Iberia Website Issue
#1
Original Poster
Join Date: Mar 2017
Location: California
Programs: Iberia
Posts: 38
Iberia Website Issue
Anyone having issues with Iberia website? Got several error messages yesterday. I can log in today, and it shows my total Avios, but will not show earning history. I've had multiple qualifying flights last month and this month.
#6
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,636
#9
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,921
Have been using the same PIN forever. Checked last week and it was fine. Today, the website wouldn't accept my answers for my questions, nor recognise my email.
Tried the app and I get "Error en servicios Iberia Plus: Error al logarse con los SSO"
Can someone translate what that means for me please?
Last edited by Guy Betsy; Oct 25, 2017 at 9:07 am
#11
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,921
Still didn't work...
Didn't recognise my Pet's name... but it did recognise my email. So I managed to reset my password and got in.
Annoying..But quickly transferred some points to BA.
Didn't recognise my Pet's name... but it did recognise my email. So I managed to reset my password and got in.
Annoying..But quickly transferred some points to BA.
#13
Join Date: Nov 1999
Location: PVG
Programs: UA 1K 1MM, Hilton Silver, Marriott Gold
Posts: 316
Good to know I wasn't the only one yesterday (also reading through the thread, good to know I wasn't the only one with problems a couple weeks ago when I was booking a different itinerary!). Oddly, I tried on an iPad after trying on Chrome and Safari on the Mac, and I was able to book a flight while the website was still down when accessing it on the Mac.
On Twitter they confirmed that the website was down when someone tweeted at them, and encouraged that user to try again in "a couple hours." I wish their Twitter feed would have some kind of dashboard at the top to show whether the site was working properly, given how often the website seems to have issues, because it's a giant waste of time to keep trying every five minutes to see if the site is working or not. I know they would never do this, but would be a great customer service!
On Twitter they confirmed that the website was down when someone tweeted at them, and encouraged that user to try again in "a couple hours." I wish their Twitter feed would have some kind of dashboard at the top to show whether the site was working properly, given how often the website seems to have issues, because it's a giant waste of time to keep trying every five minutes to see if the site is working or not. I know they would never do this, but would be a great customer service!
#14
Join Date: Nov 2014
Location: various
Programs: whatever gets me where i want
Posts: 107
Also had this issue. Customer service waived the phone service fee, but (very annoyingly), availability dried up as I was on the phone trying to sort the order. Not impressed, ended up having to spend an extra 8000 avios.
#15
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
Originally Posted by iberia.com
Lo sentimos
La pgina que has solicitado no est disponibleComo consecuencia del elevado nmero de accesos que tenemos en estos momentos, nuestros servicios estn saturados. Por favor, intenta acceder de nuevo pasados unos minutos. Muchas gracias y disculpa las molestias.At this moment, our online services are not available as result of the high number of accesses. Please try again in a few minutes. We apologize for the inconvenience, thank you very much.Nos services online sont actuellement saturs. Ressayez laccs ultrieurement. Merci de votre comprhension.Aufgrund der hohen Zahl von Treffern wir jetzt haben, sind unsere Dienstleistungen gesttigt. Bitte versuchen Sie spter wieder. Vielen Dank und sorry fr die Unannehmlichkeiten.A causa del numero elevato di visite che abbiamo in questo momento, i nostri servizi sono saturi. Prova ad accedere pi tardi. Grazie mille e scusate per l'inconveniente.Devido ao elevado nmero de acessos que temos agora, os nossos servios esto saturados. Por favor, tente acessar novamente mais tarde. Muito obrigado e desculpe pelo inconveniente.Vanwege het groot aantal bezoeken dat we op dit moment ervaren, is onze service verzadigd. Probeer het over een paar minuten nog een keer. Hartelijk dank en excuses voor het ongemak. 現在大量のアクセスが集中しているため、当サービスは繋がりにくい状態となっております。しばらく時間をお いてから、再度アクセスをお試しくださるようお願いいたします。大変申し訳ございません。ご利用ありがとう ございます。 由于当前访问网站人数较多,服务已达到饱和。请在几分钟后重试。如有不便,敬请原谅,感谢您的 理解!