Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 11, 2018, 6:17 pm
#1861
Join Date: Nov 2011
Posts: 335
When a company demand that I send a SCAN of my passport data page to them, over an unencrypted transport protocol, for them to store/do with as they wish, I have EVERY right (by law) to know what they need it for, how they're going to use it, and when it will be deleted.
That's nothing to do with "entitlement", that's law, and everyone's rights as an EU citizen as of May 2018.
Whether you agree with that is your own problem - but rather than a bad attempt at patronising those who maybe DO have more "influence, or importance" (your words) than you, without knowing their background - maybe stick to that old rule of "if you don't have something nice to say, don't say anything at all".
That's nothing to do with "entitlement", that's law, and everyone's rights as an EU citizen as of May 2018.
Whether you agree with that is your own problem - but rather than a bad attempt at patronising those who maybe DO have more "influence, or importance" (your words) than you, without knowing their background - maybe stick to that old rule of "if you don't have something nice to say, don't say anything at all".
i doubt people who have great importance to iberia would care THIS strongly about just mere 90k avios. I mean, wouldn’t people who have great importance to Iberia already have an Iberia account to begin with?
you kept mentioning the law. Iberia’s general T&C already has a catch all to allow them to deny avios due to improper use of an account. I doubt any consumer would win this case in court.
"The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions."
Jul 11, 2018, 6:39 pm
#1862
Join Date: Apr 2003
Location: UK
Programs: Lots of shiny metallic ones.
Posts: 1,049
you kept mentioning the law. Iberia’s general T&C already has a catch all to allow them to deny avios due to improper use of an account. I doubt any consumer would win this case in court.
"The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions."
"The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions."
While, in part, I agree with the possibility that IB could use loopholes to weasel out of the offer THEY published, that action (and their performance since the offer closed) says to me they’re not a company built on principles or service.
Then again, who is, these days - I guess.
Jul 11, 2018, 6:46 pm
#1863
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
I suggest somebody create a second thread for those want to keep insulting each other and fight about whether Iberia or "greedy" fliers are to blame for this mess.
Then the rest of us can stay in this thread and exchange datapoints.
Then the rest of us can stay in this thread and exchange datapoints.
Jul 11, 2018, 7:35 pm
#1864
Join Date: Dec 2005
Location: Japan
Posts: 5,577
My “new account” followed the same process as others: no credit, request for passport (sent) and tickets (sent), no further communication. No response to any emails or twitter messages since
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
So, I took up the GDPR route (and will continue to do so regardless, as I want reassurance that my passport has been removed permanently and securely from their systems). I asked for copies of every single piece of data and communication held relating to me personally, and sent that to their official “data controller”.
That, and the clear breach of their own terms and conditions for the offer was also then detailed and sent to three senior email addresses this morning pointing out that I would take things further if no response within 2 working days.
This afternoon - all bonus points credited, with no communication whatsoever.
Let’s see what they say in writing by my deadline...
Stupid post, should have read your post. Says : new account. But forgive me what's "GDPR"?
Jul 11, 2018, 7:57 pm
#1865
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,431
Jul 11, 2018, 8:11 pm
#1866
Join Date: Jun 2016
Posts: 2,257
did u do anything else beyond that?
thanks.
Jul 11, 2018, 8:35 pm
#1867
Join Date: Jul 2014
Posts: 174
When a company demand that I send a SCAN of my passport data page to them, over an unencrypted transport protocol, for them to store/do with as they wish, I have EVERY right (by law) to know what they need it for, how they're going to use it, and when it will be deleted.
That's nothing to do with "entitlement", that's law, and everyone's rights as an EU citizen as of May 2018.
Whether you agree with that is your own problem - but rather than a bad attempt at patronising those who maybe DO have more "influence, or importance" (your words) than you, without knowing their background - maybe stick to that old rule of "if you don't have something nice to say, don't say anything at all".
That's nothing to do with "entitlement", that's law, and everyone's rights as an EU citizen as of May 2018.
Whether you agree with that is your own problem - but rather than a bad attempt at patronising those who maybe DO have more "influence, or importance" (your words) than you, without knowing their background - maybe stick to that old rule of "if you don't have something nice to say, don't say anything at all".
Is the "fear" for IB that they've somehow broken GDPR by asking for or requiring the scan of passport to be sent?
Or is it more an administrative fear--requiring the passport scans may not run afoul of GDPR--but as corollary if everybody starts demanding documentation on how their info was handled IB may have a massive problem in time and energy to respond to these requests (which they may be required to do by GDPR)?
