cancellation- how long for avios refund
Mar 31, 2018, 11:07 am
#1
Original Poster
Join Date: Oct 2003
Location: london uk
Programs: BA Gold
Posts: 1,046
cancellation- how long for avios refund
3 weeks ago I cancelled an Avios IB business class return to MEX. There has been no redeposit of Avios or refund of taxes. I have called twice asking for assistance. Each time I am told that the flight was correctly cancelled and they will again request the refund. Nothing happens. Is there an email address to write to in order to get something confirmed in writing? The agents refuse to confirm anything in writing and the flight date has now passed.
Mar 31, 2018, 9:12 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
It shouldn't take three weeks but IB+ do take their time. There's no magic email for good service, but you can try the main email address.
[email protected]
[email protected]
Apr 3, 2018, 9:38 am
#3
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
3 weeks ago I cancelled an Avios IB business class return to MEX. There has been no redeposit of Avios or refund of taxes. I have called twice asking for assistance. Each time I am told that the flight was correctly cancelled and they will again request the refund. Nothing happens. Is there an email address to write to in order to get something confirmed in writing? The agents refuse to confirm anything in writing and the flight date has now passed.
have you received the mail with the Refund Receipt from RFDAdmin at iberia.es? In case not it means that the refund has not yet been processed. Sometimes it takes over a week to get it and I remember that in the past, at least once, I had to phone to ask why it was taking so long and the problem was that the refund process had not been started.
From my experience, 3/4 days after receiving the mail the avios are redeposited.
I cannot understand why it is not possible to do it online.
Mar 9, 2019, 4:18 am
#5
Join Date: Oct 2016
Posts: 48
Hello philco,
have you received the mail with the Refund Receipt from RFDAdmin at iberia.es? In case not it means that the refund has not yet been processed. Sometimes it takes over a week to get it and I remember that in the past, at least once, I had to phone to ask why it was taking so long and the problem was that the refund process had not been started.
From my experience, 3/4 days after receiving the mail the avios are redeposited.
I cannot understand why it is not possible to do it online.
have you received the mail with the Refund Receipt from RFDAdmin at iberia.es? In case not it means that the refund has not yet been processed. Sometimes it takes over a week to get it and I remember that in the past, at least once, I had to phone to ask why it was taking so long and the problem was that the refund process had not been started.
From my experience, 3/4 days after receiving the mail the avios are redeposited.
I cannot understand why it is not possible to do it online.
Mar 9, 2019, 9:40 am
#6
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hello xadria, yes, it is normal. There is no mention of the Avios on the RFDAdmin and normally these get credited 2 to 5 days afterwards.
Jan 2, 2020, 7:06 am
#7
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,033
I cancelled my award booking last Sunday due to schedule change. Agent said no fee due to schedule change. I am still waiting for cancellation email that show refund and avios redeposit.
Can someone share best email address to reach out IB to speed up process.
Can someone share best email address to reach out IB to speed up process.
Jan 2, 2020, 7:18 pm
#8
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
But I found better results by calling constantly; after 2 weeks an agent refunded my miles, the cash part and a cancellation email required four more calls and another week. (Yes, ridiculous)
Jan 3, 2020, 6:01 am
#9
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,033
Yes it’s beyond ridiculous. Annoying when I want to make new booking so I was forced to transfer more points from chase due to IB’s extremely slow refund/redeposit process. Thankfully avios can pool with BA/IE so easy to burn points.
Jan 3, 2020, 6:05 am
#10
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Yeah i lost out on my rebooking option as it took so long and IB refused to change me to the other flight, insisting I had to cancel and rebook.