Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 18, 2018, 5:03 am
#2192
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 322
Partner and I received our points.
First flight booked fine.
Second flight we attempted to book the agent told us he couldn't see it, despite wide open BA availability in all classes, all showing on iberia.com. So we HUCA only to get the same agent who became belligerent and refused to transfer us to a supervisor. He hung up on us after I requested a feedback survey.
I'll give it some time before my next attempt...
First flight booked fine.
Second flight we attempted to book the agent told us he couldn't see it, despite wide open BA availability in all classes, all showing on iberia.com. So we HUCA only to get the same agent who became belligerent and refused to transfer us to a supervisor. He hung up on us after I requested a feedback survey.
I'll give it some time before my next attempt...
Jul 18, 2018, 5:55 am
#2193
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Iberia is even worst than expected...
Reiceved 90K last week and 90K yesterday.... will the congrats email and so on...
Today removed...
They really don't know what they are doing. Pure amateurs.
But what is sure is that they block redemption for new accounts.
Reiceved 90K last week and 90K yesterday.... will the congrats email and so on...
Today removed...
They really don't know what they are doing. Pure amateurs.
But what is sure is that they block redemption for new accounts.
Jul 18, 2018, 5:59 am
#2194
Join Date: Aug 2015
Programs: MPC SL
Posts: 110
I got only 72k so I emailed to ask where is the rest. Within an hour I got the following response:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We are studying you particular case. As soon as your case has a resolution, we will notify you.
Kind regards
Your Iberia Plus Service Center.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We are studying you particular case. As soon as your case has a resolution, we will notify you.
Kind regards
Your Iberia Plus Service Center.
Jul 18, 2018, 6:07 am
#2195
Join Date: Jun 2018
Posts: 7
i'm now sorry for not booked a flights right away altough i'm not sure if they couldn't just cancel my bookings.
What redemption limits do you have? I can't see any limit, the avios booking seems to work fine
Last edited by Flyerinil; Jul 18, 2018 at 6:20 am
Jul 18, 2018, 6:28 am
#2196
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Just seen in other thread that they have order not to allow booking on the phone for partners for new accounts... sounds like they gave the miles but do everything for us not to be able to spend them.
What a crappy business...
Jul 18, 2018, 6:36 am
#2197
Join Date: Jun 2018
Posts: 7
I didn't book because I'm pretty sure they will cancel such tickets and found a way to close the account for negative balance. I don't trust them.
Just seen in other thread that they have order not to allow booking on the phone for partners for new accounts... sounds like they gave the miles but do everything for us not to be able to spend them.
What a crappy business...
Just seen in other thread that they have order not to allow booking on the phone for partners for new accounts... sounds like they gave the miles but do everything for us not to be able to spend them.
What a crappy business...
Jul 18, 2018, 7:11 am
#2198
Join Date: May 2005
Posts: 6
My wife’s new account just posted 90,000 Avios but my old account is still waiting
This is so weird. My wife created her account on June 21 and booked 10 flights. She got verified a week ago. And her points posted yesterday. I have a 4 year old account that has been used for flights using cash and using Avios, as well as having Avios in the account and my 90,000 points for the same flights and booked on the same day have not posted.
Jul 18, 2018, 7:25 am
#2200
Join Date: Sep 2011
Location: Los Angeles
Programs: AA Platinum, HH Diamond, Delta Platinum
Posts: 130
This is so weird. My wife created her account on June 21 and booked 10 flights. She got verified a week ago. And her points posted yesterday. I have a 4 year old account that has been used for flights using cash and using Avios, as well as having Avios in the account and my 90,000 points for the same flights and booked on the same day have not posted.
Jul 18, 2018, 7:35 am
#2201
Join Date: Jan 2018
Location: Mojave Desert
Programs: UA Gold / BA Gold
Posts: 25
Hi All
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?
Jul 18, 2018, 8:24 am
#2205
Join Date: Oct 2010
Programs: AS gold
Posts: 228
Many thanks to all who have posted their experiences and suggestions here. They have been instrumental in helping my family receive the full 90K in four of four accounts.
If Iberia fails to let new accounts book partner awards, there is very soon going to be a feeding frenzy on over the water, Iberia metal business class seats, and when those are gone, there
will be lots of people staying up to all hours to compete for the new award seats as they are loaded into the system each day. Best to get on it and book something now!
If Iberia fails to let new accounts book partner awards, there is very soon going to be a feeding frenzy on over the water, Iberia metal business class seats, and when those are gone, there
will be lots of people staying up to all hours to compete for the new award seats as they are loaded into the system each day. Best to get on it and book something now!