Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 13, 2018, 10:41 am
#1981
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
Yes, and actually before that email re Avios.
@rubiohiguey the case number in the subject line is your IB+ number.
@rubiohiguey the case number in the subject line is your IB+ number.
Jul 13, 2018, 10:45 am
#1982
Join Date: Apr 2017
Posts: 284
We didnt just start sending it unprompted. People only started sending those docs because phone reps were instructing people to do so. We didnt suddenly convince them to do that. And then 2 or 2 days later, mass emails start going out. So we were definitely among the first in queue.
Jul 13, 2018, 10:45 am
#1983
Join Date: Jul 2018
Posts: 16
Yes, and actually before that email re Avios.
@rubiohiguey the case number in the subject line is your IB+ number.
@rubiohiguey the case number in the subject line is your IB+ number.
Lastly, is it important to mention that we are still verifying all the information included in your bookings in order to confirm if you are eligible for crediting the corresponding Avios. We kindly ask you to wait a few more days.
Jul 13, 2018, 10:47 am
#1984
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
if emailing Execs, don't send to
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
Jul 13, 2018, 10:51 am
#1985
Join Date: Jul 2018
Posts: 1
if emailing Execs, don't send to
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
Jul 13, 2018, 10:58 am
#1986
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
if emailing Execs, don't send to
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
[email protected]
non valid email.
Must have quit over this ! Just kidding ... or maybe not
[email protected]
Jul 13, 2018, 11:14 am
#1987
Join Date: Jul 2018
Posts: 31
Yes, and actually before that email re Avios.
@rubiohiguey the case number in the subject line is your IB+ number.
@rubiohiguey the case number in the subject line is your IB+ number.
Yes and no
IB868xxxxx Our response to your request ref. 777xxxx
Jul 13, 2018, 12:37 pm
#1989
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
No mention of the July 31 deadline for refund?
Jul 13, 2018, 1:10 pm
#1990
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
In this email, no mention of the 31st deadline. They just requested copy of identification. Sent another email in response with the unique reference number provided. Hope this works.
Jul 13, 2018, 2:44 pm
#1991
Join Date: Jul 2004
Location: Bellevue, WA, USA (and sometimes Melbourne, VIC, Australia)
Programs: UA, AS, Starwood, Marriott
Posts: 36
I feel like I've made more than 90 posts, but that's counting the ones I stopped myself from answering by repeating "Not my circus, not my monkeys."
Jul 13, 2018, 6:06 pm
#1992
Join Date: Nov 2012
Location: LAX
Posts: 301
Have been peppering all avenues (execs, and no, don't PM me for the addresses - just google), the Clasico inbox, Twitter, etc. Finally got an email today saying I never sent them the documentation requested of me. I SENT IT THREE TIMES.
Oh boy, I hope they're ready to pay whatever fines could be issued in the name of GDPR for all three of those resubmits.
Oh boy, I hope they're ready to pay whatever fines could be issued in the name of GDPR for all three of those resubmits.
Jul 13, 2018, 8:34 pm
#1994
Join Date: Apr 2017
Posts: 284
I'm guessing this will drag on until the 31st deadline hits and then we will be forced to request refunds. And just like that, they will be off the hook and will have managed to weasel their way out.
As for me, I was among the very first to send passport and booking confirmations for both my wife and I. I got the inconsistencies email while my wife has heard nothing. This is despite multiple emails to Clasica, tweets to Iberia, emails to executives, various calls, and any other way to poke and prod. They get to hide behind their inefficiency and we seemingly lose because of it.
As for me, I was among the very first to send passport and booking confirmations for both my wife and I. I got the inconsistencies email while my wife has heard nothing. This is despite multiple emails to Clasica, tweets to Iberia, emails to executives, various calls, and any other way to poke and prod. They get to hide behind their inefficiency and we seemingly lose because of it.
Jul 13, 2018, 9:13 pm
#1995
Join Date: Apr 2011
Location: MSP
Programs: DL, BA, AA
Posts: 270
Well, the 31st is just an artificial deadline set by them. I will disregard that completely if they fail to follow through. There is plenty of time to file a chargeback in the event of non performance by Iberia. In the US, you have 60 days past the statement date which the charges were on to file a Billing Error Notice and subsequent request for chargeback. I will not be requesting a refund.