Originally Posted by ChocolateFactory

My current theory is that they will award more Avios, but are taking some time to put restrictions on the redemptions in place.

Originally Posted by marcelo3233

I'm not trying to say that you don't have a point there or that Iberia won't try this route, but they have awarded the miles for older accounts who did just that. I personally know 5 people with old accounts who purchased 10 cheap one-way tickets for consecutive days and have already received and redeemed their avios. So there is a precedent where they awarded Avios for that type of purchase so I think is unlikely they will go down that way, or at least do it successfully.

The only difference is that we have a brand new account, but again, nothing in the T&C stated that we were not eligible.

It's not my fault that I tried (following the promo terms) to maximize my benefits by purchasing cheap tickets multiple times. In the past when mileage run was still very popular a lot of people flew long flights for very cheap solely to get award points, and in that case the airline still had to supply the pasenger with food and all amenities and expenses since the passenger actually took the flight. Some of the most popular mileage runs (inlcuding AA error fare in 2015) were almost just as beneficial to the customer and not so beneficial to the company as this promo.

Here in Brazil it's somewhat common big e-commerces partner with airlines to offer 10-15 points per $ spent on products. One time I purchased 3 smartphones that ended up getting me 100K points with LATAM and I sold all smartphones for just about the same price resulting in 100K for free! And this wasn't a one time promo where they realized it wasn't beneficial.. This happens all the type and there is even one giving 6 points per R$ for Avianca right now.

So in my opinion I totally understand Iberia trying to deny the Avios for poeple who created multiple accounts and it's nice of them to offer a refund (they didn't have to). But for anyone else who followed the rules then it's a must for them to give us the points.

Originally Posted by petey2428

Doesn't Iberia have like a catch-all phrase in the T&C that says something along the line of they can refuse service to anyone suspected of fraudulent behavior? I thought most airlines have some clause like that.

Edit:
"The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions."

They could easily argue that booking 10 one-way flights with no intention of flying them is an improper use of the program. Yes, they said that you don't have to fly them to get avios, but I mean, let's be realistic and acknowledge that we are exploiting this overly generous promo. If you actually book a valid round trip or two but couldn't make the flight due to some change in schedule then that's understandable. However, when are you booking 10 cheapest one-way tickets, it's not hard to argue that you're exploiting the spirit of the promo and are making an improper use of the program.

This promo was never risk free. When you play the game, sometimes you win, and sometimes you lose. It's good enough that Iberia is offering a refund though. They could easily burn you and make it hard to get refunds.

Originally Posted by petey2428

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I took advantage of this promo and have played this game multiple times before (i.e. the eharmony avios bonus). You seem to be a veteran at this as well. You should know that you win some, you lose some. From Iberia's perspective, if they had to honor some but not everyone who signed up, wouldn't they honor their existing customers? Honestly I dont think a lawsuit would hold up in court.

Originally Posted by frenchft

How they can know if one want to fly or not flights booked for next year? They have a crystal ball?

Originally Posted by zsc

Just thought I'd add to say that things should be considered from the company's perspective - if you had people making accounts for their dog and imaginary friend to abuse the promotion, you'd look into it just the same.

Going into this, the worst case scenario was not getting the promotion Avios and potentially losing that $300. Others were okay with that if you read earlier posts. You took a gamble and it didn't work out, what's with all the talk about litigation? Sounds like a bunch of salt to me. What's more is that the worst case scenario now is merely getting your money back (and not getting the Avios). Barely something to shout about, apart from losing a few hours of your time making bookings you weren't intending on flying anyway.

Originally Posted by quitecryptic

I mostly agree however, the whole entire point of requesting our information should be to rule us out as people making fake accounts. I did everything by the book so there is no inconsistency. Why request our information if you are just going to deny us the avios anyways?

Originally Posted by quitecryptic

I sent info on the 3rd and the 4th after receiving the mass email asking for information.

No response yet other than the auto replies confirming emails received.

Originally Posted by gnomey

Seems like a few of us new account holders receive email with "booking inconsistency" language

At least one of the new accounts receive 90K already, but apparently not able to redeem flight online

So the rest are just waiting? Send my email almost a week ago, got the auto-reply msg days later, and until now still no sound from Iberia on what's happening.

Originally Posted by brianchoi

As long as I know, There is no one get 90k Avios with new account.

Originally Posted by brianchoi

As long as I know, There is no one get 90k Avios with new account.