Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Iberia Airlines | Iberia Plus
Reload this Page >

Does DOT 24-hr cancellation apply to Iberia/Vueling?

Does DOT 24-hr cancellation apply to Iberia/Vueling?

Old Oct 7, 14, 1:55 am
  #1  
Original Poster
 
Join Date: Aug 2011
Programs: A3 *S
Posts: 79
Does DOT 24-hr cancellation apply to Iberia/Vueling?

Hello all,

I purchased a flight from ATH (Rome) to TXL (Berlin) (sold by Iberia but is on Vueling metal) but something has now come up and won't be able to make that flight as I will no longer be in Rome at that time.

I only purchased it about 8 hours ago. It was purchased on my Chase Sapphire, US currency, US address, etc. On the ticket it says:

Place of Issue: USA
Issued By: IBERIA LAE SA Operadora Unipersonal
Registered Address: 5835 Blue Lagoon Drive suite 350 Miami, Florida 33126

So, since this ticket was actually sold by what looks like a US subsidiary, does this flight fall under the US DOT 24-hour cancellation rule, even though it is between two foreign cities?

There was no option for a free 24-hour hold (had to pay to do a fare lock).

I have pretty much read all of Iberia's site including all the FAQs and customer service fine print, but could only find a reference to being able to cancel TELEPHONE bookings within 24 hours. There is no mention of cancellation Website bookings (I booked this on Iberia.com).

Thanks for your help in advance.
fizban is offline  
Old Oct 7, 14, 3:00 pm
  #2  
Original Poster
 
Join Date: Aug 2011
Programs: A3 *S
Posts: 79
As a followup to this, I was able to call 1 800 772 4642 and they did refund my ticket, minus a $25 service charge. I was too tired to argue about the service charge. Only one $25 service charge for a reservation with two people on it, so not too terrible.
fizban is offline  
Old Oct 7, 14, 6:15 pm
  #3  
 
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,702
As I think you know from the way you worked through it in your post:

Card issuer = irrelevant.
Currency paid = irrelevant.
Address of purchaser = essentially irrelevant.

Where the sale occurred, and who sold it to you - very important.
(Strictly speaking, the ticket place of issue could also be irrelevant, it would be the transaction details that mattered).

I've no idea if USA DOT regulations are limited to flights that have a USA city involved, but the place for a definitive answer would be a general USA orientated section of FT.

Not trying to be blunt, but a very small subset of the people who look in this section will be able to answer.
David-A is offline  
Old Oct 13, 14, 2:22 am
  #4  
Original Poster
 
Join Date: Aug 2011
Programs: A3 *S
Posts: 79
Another update: Despite saying they would charge me a $25 service fee, the refund came through on my credit card without any fees deducted.

So it would seem, if you purchase Iberia flights through its US subsidiary, the DOT 24-hour cool-off rule does apply, and you should be able to cancel your tickets for free within that period.
fizban is offline  
Old Oct 17, 14, 6:34 am
  #5  
 
Join Date: May 2011
Posts: 2,351
Iberia does normally have a free 24 hour hold option - I've used it several times.

Though I couldn't see the option when I just checked for a Vueling flight (but there was also no Farelock option?). Is that a deliberate policy, or am I just not seeing it?
callum9999 is offline  
Old Oct 17, 14, 8:55 am
  #6  
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,335
So it would seem, if you purchase Iberia flights through its US subsidiary, the DOT 24-hour cool-off rule does apply, and you should be able to cancel your tickets for free within that period.
Please leave your US-centric view of the world.
The US DOT has no jurisdiction over European airlines, flying between two European airport.

I would guess IB had also some kind of internal grace period.
YuropFlyer likes this.
warakorn is offline  
Old Oct 17, 14, 10:30 am
  #7  
 
Join Date: Dec 2006
Programs: LH SEN, HH D.
Posts: 4,693
Originally Posted by callum9999 View Post
Iberia does normally have a free 24 hour hold option - I've used it several times.

Though I couldn't see the option when I just checked for a Vueling flight (but there was also no Farelock option?). Is that a deliberate policy, or am I just not seeing it?
In Vueling there is still the 24h Farelock option with a cost of 2€.
more4less is online now  
Old Oct 17, 14, 11:07 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,179
Originally Posted by warakorn View Post
Please leave your US-centric view of the world.
The US DOT has no jurisdiction over European airlines, flying between two European airport.

I would guess IB had also some kind of internal grace period.
If you look at the # of EU residents who believe that EC 261/2004 applies to their domestic US segments, you would understand what happened here.

