Interesting: Groupon is selling Avios in Spain
Jan 18, 2016, 7:58 am
#136
Join Date: Feb 2011
Posts: 29
I just completed two calls one with Iberia and one with Groupon. Iberia, I was not surprised, has no record on the Avios purchase.
Groupon, well, they stated that it would take 10 business days from the date the were processed, in my case January 8, 2016. IF and I do mean IF they do process, the Avios will have posted a full month after the Groupon coupons were purchased and redeemed. I'll wait until 01/22/2016 to see if the post but I am not feeling optimistic.
Groupon, well, they stated that it would take 10 business days from the date the were processed, in my case January 8, 2016. IF and I do mean IF they do process, the Avios will have posted a full month after the Groupon coupons were purchased and redeemed. I'll wait until 01/22/2016 to see if the post but I am not feeling optimistic.
Jan 18, 2016, 8:37 am
#137
Join Date: Sep 2011
Posts: 14
If the Avios you bought through the Iberia "Store" using the Groupon.es promotion are not in your Iberia Avios account they have not "posted." What the Iberia rep. ignorantly must have been referring to is the reflection in your Iberia activity of the Iberia "Store" Bonus miles showing but not posted because Iberia stated that the Iberia account holder must "effectively" process their Groupons. The posts on this board relate to those that have not been able to "effectively" process their Groupons. Groupon.es is not helping. The common man posting on this board who participated in this promotion thru the Iberia "Store" has no real "effective" recourse now thru Groupon.es or Iberia. It is time to dispute your credit card charges and seek a refund.
I also bought and activated 48000 avios (4x12k) afterwards on 21st Dec. It is these that have not yet posted to my Iberia account. Groupon suggests coupon was used on 8th Jan so maybe they will post 15 days after then ie by 23rd.
Jan 19, 2016, 2:12 am
#138
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
No progress but it seems like they extended the validity of the coupons?
I went online and saw that the coupons are now valid until Sunday 6th march:
I went online and saw that the coupons are now valid until Sunday 6th march:
Caduca: Domingo, 6 de Mar. de 2016 (47 días)
Jan 19, 2016, 7:23 pm
#140
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
I'm in the same boat. Bought 4 vouchers (across three transactions) for a total of 14,000 Avios. 3 of the vouchers have been redeemed whereas the fourth keeps saying "available to redeem" despite me trying to redeem it on multiple occasions.
Meanwhile, not a single Avios in my Iberia account...
Meanwhile, not a single Avios in my Iberia account...
Jan 20, 2016, 1:31 am
#142
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
I just finished with another round of phone calls to Iberia and Groupon. Groupon is definitely pushing this to be an Iberia issue. The Groupon rep stated that Groupon can't offer any assistance, they sold the coupons but that is all they did. They once again repeated their statement about waiting 10 business days for the Avios to post.
I contacted Iberia multiple times this morning until I found one rep who was aware of the Groupon/Avios fiasco. She stated all she could really do was notate my account and forward this to their "backoffice". She stated that she notated my account and that I would receive a reply to my inquiry by end of day Friday, the 22nd.
So, in the end it seems that the 22nd is the magic day when the Avios will either appear in my account or I will be told, "Por favor espere 10 dias addionales".
I contacted Iberia multiple times this morning until I found one rep who was aware of the Groupon/Avios fiasco. She stated all she could really do was notate my account and forward this to their "backoffice". She stated that she notated my account and that I would receive a reply to my inquiry by end of day Friday, the 22nd.
So, in the end it seems that the 22nd is the magic day when the Avios will either appear in my account or I will be told, "Por favor espere 10 dias addionales".
Jan 20, 2016, 1:47 am
#143
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
I have received exactely the same answer from Groupon (they don't read the emails!):
---------
Hola, Rosario:
Gracias por ponerte en contacto con nosotros
Siento que hayas tenido dificultades para ponerte en contacto con Avios en Iberia Plus.
Los primeros días cuando sale una nueva oferta en Groupon puede haber muchos usuarios que estén intentando contactar para reservar y la empresa puede estar intentando atender a las reservas al mismo tiempo que a sus propios clientes. Entiendo que puede ser frustrante el no poder contactar rápidamente, te pedimos un poco de paciencia mientras la empresa resuelve la situación.
Solo para estar seguro de que tienes los datos de contacto correctos, los siguientes datos son los de contacto con esta empresa:
Web: http://www.iberia.com/es/iberiaplus/como-funciona/
La empresa no nos ha indicado que tenga ningún problema con estos datos de contacto, por lo que si tienes problemas te recomiendo intentarlo pasados unos días. Igualmente si sigue sin poder contactar con ellos, por favor responde a este mismo email para que podamos volver a revisarlo.
Gracias.
-------
I replied to this message saying that their answer was not answering my question: "When I will receive the Avios on my Iberia Plus account?"
Yesterday night I have opened a dispute with paypal which I used to do the payment to Groupon.
---------
Hola, Rosario:
Gracias por ponerte en contacto con nosotros
Siento que hayas tenido dificultades para ponerte en contacto con Avios en Iberia Plus.
