Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Jan 14, 2015, 10:07 pm
#1351
Join Date: Feb 2013
Posts: 302
My first Claim for 2 nights was accepted - yay and thanks to you all 
But i think the agent got confused with the taxes which are included on hotelsclick automatically and calculated the BRG wrong.
€ 439,50 Competing Rate (total for 2 nights incl. BF) what makes
€ 175,80 per Night rate excl. Tax (439,50 * 0,8 : 2 )
€ 215,66 Hyatt AP excl. tax
€ 169,40 matched rate excl. tax
Based on my calculation it should be around 140,64 per night excl. taxes ?
But i think the agent got confused with the taxes which are included on hotelsclick automatically and calculated the BRG wrong.
€ 439,50 Competing Rate (total for 2 nights incl. BF) what makes
€ 175,80 per Night rate excl. Tax (439,50 * 0,8 : 2 )
€ 215,66 Hyatt AP excl. tax
€ 169,40 matched rate excl. tax
Based on my calculation it should be around 140,64 per night excl. taxes ?
Last edited by ctrlf; Jan 15, 2015 at 2:12 am
Jan 15, 2015, 12:01 am
#1352
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
I've observed some room for error on things like taxes and fees, currency conversion, refundability, breakfast.
Generally speaking, I will let them know in case I believe they've made a mistake to my disadvantage.
Generally speaking, I will let them know in case I believe they've made a mistake to my disadvantage.
Jan 15, 2015, 12:17 pm
#1353
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Another successful BRG. Used getaroom.com
Grand Hyatt Singapore - 1 night in March
Hyatt rate S$390
Competing rate S$258
New rate S$205
Grand Hyatt Singapore - 1 night in March
Hyatt rate S$390
Competing rate S$258
New rate S$205
Jan 15, 2015, 6:40 pm
#1355
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Jan 16, 2015, 7:09 am
#1356
Join Date: Aug 2011
Programs: Hyatt Globlist,MarriottPlat,Hilton Gold,Delta Silver,National EE,Avis President Club, Hertz PC
Posts: 200
Jan 18, 2015, 5:57 pm
#1357
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
Successful BRG !!
Andaz Wall Street - March 28
Andaz rate $250.00
Lastminutetravel.com mobile site. $185.89
Final rate $148.71
Great deal!!!
Had to resubmit screenshot as they could not open original. 3 mins after that second email, I was approved. Great turnaround time.
Andaz Wall Street - March 28
Andaz rate $250.00
Lastminutetravel.com mobile site. $185.89
Final rate $148.71
Great deal!!!
Had to resubmit screenshot as they could not open original. 3 mins after that second email, I was approved. Great turnaround time.
Jan 19, 2015, 8:15 am
#1359
Join Date: Mar 2013
Posts: 23
Rejected...
I was rejected for my BRG claim for Hyatt Place DC/US Capitol using us.despegar.com. The specialist claimed that membership was required to book.
3 nights in Feb
Hyatt Place DC/US Capitol
Hyatt rate: USD 381
us.despegar.com rate: USD 273
3 nights in Feb
Hyatt Place DC/US Capitol
Hyatt rate: USD 381
us.despegar.com rate: USD 273
Jan 19, 2015, 8:26 am
#1360
Join Date: Jan 2012
Location: Florida
Programs: Hyatt Diamond, Hilton Diamond, Club Carlson Gold, Choice Elite Platinum
Posts: 433
My first Claim for 2 nights was accepted - yay and thanks to you all
But i think the agent got confused with the taxes which are included on hotelsclick automatically and calculated the BRG wrong.
€ 439,50 Competing Rate (total for 2 nights incl. BF) what makes
€ 175,80 per Night rate excl. Tax (439,50 * 0,8 : 2 )
€ 215,66 Hyatt AP excl. tax
€ 169,40 matched rate excl. tax
Based on my calculation it should be around 140,64 per night excl. taxes ?
But i think the agent got confused with the taxes which are included on hotelsclick automatically and calculated the BRG wrong.
€ 439,50 Competing Rate (total for 2 nights incl. BF) what makes
€ 175,80 per Night rate excl. Tax (439,50 * 0,8 : 2 )
€ 215,66 Hyatt AP excl. tax
€ 169,40 matched rate excl. tax
Based on my calculation it should be around 140,64 per night excl. taxes ?
Jan 19, 2015, 8:45 am
#1361
Join Date: Jan 2012
Location: Florida
Programs: Hyatt Diamond, Hilton Diamond, Club Carlson Gold, Choice Elite Platinum
Posts: 433
So hopefully, they just look at the room rate (and details of the room).
Jan 19, 2015, 7:46 pm
#1362
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
https://www.youtube.com/watch?v=GbWHg2bonw4#t=86
Jan 21, 2015, 12:30 am
#1363
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
What if the cheaper room type is not available in Hyatt.com?
e.g. I am looking at GH Singapore, the "Grand King Room" is not on list, while in Booking.com & Agoda, both are available, can we do such claim?
e.g. I am looking at GH Singapore, the "Grand King Room" is not on list, while in Booking.com & Agoda, both are available, can we do such claim?
Jan 21, 2015, 12:49 am
#1364
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Jan 21, 2015, 12:52 am
#1365
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Ping the concierge here, I experienced this before (same site), and concierge here can help you to clarify, I've succeeded at least twice with Despegar.