reward ticket cancel/change fees
Jun 24, 2012, 11:30 am
#1
Original Poster
Join Date: Jul 2000
Location: New York NY 10021
Programs: Delta PM
Posts: 30
reward ticket cancel/change fees
If I book a reward (AVIOS) ticket and then want to cancel the trip, does anyone know what the fee is? Also, can i change the dates without penalty?
Thanks.
Thanks.
Jul 3, 2012, 9:02 am
#2
Join Date: Aug 2007
Location: MAD, ORY, CDG mostly
Programs: AF/KL silver, Sixt Plat., BMI *G, Northwest Gold, Iberia nothing, Spanair Blue
Posts: 171
It depends... If you book "blue class" (inflexible Eco reward) then you'd loose both the points and fees (though not all taxes as required by law, the amount of taxes to be refund will depend on the country where you booked from and the mood of the agent processing your request).
For flexible and Business reward tickets, you will be reimbursed (check the fare details when booking the reward to check details) taxes but not potential fees.
These fees vary if you use your points on Iberia flights or OW and the dates!
For flexible and Business reward tickets, you will be reimbursed (check the fare details when booking the reward to check details) taxes but not potential fees.
These fees vary if you use your points on Iberia flights or OW and the dates!
Jul 10, 2012, 11:43 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,042
It depends... If you book "blue class" (inflexible Eco reward) then you'd loose both the points and fees (though not all taxes as required by law, the amount of taxes to be refund will depend on the country where you booked from and the mood of the agent processing your request).
There should be a 25 euro charge for award flight cancellations. I'm pretty sure there is no charge to change the dates on flights in "flexible" and "business", but I haven't tried that under the new rules.
Last edited by craigthemif; Jul 10, 2012 at 12:03 pm
Jul 10, 2012, 1:32 pm
#4
Join Date: Oct 2011
Programs: BA Gold, FB Plat, PC Plat
Posts: 12
It depends on the flight. Post November 16 2011, with the introduction of Avios:
Iberia Flights (incl. Air Nostrum - excl. Vueling)
Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.
Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.
With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.
Iberia Flights (incl. Air Nostrum - excl. Vueling)
Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.
Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.
With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.
Jul 29, 2012, 3:59 pm
#6
Join Date: Jul 2010
Location: New York
Programs: Cutting down :-(
Posts: 604
I just refunded two Iberia T class tickets. The tickets were fully refundable. I will let you know when I see my money.
My avios and my credit card refund showed up four days after I cancelled my tickets.
My avios and my credit card refund showed up four days after I cancelled my tickets.
Last edited by cvarming; Aug 10, 2012 at 9:49 am Reason: Added promised information.
Aug 10, 2012, 9:32 am
#7
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hopefully it works better now.
Nov 17, 2012, 4:56 am
#8
Join Date: Apr 2001
Location: PIT/DFW/MEL; AA Exec. Platinum & 4MM, QF WP
Posts: 7,689
It depends on the flight. Post November 16 2011, with the introduction of Avios:
Iberia Flights (incl. Air Nostrum - excl. Vueling)
Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.
Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.
With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.
Iberia Flights (incl. Air Nostrum - excl. Vueling)
Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.
Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.
With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.
looks like that no-refund oneworld policy is going to bite hard on some friends of mine, unfortunately.
Apr 9, 2015, 10:13 am
#9
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
I currently have JFK-MAD-JFK booked using Iberia Avios. I would like to cancel the MAD-JFK portion. Would Iberia refund the taxes + Avios for the MAD-JFK portion of the flight only?
I called Iberia and the agent said I can either cancel the whole thing and get Avios back. To cancel just the MAD-JFK portion I would get the taxes back but no Avios. He had to look things up and didn't sound very confident.
Any other ways to get this done? Can I change my MAD-JFK to MAD-BCN or something small to get a majority of the Avios back? Any other tips?
Thanks,
I called Iberia and the agent said I can either cancel the whole thing and get Avios back. To cancel just the MAD-JFK portion I would get the taxes back but no Avios. He had to look things up and didn't sound very confident.
Any other ways to get this done? Can I change my MAD-JFK to MAD-BCN or something small to get a majority of the Avios back? Any other tips?
Thanks,
Last edited by Duffman; Apr 9, 2015 at 10:33 am
Apr 10, 2015, 5:00 am
#11
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
reward ticket cancel/change fees
nope, no other flights were available. Just got to MAD.. will try to call again today once the US offices open.
Would be great to hear If anyone's successfully been able to get Iberia avois back after starting the journey. Thanks
Would be great to hear If anyone's successfully been able to get Iberia avois back after starting the journey. Thanks
Apr 10, 2015, 9:03 am
#12
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
reward ticket cancel/change fees
I found an itinerary, MAD-AMS-LON-NYC but Iberia wouldn't let me book that either. They said I can only change the date or cancel the whole ticket. Origin, destination and route all have to be the same. Very frustrating!
Apr 10, 2015, 11:47 am
#13
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
That's the rule on partner redemptions (at least it was not sure if it changed with everything else). It should be fine to cancel a segment on only IB metal.
Apr 10, 2015, 5:26 pm
#14
Join Date: Feb 2013
Programs: BA Gold
Posts: 109
Having had a look at several sections of the web and the T&C, I see (my bolding):
"Refund: Permitted 24 hours before departure the first flight of the ticket with a penalty of 25€. If ticket not contains flights IB5XXX"
"Tickets that contain a leg with a oneworld Company and/or bilateral agreements do not allow changes or refunds. If the legs are through Iberia, Iberia Express or Iberia Regional/Air Nostrum, in principle the change of route will always be admitted as long as no flight coupon has been used (a leg of the ticket)"
Apart from the dreadful English, it does seem that once the outbound is flown, you are only able to change the date of the inbound sector.
"Refund: Permitted 24 hours before departure the first flight of the ticket with a penalty of 25€. If ticket not contains flights IB5XXX"
"Tickets that contain a leg with a oneworld Company and/or bilateral agreements do not allow changes or refunds. If the legs are through Iberia, Iberia Express or Iberia Regional/Air Nostrum, in principle the change of route will always be admitted as long as no flight coupon has been used (a leg of the ticket)"
Apart from the dreadful English, it does seem that once the outbound is flown, you are only able to change the date of the inbound sector.
Apr 10, 2015, 5:45 pm
#15
Join Date: Feb 2013
Programs: BA Gold
Posts: 109
I am surprised because I thought this had changed when one-ways became available for Iberia redemptions. IIRC it wasn’t the case several years ago.
In fact, when you redeem Avios, sectors appear one by one on the statement. Perhaps some parts of the old terms were just left unchanged and they never bothered to update them.
In fact, when you redeem Avios, sectors appear one by one on the statement. Perhaps some parts of the old terms were just left unchanged and they never bothered to update them.