Los primeros días cuando sale una nueva oferta en Groupon puede haber muchos usuarios que estén intentando contactar para reservar y la empresa puede estar intentando atender a las reservas al mismo tiempo que a sus propios clientes. Entiendo que puede ser frustrante el no poder contactar rápidamente, te pedimos un poco de paciencia mientras la empresa resuelve la situación.
Solo para estar seguro de que tienes los datos de contacto correctos, los siguientes datos son los de contacto con esta empresa:
Web: http://www.iberia.com/es/iberiaplus/como-funciona/
La empresa no nos ha indicado que tenga ningún problema con estos datos de contacto, por lo que si tienes problemas te recomiendo intentarlo pasados unos días. Igualmente si sigue sin poder contactar con ellos, por favor responde a este mismo email para que podamos volver a revisarlo.
Gracias.
-------
I replied to this message saying that their answer was not answering my question: "When I will receive the Avios on my Iberia Plus account?"
Yesterday night I have opened a dispute with paypal which I used to do the payment to Groupon.
Jan 20, 2016, 2:01 am
#144
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
The following is Iberias response to my inquiry via Facebook about the status of my Avios.
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
Jan 20, 2016, 2:19 am
#145
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,095
The following is Iberias response to my inquiry via Facebook about the status of my Avios.
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
Jan 20, 2016, 2:23 am
#146
Join Date: Feb 2011
Posts: 29
Groupon has not yet answered.
If I am not satisfied with the result of the dispute with Groupon I can, anytime but by 7 February 2016, escalate the dispute to a claim and in that case Paypal will look into the matter and decide if reimbourse me or not.
Jan 20, 2016, 2:36 am
#147
Join Date: Feb 2011
Posts: 29
The following is Iberias response to my inquiry via Facebook about the status of my Avios.
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
"In principle, it's Groupon the one that can inform you, as it is a promotion managed directly by them. Nevertheless, we did ask our colleagues and they are requesting also the info to Groupon. Once they get back to us, we will let you know. Regards."
Jan 20, 2016, 5:57 am
#148
Join Date: Sep 2015
Posts: 41
Jan 20, 2016, 7:31 am
#149
Join Date: Sep 2010
Location: Chicago Metro
Programs: Chicago Transit Authority: Kevlar
Posts: 43
Logged into Groupon.es account and accessed Iberia Store purchase and sent inquiry. I paste the response below. Groupon.es is not reading the inquiries, is sending canned responses and brushing off those that participated in this promotion.
Following the Groupon response is a response from the Iberia "Store". There is a claim form on the Iberia Store page. The Iberia Store is not reading the inquiries, is sending canned responses and brushing off those that participated in this promotion.
****************************************
Thank you for contacting us
Sorry to read that you have not received your Avios. To resolve this issue, please contact the company and indicaselo. They may give you a solution because, in this case, they are responsible for your Avios.
If you have any other incident, again please contact us by responding to this email.
Greetings!
If you have any further questions, please see our questions
common: https://www.groupon.es/preguntas_frecuentes
A greeting.
Your team Groupon
Customer Service www.groupon.es
*******************************************
Thank you for your email.
About your purchase with ID: 17371908 we'll confirm the transaction with the Retailer before updating the transaction status to 'Approved'. Most purchase will be approved within 40 days, but some retailers may take up to 120 days, and are subject to the Retailer's Terms & Conditions.
On the toher hand, at IberiaPluStore we only offer Avios for purchases made at Groupon. We do not offer the Avios you purchased through Groupon, the 2000 Avios coupon was made with Iberia Plus. Therefore please can I ask that you contact Groupon or Iberia Plus directly (http://www.iberia.com/es/centros-ibplus/) where they will be able to advise you?
Kind regards,
Iberia Plus.
Following the Groupon response is a response from the Iberia "Store". There is a claim form on the Iberia Store page. The Iberia Store is not reading the inquiries, is sending canned responses and brushing off those that participated in this promotion.
****************************************
Thank you for contacting us
Sorry to read that you have not received your Avios. To resolve this issue, please contact the company and indicaselo. They may give you a solution because, in this case, they are responsible for your Avios.
If you have any other incident, again please contact us by responding to this email.
Greetings!
If you have any further questions, please see our questions
common: https://www.groupon.es/preguntas_frecuentes
A greeting.
Your team Groupon
Customer Service www.groupon.es
*******************************************
Thank you for your email.
About your purchase with ID: 17371908 we'll confirm the transaction with the Retailer before updating the transaction status to 'Approved'. Most purchase will be approved within 40 days, but some retailers may take up to 120 days, and are subject to the Retailer's Terms & Conditions.
On the toher hand, at IberiaPluStore we only offer Avios for purchases made at Groupon. We do not offer the Avios you purchased through Groupon, the 2000 Avios coupon was made with Iberia Plus. Therefore please can I ask that you contact Groupon or Iberia Plus directly (http://www.iberia.com/es/centros-ibplus/) where they will be able to advise you?
Kind regards,
Iberia Plus.