Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Oct 9, 2014, 3:59 am
#1171
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
In the past few hours I've had success with ebookers.com with three different agents on three different reservations. I would like to think Hyatt has changed its policy towards the website but I fear it's just a case of inconsistency striking again.
Oct 9, 2014, 7:37 am
#1173
formerly ffactoryxx
Join Date: Mar 2011
Posts: 179
Did you book from the US or UK? All rates on that site are non US $. How would someone copare a US rate on ebookers to the US Hyatt rate?
Oct 9, 2014, 8:09 am
#1174
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Yes, the rates on ebookers are in GBP but you simply change the currency display on Hyatt to pounds sterling to compare apples with apples.
Oct 9, 2014, 9:38 am
#1177
Join Date: Aug 2011
Location: BOS
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Plat
Posts: 199
Recently had a travelocity rate approved with no questions at all. Should have tried mobile site (same rate) to see if I could replicate Gunner14's troubles
Oct 9, 2014, 1:55 pm
#1179
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Best Rate Guarantee
Hello FlyerTalkers!
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
Oct 9, 2014, 6:00 pm
#1180
Join Date: Mar 2014
Programs: AA EXP, TK Elite, LY Top-Platinum, HGP Diamond, HH Diamond, IHGR Platinum Amb
Posts: 280
Hello FlyerTalkers!
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
^
Oct 9, 2014, 7:31 pm
#1182
Suspended
Join Date: Jan 2003
Posts: 8,720
Oct 10, 2014, 4:45 am
#1183
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
Hello FlyerTalkers!
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
Happy Thursday to everyone. I just wanted to post a quick message to let you know that we have been re-evaluating websites and we have determined that Amoma.com is a valid website.
Have a wonderful day, and if you have any questions, please let me know.
Thanks,
Dana
Oct 10, 2014, 8:50 am
#1184
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Good Morning!
We will not be going back to retroactive BRG's from the last week as at the time Amoma was considered an invalid site. After reevaluating Amoma is now a valid site so going forward all requests will not be deemed invalid due to it being a Membership Site.
Thanks!
We will not be going back to retroactive BRG's from the last week as at the time Amoma was considered an invalid site. After reevaluating Amoma is now a valid site so going forward all requests will not be deemed invalid due to it being a Membership Site.
Thanks!
Oct 10, 2014, 9:52 am
#1185
Suspended
Join Date: Jan 2003
Posts: 8,720
Good Morning!
We will not be going back to retroactive BRG's from the last week as at the time Amoma was considered an invalid site. After reevaluating Amoma is now a valid site so going forward all requests will not be deemed invalid due to it being a Membership Site.
Thanks!
We will not be going back to retroactive BRG's from the last week as at the time Amoma was considered an invalid site. After reevaluating Amoma is now a valid site so going forward all requests will not be deemed invalid due to it being a Membership Site.
Thanks!
We do appreciate it.
Might you be able to enunciate policy with respect to ebookers.com now that it has been recently reported that submissions from same are being accepted for BRG consideration and approval?