Mar 17, 2023, 5:15 am
Last edit by: rrgg
Sometimes customer service on twitter is quicker than other ways to contact Iberia:
https://twitter.com/Iberia_en
https://twitter.com/Iberia_en
Iberia Award ticket cancel Avios refund
Aug 3, 2021, 12:58 pm
#226
Join Date: Jul 2001
Posts: 3,975
Permitted with a surcharge of €25 up to 24 hours before the departure of the first flight on the ticket, as long as this does not include any IB5XXX flight. Refunds only permitted on flights with codes IB, YW, I2 and BA, unless the code for one leg is IB and the code for another leg belongs to another partner in the programme.
Sep 10, 2021, 9:53 am
#227
Join Date: Jan 2015
Posts: 120
Canceling an award Business ticket after 24h
Could you please clarify if it's possible (in theory) to get the Avios back if the client cancels a Business award ticket after 24h.
I can see that when paying with cash, one has to pay extra to make it refundable after 24h,
so I'm concerned about the award that doesn't have that "pay extra to make it refundable" option.
I can see that when paying with cash, one has to pay extra to make it refundable after 24h,
so I'm concerned about the award that doesn't have that "pay extra to make it refundable" option.
Sep 10, 2021, 11:10 am
#228
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342
Could you please clarify if it's possible (in theory) to get the Avios back if the client cancels a Business award ticket after 24h.
I can see that when paying with cash, one has to pay extra to make it refundable after 24h,
so I'm concerned about the award that doesn't have that "pay extra to make it refundable" option.
I can see that when paying with cash, one has to pay extra to make it refundable after 24h,
so I'm concerned about the award that doesn't have that "pay extra to make it refundable" option.
Sep 10, 2021, 11:15 am
#229
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
The rules are as quoted on the preceding message. Cancellations are:
Permitted with a surcharge of €25 up to 24 hours before the departure of the first flight on the ticket, as long as this does not include any IB5XXX flight. Refunds only permitted on flights with codes IB, YW, I2 and BA, unless the code for one leg is IB and the code for another leg belongs to another partner in the programme.
Sep 20, 2021, 1:03 pm
#230
Join Date: Apr 2014
Location: Tallahassee FL
Posts: 39
This is getting ridiculous. Canceled over the phone (actually talked with someone) over two weeks ago. No email confirmation or anything. But it definitely got canceled because the record locator doesn't show anything anymore.
Nearly 100k and $600 still just sitting out there somewhere still waiting to be refunded to me.
I've tried email. I've tried the form https://contacto.iberia.com/ . I've tried twitter. Nothing.
This was booked so long ago, I can't imagine a chargeback would even work.
Anybody had any luck?
Nearly 100k and $600 still just sitting out there somewhere still waiting to be refunded to me.
I've tried email. I've tried the form https://contacto.iberia.com/ . I've tried twitter. Nothing.
This was booked so long ago, I can't imagine a chargeback would even work.
Anybody had any luck?
Sep 20, 2021, 1:10 pm
#231
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
This is getting ridiculous. Canceled over the phone (actually talked with someone) over two weeks ago. No email confirmation or anything. But it definitely got canceled because the record locator doesn't show anything anymore.
Nearly 100k and $600 still just sitting out there somewhere still waiting to be refunded to me.
I've tried email. I've tried the form https://contacto.iberia.com/ . I've tried twitter. Nothing.
This was booked so long ago, I can't imagine a chargeback would even work.
Anybody had any luck?
Nearly 100k and $600 still just sitting out there somewhere still waiting to be refunded to me.
I've tried email. I've tried the form https://contacto.iberia.com/ . I've tried twitter. Nothing.
This was booked so long ago, I can't imagine a chargeback would even work.
Anybody had any luck?
I usually send screenshot of my receipts too.
Sep 22, 2021, 11:10 am
#232
Join Date: Sep 2014
Posts: 35
Used the magical email [email protected] yesterday with success. Points credited to my account today. The person who emailed me back from that email box now is:
Susana Lorenzo
Iberia Customer Relations
B2B Customer Center & Claims
Customer Engagement
Of course, I also used the [email protected] and FB direct message. BUT if I had to guess, I'd say it was the email to [email protected] that worked. The FB was just a standard chatbot.
