Obtain Amadeus Record Locator Number on codeshare flight? (for seat selection)
Sep 12, 2011, 4:19 pm
#1
Original Poster
Join Date: Jul 2009
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Obtain Amadeus Record Locator Number on codeshare flight? (for seat selection)
I booked an itinerary on AA with part of the itinerary on IB codeshare. AA says they don't have access to the Amadeus record locator number and IB says they can't help without it and that I need to obtain one from AA. Who is correct? Is the passenger pretty much stuck in the middle?
Sep 12, 2011, 5:46 pm
#2
Join Date: Mar 2010
Location: Edinburgh, UK
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I would expect that AA would be able to give it to you, I would call again to talk with a different agent.
Once, I had a booking with BA and then codeshare with AA, I called BA and they gave me the AA locator.
Let us know if you speak with a different agent.
Regards
Once, I had a booking with BA and then codeshare with AA, I called BA and they gave me the AA locator.
Let us know if you speak with a different agent.
Regards
Sep 12, 2011, 5:58 pm
#3
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I have spoken to three AA phone agents. They were from the Executive Platinum desk agents (similar to BA's BAEC Gold desk). They were not able to help, but I may call again to see if someone else can help. All they could suggest was to call IB and give them the flight numbers and ask them to give me the Amadeus record locator number.
Sep 13, 2011, 11:04 am
#4
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I have spoken to three AA phone agents. They were from the Executive Platinum desk agents (similar to BA's BAEC Gold desk). They were not able to help, but I may call again to see if someone else can help. All they could suggest was to call IB and give them the flight numbers and ask them to give me the Amadeus record locator number.
You have for me the IB flightnumber & date of travel and your last name, and then if wanted sent me an pm, I can look it up.
dutch_122
Sep 13, 2011, 11:44 am
#5
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Usually, a call to IB with the flight information should result in their "native" Amadeus PNR. And dutch_122 has posted a generous assist.
Sep 13, 2011, 4:15 pm
#6
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dutch_122, PM sent.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
Sep 13, 2011, 10:43 pm
#7
Moderator: American AAdvantage
Join Date: May 2000
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Posts: 62,948
Wow! That is frustrating! I've not booked IB as an AA codeshare, but have booked IB and AA as an IB codeshare. I'd try AA one more time - AA Web Sevrices, U.S. or Canada
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily
No charge for the call, and sometimes they can work miracles.
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily
No charge for the call, and sometimes they can work miracles.
dutch_122, PM sent.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
Sep 13, 2011, 10:47 pm
#8
Join Date: Mar 2010
Location: Edinburgh, UK
Programs: BA Gold, FB Petroleum Club, HH Gold, A-Club Platinum
Posts: 1,760
I am saying that as a future advice in case someone wants to call AA or a US IB call center, from overseas. This one saved me a tons of £ last year during the snow disruption.
Sep 14, 2011, 12:34 am
#9
Join Date: Oct 2005
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In future, if in trouble whatever cause, just pm me, work fulltime, see pm.
And i will see what i can do.
dutch_122
Sep 14, 2011, 12:35 am
#10
Join Date: Oct 2005
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dutch_122, PM sent.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
will answer asap, will be at work at 1pm.
dutch_122
Sep 14, 2011, 9:27 am
#11
Join Date: Oct 2005
Location: @somewhere, if help needed use my email address [email protected]
Programs: BA & QR
Posts: 1,014
dutch_122, PM sent.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
JDiver, when I called the Iberia phone number in the US (answered by the Miami call center) and gave them my last name and flight date and flight number, because I booked my flights on AA as a codeshare, they could not find me in their system.
I have an upcoming 3 hour flight on a A319 on Iberia and getting an exit row would be nice.
pm sent
dutch_122
Sep 15, 2011, 6:24 am
#12
Original Poster
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I appreciate dutch_122's help in getting seat assignment within 24 hours of the flight. However there is still no way of obtaining the Amadeus Record Locator, meaning not able to pre-book exit row seats for OW Emerald/Sapphire, at least for AA passengers. I am sure with the BA/IB merger, BA passengers have better access to seats prior to the flights.
Also a little side note, but when I called the Iberia US call center, I was told that they have an Iberia person staffing the Premium Lounge at MIA Concourse E. This is not true. They have a BA and AA representative there, but no IB representation. So no printing of IB boarding pass or changing sets there. The only option at MIA was to go landside to Iberia's ticketing agent. However there was an Iberia desk at MAD T4S arrival just before Passport Control, so you can pick up an Iberia boarding pass there.
Also a little side note, but when I called the Iberia US call center, I was told that they have an Iberia person staffing the Premium Lounge at MIA Concourse E. This is not true. They have a BA and AA representative there, but no IB representation. So no printing of IB boarding pass or changing sets there. The only option at MIA was to go landside to Iberia's ticketing agent. However there was an Iberia desk at MAD T4S arrival just before Passport Control, so you can pick up an Iberia boarding pass there.
Sep 15, 2011, 6:48 am
#13
Join Date: Oct 2005
Location: @somewhere, if help needed use my email address [email protected]
Programs: BA & QR
Posts: 1,014
Time Traveller,
With BA/AA reservations ,we at the ticketing desk only see the BA segments, the AA flight segments are informative, information only. They are hold by AA Sabre reservation system, that's why when pax misses flight they have to contact AA. Or we have try to contact them, most of the time it works, but it is very time consuming.
IB/AA is even worse, in Amadeus you do not even show up on the pax list.
But in Iberia's resiber, you can, but it does not give you the amadues locator.
This problem is well known within the Oneworld.
Enjoy your time in Vienna.
Dutch_122
With BA/AA reservations ,we at the ticketing desk only see the BA segments, the AA flight segments are informative, information only. They are hold by AA Sabre reservation system, that's why when pax misses flight they have to contact AA. Or we have try to contact them, most of the time it works, but it is very time consuming.
IB/AA is even worse, in Amadeus you do not even show up on the pax list.
But in Iberia's resiber, you can, but it does not give you the amadues locator.
This problem is well known within the Oneworld.
Enjoy your time in Vienna.
Dutch_122
I appreciate dutch_122's help in getting seat assignment within 24 hours of the flight. However there is still no way of obtaining the Amadeus Record Locator, meaning not able to pre-book exit row seats for OW Emerald/Sapphire, at least for AA passengers. I am sure with the BA/IB merger, BA passengers have better access to seats prior to the flights.
Also a little side note, but when I called the Iberia US call center, I was told that they have an Iberia person staffing the Premium Lounge at MIA Concourse E. This is not true. They have a BA and AA representative there, but no IB representation. So no printing of IB boarding pass or changing sets there. The only option at MIA was to go landside to Iberia's ticketing agent. However there was an Iberia desk at MAD T4S arrival just before Passport Control, so you can pick up an Iberia boarding pass there.
Also a little side note, but when I called the Iberia US call center, I was told that they have an Iberia person staffing the Premium Lounge at MIA Concourse E. This is not true. They have a BA and AA representative there, but no IB representation. So no printing of IB boarding pass or changing sets there. The only option at MIA was to go landside to Iberia's ticketing agent. However there was an Iberia desk at MAD T4S arrival just before Passport Control, so you can pick up an Iberia boarding pass there.
Sep 22, 2011, 3:08 pm
#14
Join Date: Feb 2007
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I appreciate dutch_122's help in getting seat assignment within 24 hours of the flight. However there is still no way of obtaining the Amadeus Record Locator, meaning not able to pre-book exit row seats for OW Emerald/Sapphire, at least for AA passengers. I am sure with the BA/IB merger, BA passengers have better access to seats prior to the flights.
