Iberia Refund Policy
Aug 29, 2015, 4:34 pm
#1
Original Poster
Join Date: Feb 2015
Location: KMIA
Programs: AA PLT
Posts: 34
Iberia Refund Policy
Good Afternoon,
So I had a recent SDQ-MAD-MIA trip that I had to cancel and I bought Flexible J as per my Iberia Plus Rep + Confirmation Ticket Email. Come Refund time it is a partial refund since they state only one leg was refundable when every shred of documentation says it's refundable. After multiple calls to the US customer service desk, they tell me oh we filed a request with some office in Madrid and we will contact you in 3day's its day 12 what do I do? Are they this inept? Should I just go dispute the claim with my credit card company ?
Thanks !
So I had a recent SDQ-MAD-MIA trip that I had to cancel and I bought Flexible J as per my Iberia Plus Rep + Confirmation Ticket Email. Come Refund time it is a partial refund since they state only one leg was refundable when every shred of documentation says it's refundable. After multiple calls to the US customer service desk, they tell me oh we filed a request with some office in Madrid and we will contact you in 3day's its day 12 what do I do? Are they this inept? Should I just go dispute the claim with my credit card company ?
Thanks !
