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Old Jun 29, 2018, 9:32 am
  #1  
Original Poster
 
Join Date: Dec 2007
Programs: Just a lowly Blue ;(
Posts: 1,780
Can't get anyone from Iberia to reply

So I can't log on to my IB+ account.

I've sent tweets, twitter messages, fb messages and emails and not one single reply!
mdj1 is offline  
Old Jun 30, 2018, 12:15 am
  #2  
 
Join Date: Oct 2011
Location: London
Programs: BA Silver
Posts: 1,282
Options are :

Use a VPN

try Firefox or internet explorer

Change the Pin on the mobile app

Ensure autofill isn't on

Or cry.....
craigthemif likes this.
BERbound is offline  
Old Jun 30, 2018, 2:48 am
  #3  
 
Join Date: Jun 2013
Posts: 1,225
Originally Posted by mdj1
So I can't log on to my IB+ account.

I've sent tweets, twitter messages, fb messages and emails and not one single reply!
Have you tried calling? That’s what I did when I couldn’t login to my Iberia account. It was all sorted by the end of the call.
jp-mco is offline  
Old Jun 30, 2018, 4:13 am
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,045
I really hope that if somebody tweets or emails my IB+ number at them, asking for a new PIN... that IB also pays no attention...

Logging in is a known problem and @BERbound laid out the standard solutions...
craigthemif is online now  
Old Jun 30, 2018, 4:26 am
  #5  
Original Poster
 
Join Date: Dec 2007
Programs: Just a lowly Blue ;(
Posts: 1,780
I managed to get in but had to do the following.

Request a new pin.
Go to forgot pin
enter security question
re-enter security question and enter new pin,
You are then logged in.

You have to repeat the above though re-setting the pin each time or it doesn't work!
mdj1 is offline  


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