They gave me back the taxes and fees and didn't take out the change fee. Interesting.
Susana Lorenzo
Iberia Customer Relations
B2B Customer Center & Claims
Customer Engagement
Of course, I also used the [email protected] and FB direct message. BUT if I had to guess, I'd say it was the email to [email protected] that worked. The FB was just a standard chatbot.
They gave me back the taxes and fees and didn't take out the change fee. Interesting.
Last edited by formfacts; Sep 22, 2021 at 11:39 am
Jan 10, 2022, 11:09 am
#233
Join Date: Jan 2013
Posts: 845
So, I canceled our trip on Jan 7th around 12:00PM, 3 separate reservations. First departure was Jan 8th at 9:00PM Bos-Mad(about 34 hours before flight departure), other 2 reservations were for Jan 13th and Jan 24th for shorter flights in Europe. I just received points back and refund email for the shorter flights, but of course nothing for the main flight. Will fire off some emails, had a feeling this would happen.
Feb 16, 2022, 3:27 pm
#235
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
Am I correctly understanding that the IB Avios award cancellation fee is 25Euro per direction per passenger?
Example:
Total of 2 passengers
Lets say I book a round-trip itinerary (all on one PNR/Record Locator): JFK-MAD-BCN / BCN-MAD-JFK
OR
I book two one ways (on two separate PNR/Record Locators): JFK-MAD-BCN /// BCN-MAD-JFK
So, regardless of how I structure the booking, I'd pay the same award cancellation fee of 100EUR (calculated as 25EUR for the outbound, 25EUR for the inbound, and then multiply that times two since it's two passengers)?
Example:
Total of 2 passengers
Lets say I book a round-trip itinerary (all on one PNR/Record Locator): JFK-MAD-BCN / BCN-MAD-JFK
OR
I book two one ways (on two separate PNR/Record Locators): JFK-MAD-BCN /// BCN-MAD-JFK
So, regardless of how I structure the booking, I'd pay the same award cancellation fee of 100EUR (calculated as 25EUR for the outbound, 25EUR for the inbound, and then multiply that times two since it's two passengers)?
Last edited by HoKo; Feb 16, 2022 at 3:32 pm
Feb 17, 2022, 1:09 am
#236
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Am I correctly understanding that the IB Avios award cancellation fee is 25Euro per direction per passenger?
Example:
Total of 2 passengers
Lets say I book a round-trip itinerary (all on one PNR/Record Locator): JFK-MAD-BCN / BCN-MAD-JFK
OR
I book two one ways (on two separate PNR/Record Locators): JFK-MAD-BCN /// BCN-MAD-JFK
So, regardless of how I structure the booking, I'd pay the same award cancellation fee of 100EUR (calculated as 25EUR for the outbound, 25EUR for the inbound, and then multiply that times two since it's two passengers)?
Example:
Total of 2 passengers
Lets say I book a round-trip itinerary (all on one PNR/Record Locator): JFK-MAD-BCN / BCN-MAD-JFK
OR
I book two one ways (on two separate PNR/Record Locators): JFK-MAD-BCN /// BCN-MAD-JFK
So, regardless of how I structure the booking, I'd pay the same award cancellation fee of 100EUR (calculated as 25EUR for the outbound, 25EUR for the inbound, and then multiply that times two since it's two passengers)?
If you book a return on the same e-ticket for 2 people, you would only be liable for a 50 euro cancellation / change fee.
However, if you have any temptation to change dates, destinations, etc. you should book one-ways nonetheless. It will be far easier to deal with IB if needed.
Feb 19, 2022, 9:20 am
#237
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
No, it's 25 euros per passenger. (for Blue and Business awards)
If you book a return on the same e-ticket for 2 people, you would only be liable for a 50 euro cancellation / change fee.
However, if you have any temptation to change dates, destinations, etc. you should book one-ways nonetheless. It will be far easier to deal with IB if needed.
If you book a return on the same e-ticket for 2 people, you would only be liable for a 50 euro cancellation / change fee.
However, if you have any temptation to change dates, destinations, etc. you should book one-ways nonetheless. It will be far easier to deal with IB if needed.
Feb 22, 2022, 1:40 am
#239
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Feb 22, 2022, 6:11 am
#240
Join Date: Aug 2018
Location: Chicago
Posts: 318