got the same email. Have to send the ticket numbers to get a refund. its totally obvious, that this is done intentionally by IB to most new accounts. they are just idiots how they are dealing with it, thinking people are stupid. i fully met the t&c. booked from germany, no double account, sent in my passport and booked with my own cc. i will move on, as its not worth the hassle, but IB wont get any business or paid tickets from my side ever again. flew them quite often as kid and teenager to visit my family in spain, but enough is enough. its just a scam how they are dealing with this promo. i just wished they would have been honest and would even have accepted the reason that due to overwhelming demand new accounts cant be credited. however, acting like it was my fault and now have to be happy the they make an exception to refund the tickets is simply ridiculous.

What was your tickets routes?
Same day to same destination or something "doable"?

Absolutely agree with you. they should be honest and asking for new memebers pardon rather than saying "inconsistency".

nope a mix of rt and some one ways. santander, sevilla, malaga etc. dont wanna scare anyone but it s obvious and has NOTHING to do with the routes. they are doing that with all new accounts. maybe some will escape, but i have met all t&c. i even intended to fly 4 of those 10 flight, but will cancel all and look for some other solution. will do a cc chargeback for sure as i dont trust those idiots. didint get any auto response and dont want them to blame me not having received anything before 31st of july.

Correct me if I'm wrong, but looking back it doesn't look like ANY new accounts have successfully received their Avios? Only responses so far are that there are 'inconsistencies'...?

Edit: looks like I missed one above that did receive the points...I still haven't heard anything, but suspect they're going to deny me because I'm in Canada, though everything else complied with the T&C (well, everything complied as there was no mention of country of residence).

nope
 

account is couple of years old

I was just trying to say that except for some intra europe flights, there are not any partner awards available in asia for example.

Edit: looks like I missed one above that did receive the points

Is there somebody got Avios with new account so far?

Update:
I (re)sent EVERYTHING yesterday morning. Mine sent in mid-morning and husbands late morning [MDT]
DP - both are new acoounts.

I had already sent photo of passport front page info and the form. I got email saying they needed all the things [emails of tickets]
We both got emails this morning [less than 24 hours later; a reply to what I had sent with all our info still there. Hopefully getting closer.
"Dear Customer,

We have received your message and will contact you shortly.

If your enquiry is regarding bookings for future flights, please call to your [b]Iberia Plus Service Centre.

Remember, our website iberia.com contains full details about the programme: benefits of your card, Avios earning and redemption tables, special offers, partners, etc.
Yours sincerely,

Iberia Plus Service Centre."

is this a joke? They are denying many people due to faux "inconsistencies" in their bookings even though all terms have been met. They get to hide behind some amorphous excuse all the while denying the Avios to people who qualified. And you are asking why i am being negative? Seriously?

You're doing something wrong or just the dates and destinations youre looking at. I booked Cathay.

Same boat here although my partner (also opened account in 2015) received her avios on Monday. Emailed on 6th July and got auto response on 7th so lets hope something comes of it. I have tried calling them and it is, needless to say, frustrating. I' so just holding tight to Monday to see what happens.

Are you searching round trip? Remember that most Iberia partner awards have to be booked round trip and if you search one ways it will not show you availability even if it is there. BA on the other hand allows one-ways and will show you availability. Assuming you are not familiar with Iberia's award program it would be good to find a few blog entries on searchimg for Iberia award availability and read up on the details.

Is there a list somewhere that shows which partners support one-way availability?
I read that one-way awards are only allowed on BA and IB, but I think I saw availability on QR as well, for example, but not on AY.

I booked 10 tickets each with 2 people on each PNR. I received the 90k avois but my partner didn't.
he was asked to submit passport for ID purposes as his account was only created during the promo whereas ive had account for a few years.

Then weirdly this morning I got this email sent to me, the one who received the Avios and they are still showing in my account:Strange huh?! what inconsistencies? the previous email they sent saying everything was in order as long as the booking meet all the T's and C'S

very confused. wondering if I should use them now before they take them away :P