Thanks.
Jul 11, 2018, 9:10 pm
#1868
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I'm curious, not being a EU citizen...the GDPR is a bit foreign (pun!) to me. While I can Google it and understand it is generally an EU law on data collection and privacy...I'm wondering in layman's terms what is the implication here to leverage IB?
Is the "fear" for IB that they've somehow broken GDPR by asking for or requiring the scan of passport to be sent?
Or is it more an administrative fear--requiring the passport scans may not run afoul of GDPR--but as corollary if everybody starts demanding documentation on how their info was handled IB may have a massive problem in time and energy to respond to these requests (which they may be required to do by GDPR)?
Thanks.
Is the "fear" for IB that they've somehow broken GDPR by asking for or requiring the scan of passport to be sent?
Or is it more an administrative fear--requiring the passport scans may not run afoul of GDPR--but as corollary if everybody starts demanding documentation on how their info was handled IB may have a massive problem in time and energy to respond to these requests (which they may be required to do by GDPR)?
Thanks.
As for the GDPR, I can't speak for others. I may be a way of getting what information IB has beyond the information they have from the transaction and communications -- perhaps free discovery from the legal perspective. In reality, I believe if the data people realize they have a serious GDPR problem, IB might be more inclined to comply with their representations to avoid fighting on two fronts. I don't view it as harassment or an attempt to create an administrative burden but I'm not a fan of someone having a scan of my passport -- particularly a company that appears to have weak IT infrastructure since their website crashes regularly. If they can't keep a consumer facing revenue generating portion of their business functional, that suggests their security is even weaker.
Now ... as a US citizen/resident, do I have the right to request info on me maintained by a European company??? Hmmm.
Jul 11, 2018, 9:11 pm
#1869
Join Date: Aug 2012
Location: SFO
Posts: 642
Jul 11, 2018, 10:24 pm
#1871
Join Date: Apr 2011
Location: MSP
Programs: DL, BA, AA
Posts: 270
They sent them to give more attention to their accounts since they hadn't received their avios within the promised 10 day period. It obviously worked. Those that emailed company officials, made noise on social media, and contacted DOT or other regulators got attention.
Jul 11, 2018, 10:29 pm
#1872
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
They sent them to give more attention to their accounts since they hadn't received their avios within the promised 10 day period. It obviously worked. Those that emailed company officials, made noise on social media, and contacted DOT or other regulators got attention.
Jul 11, 2018, 11:41 pm
#1874
Join Date: Jun 2018
Posts: 25
New account, already sent passport scan + 10 OW confirmations. Did not receive the "inconsistencies" mail.
Last night, got this email (in Spanish and English, pasting english only):
"
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
"
Last night, got this email (in Spanish and English, pasting english only):
"
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
"
Jul 12, 2018, 1:52 am
#1875
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
In general, it is certainly a poor privacy practice to request passports via an unencrypted email system. I imagine hackers are hacking away at IB's system because there are 20,000 passports in the email system. I covered up my passport number in the scan I sent them.
As for the GDPR, I can't speak for others. I may be a way of getting what information IB has beyond the information they have from the transaction and communications -- perhaps free discovery from the legal perspective. In reality, I believe if the data people realize they have a serious GDPR problem, IB might be more inclined to comply with their representations to avoid fighting on two fronts. I don't view it as harassment or an attempt to create an administrative burden but I'm not a fan of someone having a scan of my passport -- particularly a company that appears to have weak IT infrastructure since their website crashes regularly. If they can't keep a consumer facing revenue generating portion of their business functional, that suggests their security is even weaker.
Now ... as a US citizen/resident, do I have the right to request info on me maintained by a European company??? Hmmm.
As for the GDPR, I can't speak for others. I may be a way of getting what information IB has beyond the information they have from the transaction and communications -- perhaps free discovery from the legal perspective. In reality, I believe if the data people realize they have a serious GDPR problem, IB might be more inclined to comply with their representations to avoid fighting on two fronts. I don't view it as harassment or an attempt to create an administrative burden but I'm not a fan of someone having a scan of my passport -- particularly a company that appears to have weak IT infrastructure since their website crashes regularly. If they can't keep a consumer facing revenue generating portion of their business functional, that suggests their security is even weaker.
Now ... as a US citizen/resident, do I have the right to request info on me maintained by a European company??? Hmmm.