked/ticketed and touches US soil we should be OK - it would be expensive for Iberia to cancel these - as consumers we have protections. But I have/had the same concerns.
Jul 19, 2018, 6:54 am
#2257
Join Date: Apr 2016
Location: Argentina
Programs: AR, AA, IB, EY, UA
Posts: 41
Already booked an award flight after the throw away one-ways. And the award flight doesnt touch US soil.
Maybe changing the IB number for another OW (LA or AA) number on the noshow tickets will help?
Jul 19, 2018, 6:54 am
#2258
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
Any idea what this means? I have one account, no shenanigans. My info matches perfectly.
-------------
We have verified the information regarding the application that you have sent us, it has been detected that the account that is being made was due to the lack of duplicity, so it is not possible to make the Avios entry in your account
If you wish to cancel any of the tickets you bought for the promotion, you may do so free of charge on this exceptional occasion by sending us the ticket number (which begins with 075) before the 31st of July (Spanish Time - UTC/GMT +2 hours).
Kind Regards
Your Iberia Plus Service Center.
----------------------------------------------------------------------------
-------------
We have verified the information regarding the application that you have sent us, it has been detected that the account that is being made was due to the lack of duplicity, so it is not possible to make the Avios entry in your account
If you wish to cancel any of the tickets you bought for the promotion, you may do so free of charge on this exceptional occasion by sending us the ticket number (which begins with 075) before the 31st of July (Spanish Time - UTC/GMT +2 hours).
Kind Regards
Your Iberia Plus Service Center.
----------------------------------------------------------------------------
Jul 19, 2018, 8:58 am
#2260
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
I was concerned as well but it was very clear in the terms that the bonus Avios would be awarded upon purchase of the flight.
There are tons of screenshots of tweets from the Iberia Spanish and English language accounts - see attached.
There is also this:
https://loyaltylobby.com/2018/06/22/...s-avios-promo/
Assuming that message did indeed come from Iberia (and I have no reason to believe it did not), they have committed to it in writing.
What worries me is the fact that they searched for "inconsistencies" and canceled accounts and/or refunded ticket.
We should know soon enough after the first rounds of missed flights.
I did look at the cost of changing the travel dates but it looks like Iberia might treat those as the cancellation of one booking and the creation of a new one. Cancellations void the promotional Avios.
Jul 19, 2018, 9:06 am
#2261
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
I guess it either means double dealing has been detected (and they mangled the wording) or they meant to use the word "duplication" in the sense of not committing the transaction properly. They must be processing a huge number of problem cases, and they may have got things wrong, so you may need to make more enquiries of Iberia if you think all is OK on your side. The last sentence can only mean you're not getting the Avios as things stand.
Jul 19, 2018, 9:35 am
#2262
Join Date: Feb 2003
Location: UK
Programs: BD Blue+, LH Blue, VS Red (nothing metallic: I don't get out much these days.....)
Posts: 296
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
Jul 19, 2018, 9:47 am
#2263
Join Date: Dec 2005
Location: Japan
Posts: 5,577
Am I the only one who has problems signing in? Mrs. EX and I opened brand new accounts. Things were verified, they send each of us a new pin to sign in. Neither one didn't work and
returned error messages. Then one worked but after signing out and trying to sign in again it didn't. Tried the "forgot PIN' link, that one was blocked. Another browser would work. Once.
Then back to error messages. Only one that consistently works is the mobile site. Am I doing something wrong?
returned error messages. Then one worked but after signing out and trying to sign in again it didn't. Tried the "forgot PIN' link, that one was blocked. Another browser would work. Once.
Then back to error messages. Only one that consistently works is the mobile site. Am I doing something wrong?
Jul 19, 2018, 9:48 am
#2264
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Two old accounts for myself and Mrs Rocket were both credited with 90K. Good job Iberia!^
Six new accounts for family members which have had passport information submitted, all denied! Bad job Iberia
They have offered refunds on the new accounts. I feel like pushing back but I don't have the patience for this. Am grateful for the 180K received.
Love/Hate Iberia!
Six new accounts for family members which have had passport information submitted, all denied! Bad job Iberia
They have offered refunds on the new accounts. I feel like pushing back but I don't have the patience for this. Am grateful for the 180K received.
Love/Hate Iberia!
Jul 19, 2018, 9:52 am
#2265
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
Got another email today asking for my identification once again (3rd time). Sent a copy of Passport again. Smh.