Iberia Plus redemption down?
Apr 23, 2015, 1:56 am
#1
Original Poster
Join Date: Jan 2004
Location: AMS,BRE,ABE
Programs: AY-G, TK*S, AB-S, EY, LH, DL, UA, BA, AA, all hotel programmes
Posts: 1,345
Iberia Plus redemption down?
I see flights available but: To use your Avios please contact your Iberia Plus Service Center: 901 201214. Sorry for the inconvenience.
Is it just me (cause I dont have enough points there yet - would need to transfer from BAEC) or is it a general problem?
Transfer from Iberia to BAEC seems to be also blocked.
Is it just me (cause I dont have enough points there yet - would need to transfer from BAEC) or is it a general problem?
Transfer from Iberia to BAEC seems to be also blocked.
Apr 23, 2015, 3:35 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
It seems to be a problem for everybody.
http://www.flyertalk.com/forum/iberi...-iberia-2.html
Calling IB+ may or may not provide a solution. I suppose I should try myself, since I speak Spanish and have an IB+ award I want to book for later in the year, but I quite frankly have better things to do with my time than talk to IB+ via skype...
http://www.flyertalk.com/forum/iberi...-iberia-2.html
Calling IB+ may or may not provide a solution. I suppose I should try myself, since I speak Spanish and have an IB+ award I want to book for later in the year, but I quite frankly have better things to do with my time than talk to IB+ via skype...
Apr 23, 2015, 5:44 am
#3
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
Yep, some accounts blocked, I presume due to access from AwardWallet. With another company I'd just wait 2-3 months for the issue to resolve itself, but with Iberia not sure this will work...
Apr 27, 2015, 4:25 am
#6
Join Date: Apr 2012
Location: London
Programs: BAEC, KOP 305
Posts: 192
My account has been blocked as well and I called IB+ about a week ago on the number given on the website when trying to make an Avios booking. I was advised that my request of unblock would be passed on to the relevant department. That department would then email me a form to complete, and after sending this back apparently my account would be unblocked. I asked for time scales but was told that since this involved a different department she had no idea about time scales.
So far I've been waiting for one week and I haven't even received the form that I'm supposed to complete!
Apr 29, 2015, 4:23 am
#7
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
So I just called and had them check the status of my account and had to ask for some personal details and will supposedly send me an email asking me for a new password and everything will be alright from there.
Let's see how it works.
Let's see how it works.