The DOT rule applies to all US carriers and to non-US carriers on tickets which originate/terminate or otherwise include a US segment.

This is not to the exclusion of the fact that more and more non US carriers have adopted a 24-hour cancellation refund as a matter of internal policy.
nancypants likes this.
Often1 is online now  
Old Oct 17, 14, 3:57 pm
  #9  
 
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,075
Originally Posted by warakorn View Post
The US DOT has no jurisdiction over European airlines, flying between two European airport.
Originally Posted by Often1 View Post
The DOT rule applies to all US carriers and to non-US carriers on tickets which originate/terminate or otherwise include a US segment.
Actually, the DOT requires any airline who has flights that touch U.S. soil to have a customer service plan that incorporates the 24-hour reservation requirement. The DOT also implies that airlines who market their flights to consumers residing in the U.S. must also follow U.S. law, in which case the actual flight segments don't matter for the purpose of the 24-hour reservation requirement. (References: Rule Two: Amendment Concerning Baggage and Other Consumer Issues; Guidance on the 24-hour reservation requirement)
mikew99 is offline  
Old Dec 8, 15, 11:55 am
  #10  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 505
Just ran into this issu with IB, basically they say that because I book my flight using avios, I have to pay 25€ to cancel my flight, despite being within the 24h of booking for a flight to the US (they don't consider the 130€ of taxes paid as a payment...).
I tried to escalate the issu challenging them with their own T&C but they wouldn't bunch, they also refused to send me any link to their website related to this exclusion.

I got BA to refund me totally some month ago over a similar issue, how to get something out of IB?!

Not sure I will push it further if it gets to complicated, it is only 25€ but they really get on my nerves with their pathetic excuses and self authorized unpublished exclusions.
pvgman is offline  
Old Aug 27, 18, 7:51 pm
  #11  
 
Join Date: Aug 2018
Posts: 1
Originally Posted by fizban View Post
As a followup to this, I was able to call 1 800 772 4642 and they did refund my ticket, minus a $25 service charge. I was too tired to argue about the service charge. Only one $25 service charge for a reservation with two people on it, so not too terrible.

How long did it take to get the refund. I just cancelled mine 12 hours after purchase and payment is still processing?
Arsiniee is offline  
Old Aug 27, 18, 9:32 pm
  #12  
 
Join Date: Mar 2009
Location: DEN / CGK
Programs: UA 1K, AS MVPG 75K, Marriott Gold, Hertz PC
Posts: 1,547
Originally Posted by Arsiniee View Post



How long did it take to get the refund. I just cancelled mine 12 hours after purchase and payment is still processing?
DOT rules apply if you booked a flight that falls under their jurisdiction. Iberia wasn’t hearing it from me so 2 DOT complaints for the $$ refunded in about a week with an apology
pushmyredbutton is offline  
Old Nov 30, 18, 7:01 pm
  #13  
 
Join Date: May 2005
Posts: 201
Originally Posted by pushmyredbutton View Post


DOT rules apply if you booked a flight that falls under their jurisdiction. Iberia wasn’t hearing it from me so 2 DOT complaints for the $$ refunded in about a week with an apology
Do you know if the rule also applies to Avios booking? I find the taxes way to high.
dilvala is offline  
Old Dec 1, 18, 11:24 am
  #14  
 
Join Date: Mar 2014
Location: San Francisco
Programs: IB+ Oro, HHonors Diamond, Hertz PC, National EE, Alaska MVP Gold
Posts: 1,241
Originally Posted by fizban View Post
Another update: Despite saying they would charge me a $25 service fee, the refund came through on my credit card without any fees deducted.
Possibly the payment had not been finalised yet and the ticket issued, so they just cancelled it. This has happened to me a couple of times with European arilines. Most recently, on a ticket with Austrian airlines where I mispelled my own name.

In general, IB offers free 24-hour holds and 5 € 72-hour holds (which are deducted from your purchase if you confirm), but I do not believe this applies to Vueling flights.
Yllanes is offline  
Old Sep 22, 19, 12:28 am
  #15  
 
Join Date: Sep 2009
Location: MUC
Programs: UA *G, Marriot Gold, Hyatt Discoverist
Posts: 110
Not Possible in Euro

I just called to cancel an intra-European ticket (Spain-Germany), the agent said the 24-hour cancelation policy only applies to tickets issued in USD. Tickets in other currencies do not qualify, and had a €30/pp refund fee.

Last edited by radioactive; Sep 22, 19 at 12:38 am
radioactive is offline  

Thread Tools
Search this Thread
Search Engine: