Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
#1696
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,205
No other contact from Iberia beyond the initial confirmation emails.
Last edited by alphaeagle; Jul 9, 2018 at 2:25 pm
#1697
Join Date: Jul 2017
Location: Chicago, IL
Programs: UA, SPG, Marriott
Posts: 26
Quick update. Crickets since my July 4th e-mail so resubmitted again today. Correct email reception hit almost immediately afterwards.
@jamieraedouglass how about you?
Will do a charge back in a few days if I don't hear from them.
@jamieraedouglass how about you?
Will do a charge back in a few days if I don't hear from them.
#1698
Join Date: Aug 2013
Posts: 134
Rog. Thanks.
#1699
Join Date: Jul 2016
Location: NY
Posts: 523
#1701
Could be less likely but I can hope, my redemption requires both me and my wife to use our full 90,000... though i am making backup plans if we only have 90,000 to spend so I clearly am not confident.
#1703
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
Depending on how much you enjoy traveling with your wife, you could also redeem miles from a different program (AA comes to mind) or just buy the second ticket.
#1704
Join Date: Jan 2009
Location: PDX
Programs: AS MVPG, SPG Gold
Posts: 187
At this point, it's a waiting game.
Iberia risks losing quite a bit here beyond any sort of monetary loses they will incur with this promo.
If a company clearly and emphatically states multiple times it will do X (9,000 Avios per flight, on one-way flights, no requirement to fly the tickets booked) then any customer that participated should be entitled to the full AVIOS per their own terms. As a supplier, vendor, partner, investor, end user or even employee - if reflects very poorly on Iberia if they refuse to honor their contracts - doesn't matter who it's with. End of story. Loss of good will is something that is hard to quantify, and easy to lose.
Iberia risks losing quite a bit here beyond any sort of monetary loses they will incur with this promo.
If a company clearly and emphatically states multiple times it will do X (9,000 Avios per flight, on one-way flights, no requirement to fly the tickets booked) then any customer that participated should be entitled to the full AVIOS per their own terms. As a supplier, vendor, partner, investor, end user or even employee - if reflects very poorly on Iberia if they refuse to honor their contracts - doesn't matter who it's with. End of story. Loss of good will is something that is hard to quantify, and easy to lose.
#1705
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
At this point, it's a waiting game.
Iberia risks losing quite a bit here beyond any sort of monetary loses they will incur with this promo.
If a company clearly and emphatically states multiple times it will do X (9,000 Avios per flight, on one-way flights, no requirement to fly the tickets booked) then any customer that participated should be entitled to the full AVIOS per their own terms. As a supplier, vendor, partner, investor, end user or even employee - if reflects very poorly on Iberia if they refuse to honor their contracts - doesn't matter who it's with. End of story. Loss of good will is something that is hard to quantify, and easy to lose.
Iberia risks losing quite a bit here beyond any sort of monetary loses they will incur with this promo.
If a company clearly and emphatically states multiple times it will do X (9,000 Avios per flight, on one-way flights, no requirement to fly the tickets booked) then any customer that participated should be entitled to the full AVIOS per their own terms. As a supplier, vendor, partner, investor, end user or even employee - if reflects very poorly on Iberia if they refuse to honor their contracts - doesn't matter who it's with. End of story. Loss of good will is something that is hard to quantify, and easy to lose.
#1706
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Was pretty relieved to see Iberia credited those with existing accounts without much fuss. But afraid at this point the wave of rejection due to "inconsistencies" may undo much of the "props" they earned in the community.
Seems to me they're trying to deny new accounts under any pretense now, but at least refunds are on the table...let's wait and see.
Seems to me they're trying to deny new accounts under any pretense now, but at least refunds are on the table...let's wait and see.
#1707
Join Date: Jul 2018
Posts: 16
I flew with them a couple times in the past while in Europe but awarded the points to AA. Nowadays I always create an account when a purchase a plane ticket even if I don't want my miles with that specific airline because it's easier to track later but back then I just didn't care for that. Only if I knew haha
#1708
Join Date: Jan 2009
Location: PDX
Programs: AS MVPG, SPG Gold
Posts: 187
I'm still waiting but based on reports to date, they don't seem to care about loss of goodwill with new customers. And, I'm a multi-year EXP so you'd think that might be something you would count as valuable good will. My GF and family members who purchased tickets in reliance on the promotion and public statements are all AA Plats.
It'll be interesting to see how it plays out - bet it makes a great case study for biz school in the future!
#1709
Join Date: Jun 2012
Location: ORD, MIA
Programs: AA EXP, JL JGC, Hyatt Glob
Posts: 382
Some data points:
Account 1 (mine)- opened ~1 year ago. Booked 10 tix. No avios posted, no email, absolutely no communication whatsoever.
Account 2 (family member)- opened on the Friday of the promotion. Booked 10 tickets the next day (after 24 hours). Account was subsequently locked. Sent in passport + ticket PDFs, then got a "correct response" email. Just hours ago, I got 10 automatic refund emails. No communication regarding the process, just 10 automatic cancellations and refund receipts.
Account 3 (family member)- account opened Saturday of promotion. Booked 10 tickets an hour after opening account. Account was also locked. Sent in passport + ticket PDFs, got a "correct response" email. No communication since.
Award space I was eyeing is drying up, so I actually would not mind just having all the tickets refunded automatically so I don't have to spend any more time on this.
>>>Addendum: I never got a "inconsistent booking" etc email. The charges have long posted to my credit cards. But looking at the receipts, it shows:
DEAR CUSTOMER, RIR
YOUR RESERVATION COULD NOT BE PROCESSED RIR
SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED. RIR
SORRY FOR THE INCONVENIENCE. RIR
Account 1 (mine)- opened ~1 year ago. Booked 10 tix. No avios posted, no email, absolutely no communication whatsoever.
Account 2 (family member)- opened on the Friday of the promotion. Booked 10 tickets the next day (after 24 hours). Account was subsequently locked. Sent in passport + ticket PDFs, then got a "correct response" email. Just hours ago, I got 10 automatic refund emails. No communication regarding the process, just 10 automatic cancellations and refund receipts.
Account 3 (family member)- account opened Saturday of promotion. Booked 10 tickets an hour after opening account. Account was also locked. Sent in passport + ticket PDFs, got a "correct response" email. No communication since.
Award space I was eyeing is drying up, so I actually would not mind just having all the tickets refunded automatically so I don't have to spend any more time on this.
>>>Addendum: I never got a "inconsistent booking" etc email. The charges have long posted to my credit cards. But looking at the receipts, it shows:
DEAR CUSTOMER, RIR
YOUR RESERVATION COULD NOT BE PROCESSED RIR
SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED. RIR
SORRY FOR THE INCONVENIENCE. RIR
Last edited by incognitoMD; Jul 9, 2018 at 5:27 pm Reason: addendum
#1710
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,756
Account 2 (family member)- opened on the Friday of the promotion. Booked 10 tickets the next day (after 24 hours). Account was subsequently locked. Sent in passport + ticket PDFs, then got a "correct response" email. Just hours ago, I got 10 automatic refund emails. No communication regarding the process, just 10 automatic cancellations and refund receipts.